Always been really happy with Neaf's service and products. So why 4 stars instead of 5? Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... See more
Company replied
I wrote a review 3 days ago and only gave 1 star even though on prior orders everything has been fab. I want to now upgrade my review to 5 stars 🌟 even higher if I could, Richard King had been in t... See more
Company replied
Great as a replacement for cigarettes. Still get my nicotine and throat hit, without the feeling of constant breathlessness. Website has had issues in the past in terms of streamlining and ease of... See more
Company replied
Company details
- #119 of 129 best companies in Electronic cigarette store
Written by the company
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Contact info
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, United Kingdom
- +44 7788 466215
- support@neafs.com
- neafs.com
4.0
Great
188 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Teo/Neafs compared to iqos
Teo/Neafs compared to iqos
Having smoked cigarettes for many years vaping wasn't an option as I like the taste of a real cig. We tried Iqos but the machine was bulky, in 2 parts and the tobacco came loose in the machine which made it stink and taste nasty. With Neafs the tea leaves remain compact and smokes really well, I especially like the mint/menthol flavour.
19 July 2023
Unprompted review
Reply from NEAFS
Hi Sally,
Thank you for sharing your experience with NEAFS! We're thrilled to hear that our product has provided you with a satisfying smoking experience, especially compared to other alternatives like traditional cigarettes and vaping. It's great to know that NEAFS' compact design and mint/menthol flavor have met your preferences.
If there's anything else we can assist you with or if you have any questions about our products, please feel free to reach out. We're here to ensure you continue to enjoy your NEAFS experience.
Thank you for choosing NEAFS!
Teo and Neafs are the best
Teo and Neafs are the best.
Tea leaves creates nice tastes and Teo device is the best ! practical and easy to use.
And most importantly always amazing customer service, swift delivery.
Highly recommend!
27 July 2023
Unprompted review
Reply from NEAFS
Thank you for your wonderful feedback! We're delighted to hear that you find the TEO device and NEAFS to be the best. It's important to note that NEAFS does not contain tea leaves; the main ingredient is Cellulose, which contributes to the enjoyable taste you've experienced.
We're also pleased to hear that our customer service and delivery have met your expectations. Your recommendation means a lot to us.
If there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing NEAFS!
very satisfying
very satisfying "dry" vape experience. Found this to be much more comparable to cigs.
26 July 2023
Unprompted review
Reply from NEAFS
Thank you for sharing your experience! We're glad to hear that you find NEAFS to provide a very satisfying experience that is comparable to cigarettes. Your satisfaction is important to us, and we're here to support you with any further questions or assistance you may need.
If there's anything else we can do for you, please don't hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.