neat. Reviews 4,099

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, lovely fragrances, and eco-friendly nature, often highlighting the quality and superior performance compared to other brands. Many appreciate the fast delivery and the appealing, often recyclable, packaging, making the overall user experience positive and convenient. Reviewers also find the prices reasonable, especially when considering the quality and the benefits of concentrated products. However, some people were dissatisfied with the durability of the spray bottle pumps, reporting that they often fail after a few refills, rendering the bottles unusable. A few customers also mentioned that certain products, like the toilet spray or body wash, did not meet their expectations for cleaning power or lathering, and some found the hand wash drying.

What people talk about most

Product

People report positive experiences with product, often praising the pleasant and lasting scents, as well as... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of products like dishwasher... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

User experience

Reviewers express satisfaction with the user experience, often highlighting the ease of use and pleasantness... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the products to be a good value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. #30 of 58 best companies in Cleaning products supplier
  2. #102 of 217 best companies in Beauty product supplier
  3. #136 of 235 best companies in Homewares Shop

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NEAT HANDWASH KIT

Ordered one kit for myself. Loved foam and lovely smell. Ordered 2 more kits for my daughter and best friend for birthday gifts. I'm sure they will love it too

17 July 2025
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Reply from neat.

Hi jean.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Love the packaging and the product

Love the packaging (the aluminum bottle, not the plastic one so much). Love the product. Was looking for an eco friendly product which is antibacterial as a lot of the eco cleaning products on the market which use refills are not.

Very pleased with using the bathroom and multi surface sprays. Effectively clean all areas and have a lovely scent.
Will definitely purchase again.

8 July 2025
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Reply from neat.

Hi Fiona.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

I love the fact its really easy to use…

I love the fact its really easy to use their website & select what I need with ease. Goods are delivered really quickly and packaged very well. Everything is recyclable as the formulas come in little bottles. I love the anti-bac surface sprays!! Smells lovely and I trust this product.

14 July 2025
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Reply from neat.

Hi Yvette.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Amazing products

Amazing products that work, smell lovely and are delivered quickly. Will definitely be buying again.

15 July 2025
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Reply from neat.

Hi Alice.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Beautiful smells

Beautiful smells, no fuss, prompt delivery, amazing!

14 July 2025
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Reply from neat.

Hi .

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Fabulous product

Fabulous product - always get compliments when friends and family use the bathroom.

30 June 2025
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Reply from neat.

Hi Ita.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Save the planet

Great products and good for the environment. No more plastic bottles!!

14 July 2025
neat. logo

Reply from neat.

Hi Paul.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Love these products

Love these products. Great fragrance, in fantastic containers. So easy to use and the fragrance lasts

12 July 2025
neat. logo

Reply from neat.

Hi customer.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great product easy to use

Great product easy to use
Grandchildren love washing their hands and they have a soap that they have to rinse fully as you can feel the soap.

11 July 2025
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Reply from neat.

Hi Andrew.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Problem solved. …

I had a difficult experience with Neat and their use of AI at Customer Services. This made it impossible to get any help re the inability to use a reward code.
A couple of days later I had an apologetic email from a real person! She apologised profusely and, even better, sent me FOC a lovely present of Neat Body wash and refills. I accept that in good faith, we all make mistakes , and BTW the Body wash is very beautiful. Thank you Neat.

11 July 2025
neat. logo

Reply from neat.

Hi Cornwall.

Thank you for your review! Have a neat day!✨💚

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