Would like to thank home energy scotland with all the help I received from them helping me through the complexity of applying for funding for heat pump which is now up and running gas now turned off v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scott contacted me as he was concerned by what I had told him. He was very thorough doing an epc which i needed and explained clearly how an ashp system would work. He let me have a comparison of he... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Review for Home Energy Scotland – South East I called last night after many months of being given the runaround by Proximus Solutions UK. From the outset, Hannah was absolutely... See more
Company replied
Initially it was not something I thought I would qualify for but the advisor took time to fully explain everything on offer and what I could take advantage of. Her knowledge was excellent and advice... See more
Company replied
Company details
Written by the company
Home Energy Scotland helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. We are funded by the Scottish Government and managed by Energy Saving Trust. We work with people and organisations to help tackle fuel poverty and the climate emergency – both key priorities for Scottish Government (and humans in general). We do this through a network of regional advice centres covering all of Scotland, which offer local knowledge and expert advice on saving energy and keeping warm at home, funding options including Scottish Government grants and interest free loans, installing renewable energy at home, greener travel including electric vehicles and ebikes and cutting water waste.
Contact info
5 Thistle Street, EH2 1DF, Edinburgh, United Kingdom
- 0808 808 2282
- ne.homeenergyscotland.org
4.1
Great
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, easy and job done
I contacted them to see about the EV charger grants. Got an informative email back containing the information I wanted as well as other links. Filled the form in and emailed it back, the form says to allow eight working days, got my response within 24 hrs with everything I needed for the company that are going to fit the charger. I cant fault them.
11 August 2023
Unprompted review
Reply from Home Energy Scotland
Hello Elaine,
Thank you so much for your brilliant feedback.
We really appreciate you taking the time to review our service and are so happy that you received your required information in a quick and easy manner.
If you need further assistance in the future, please don’t hesitate to get in touch, we’ll be happy to help.
Kind regards,
Gen.
Only for rich people
The processing time is so long. I was told that I could go ahead with the work as I had received all the paperwork. Then the next caller I spoke to said I wouldn't get the grant after the work had been done and paid for. That was almost 3 months ago and I'm still waiting to get confirmation. In the meantime every person I've spoken to has said a different thing, I keep getting contradictory and inconsistent advice. I have been in my overdraft for months now.
Editing to say I made a formal complaint on 8/08/23 and have had no response despite sending follow up emails. I have now contacted my local MP
10 August 2023
Unprompted review
Reply from Home Energy Scotland
Hello,
We’re really sorry to hear about your experience of our service including the delay in your grant confirmation and any inconsistent advice.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We understand you have had communication issues with the Services Delivery team before, however, if you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday – Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Made everything easy and straightforward
Made applying for the relevant grants and loans for my really badly-insulated house a very easy process.
14 July 2023
Unprompted review
Reply from Home Energy Scotland
Hello Robert,
Thank you so much for your wonderful review and appreciate you taking the time to provide feedback on our service.
We’re so glad that you found the grants and loans application process for your home easy and straightforward.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
I have only made an initial enquiry…
I have only made an initial enquiry regarding advice and what's available, but it was all very helpful and informative. Won't hesitate to get back to them.
6 July 2023
Unprompted review
Reply from Home Energy Scotland
Hello Ann,
Thank you so much for your positive feedback and for taking the time to provide this.
We’re so glad that you found our team to be helpful and informative.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Absolute joke of a process
The application process was quick and easy but I put my claim in for the 60% of the funds as a deposit 2 months ago now! Absolute joke that I’ve today had an email saying they can’t continue processing my claim as they didn’t recieve in writing that I wanted to make the claim. Like what the actual hell?! Why would I submit claim paperwork and all the documents if I didn’t want to go ahead with the claim?!
4 August 2023
Unprompted review
Reply from Home Energy Scotland
Hello Mrs Collins,
We’re really sorry to hear about your experience of our service and the issues regarding your claim.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday – Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Giving up going green
Advice given was good, very helpful and encouraging. Now that I have my grant approved and requesting for 60% drawdown to pay my installer, all i was given was please wait 10-15 working days. I have requested for drawdown for 2 months now. I have to call every week for them to realise they missed an email, forgot to get confirmation from me or my installer, getting consent from me to proceed, then needing my installer to verified the quote was real (which was done during application so don't see why ask then and ask again during drawdown), managers been away, managers been busy, going to 2 managers for approval, excuses excuses. Wonder why Scotland is slow in adopting renewable when government is so supportive? Well hopefully the SNP get to speak to them and get an answer in 10-15 working days.
2 August 2023
Unprompted review
Reply from Home Energy Scotland
Hello Nisha,
We’re really sorry to hear about your experience of our service and for the delay in your grant drawdown.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
We understand you have had issues contacting our Services Delivery team before, however, if you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday – Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
A valuable resource
A valuable resource for people looking to become more energy efficient. They are helping me apply for grants and government loans to upgrade my home to become more sustainable.
1 August 2023
Unprompted review
Reply from Home Energy Scotland
Hello Kenny,
Thank you so much for your brilliant feedback.
We are happy we were able to help you apply for funding towards making your property more energy efficient.
If we can help you again in the future, please get in touch, we’d be happy to hear from you.
Kind regards,
Gen.
HES advisor spent time recording my…
HES advisor spent time recording my individual circumstances and providing advice on programmes and grants available to owner occupiers to improve on current energy efficiency.
11 July 2023
Unprompted review
Reply from Home Energy Scotland
Hello Robert,
Thank you so much for your positive feedback and for taking the time to provide this.
We’re so glad we were able to provide advice to assist you with your energy saving activities.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
Prompt and efficient service from the…
Prompt and efficient service from the young man i spoke to. He explained as he went along and took the time to listen also.
28 July 2023
Unprompted review
Reply from Home Energy Scotland
Hello Leanne,
Thank you so much for your excellent feedback.
We are glad that our advisor was able to help you with your query and that your experience with us has been so positive.
If we can help you again in the future, please get in touch, we’d be happy to hear from you.
Kind regards,
Gen.
Home Energy Scotland joke
Home Energy Scotland, as an organisation, is a joke. When you call, depending on who you speak to, you get totally different information. The only thing they are consitent at is not paying out. How are renewable energy installers supposed to stay in business when HES don’t pay out for weeks on end, after an installation is signed off?
16 June 2023
Unprompted review
Reply from Home Energy Scotland
Hello Jim,
We’re really sorry to hear about your experience of our service and the issues you have had with the delay in receiving your funding.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our loan applications and funding allocations.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 Monday – Friday between 9am and 5pm.
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Gen.
Home Energy Scotland were very helpful…
Home Energy Scotland were very helpful and friendly every time I was in touch with them. I think their team are exceptional and a pleasure to work with.
My only comment is that once sending in documents, processing was a little slow, so giving the team a call helped to speed things up. Perhaps it's possible to expand the team to help with processing times.
13 July 2023
Reply from Home Energy Scotland
Hello Louise,
Thank you so much for your helpful review.
We’re so glad that you found our team to be exceptional and a pleasure to work with.
The last few months have been a busy time for our service, and we apologise for any delays you may have encountered.
We appreciate you taking the time to provide feedback on your experience with us and we will ensure your comments on improving processing times are passed on.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Application for funding advice
Have been helped along with process for application for funding for external wall insulation, I had issues with previously installed cavity wall insulation resulting in costly removal and additional work removing damp plaster and wet rot floorboards due to water ingress, hopefully be able to get house with a improved EPC to try and reduce energy bills.
29 June 2023
Reply from Home Energy Scotland
Hello Thomas,
Thank you for taking the time to review our service.
We are happy that we were able to assist you in the process for applying for funding to help improve the energy efficiency of your property.
If there’s anything else we can help you with in the future, please get in touch.
Kind regards,
Gen.
Reply from Home Energy Scotland
Hello,
Thank you so much for your wonderful review.
We’re so glad we were able to help with your heating and appreciate you taking the time to provide feedback on our service.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
The staff on the phones were really…
The staff on the phones were really helpful and polite.
15 June 2023
Reply from Home Energy Scotland
Hello Colin,
Thank you so much for your positive feedback and for taking the time to provide this.
We’re so glad that you found our team to be really helpful and polite.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Reply from Home Energy Scotland
Hello Robert,
Thank you so much for taking the time to provide such positive feedback.
We’re so glad we were able to help you with your energy saving activities.
If there’s anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
The company employed were a disaster
... those you sent to our home were abysmally unprofessional and made a botched job replacing our boiler leaving us with two bedroom radiators 50% functional. Now we will have to install oil radiators during winter.
Whilst Home Energy Scotland has always been professional requesting details which I appreciate and applaud but the damage is done. I am not the only person to complain about the supplier in question.
4 September 2022
Reply from Home Energy Scotland
Hello Hugh,
We’re really sorry to hear about your experience and the problems with your two bedroom radiators not functioning correctly.
If you would like to discuss the specific details with us so that we can look into further or if you would like to make a formal complaint you can contact Home Energy Scotland by emailing us at advice.ne@homeenergyscotland.org or calling on 0808 808 2282 Monday-Friday 8am-8pm and Saturdays 9am-5pm.
We do appreciate the time you have taken to provide this feedback.
If there’s anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Always happy to help
4 July 2023
Reply from Home Energy Scotland
Hello Marek,
Thank you so much for your excellent feedback.
We’re so glad we were able to assist you.
If there’s anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
Reply from Home Energy Scotland
Hello William,
Thank you so much for your review of your experience.
We are so glad that we were able to assist you and that you found our information helpful.
If we can help you again in the future, please get in touch, we’d be happy to hear from you.
Kind regards,
Gen.
Enquiries
Enquired about solar energy after the cost of loan I decided not to go ahead with installation at this time
9 May 2023
Reply from Home Energy Scotland
Hello Alexander,
Thank you so much for your feedback.
We really appreciate you taking the time to review our service.
If you need further assistance in the future or wish to proceed with any funding, please don’t hesitate to get in touch.
Kind regards,
Gen.
Really helpful gentleman gave me some…
Really helpful gentleman gave me some advise and I also got home visit which was helpful aswell giving information on how to save in places and also help me get a new pump for gas boiler.
31 May 2023
Reply from Home Energy Scotland
Hello Anne,
Thank you so much for your review of your experience of our service.
We are happy that you found the information and home visit helpful and that we were able to assist you with a new pump for your boiler.
If there’s anything else we can help you with, please don’t hesitate to contact us.
Kind regards,
Gen.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.