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neat. Reviews 4,099

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TrustScore 4.5 out of 5

4.6

Cleaning products supplier
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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, lovely fragrances, and eco-friendly nature, often highlighting the quality and superior performance compared to other brands. Many appreciate the fast delivery and the appealing, often recyclable, packaging, making the overall user experience positive and convenient. Reviewers also find the prices reasonable, especially when considering the quality and the benefits of concentrated products. However, some people were dissatisfied with the durability of the spray bottle pumps, reporting that they often fail after a few refills, rendering the bottles unusable. A few customers also mentioned that certain products, like the toilet spray or body wash, did not meet their expectations for cleaning power or lathering, and some found the hand wash drying.

What people talk about most

Product

People report positive experiences with product, often praising the pleasant and lasting scents, as well as... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of products like dishwasher... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

User experience

Reviewers express satisfaction with the user experience, often highlighting the ease of use and pleasantness... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the products to be a good value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied

Company details

  1. #30 of 58 best companies in Cleaning products supplier
  2. #102 of 217 best companies in Beauty product supplier
  3. #136 of 235 best companies in Homewares Shop

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

No more wasted plastic hand wash bottles and pumps and “ ends” of handwash

Have been using Neat hand wash for a year since a friend recommended and shared a voucher and very happy with it . Like that it’s made in UK Pleasant to use and easy to refill .. has significantly reduced plastic waste . Repeat order delivery is just right and ensures I never run out .
Two comments
1. The rubber base of the dispenser is not easiest to clean and some black mould has formed and impossible to remove .
2. I question whether each glass refill bottle needs to be in a cardboard box ?!

3 July 2025
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Reply from neat.

Hi Helen.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

I love this product

I love this product, smells amazing and the bottle is just the right size. It lasts far longer than normal hand wash. Delivered quickly

8 July 2025
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Reply from neat.

Hi vivienne.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Refills arrived quickly

Refills arrived quickly . Easy to to top up the dispensers. Loving the smells.

8 July 2025
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Reply from neat.

Hi Geep.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Really nice scents

Really nice scents. The foaming hand wash is very foamy and the cleaning spray is so good

7 July 2025
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Reply from neat.

Hi .

Thank you for your review! Have a neat day!✨💚

Rated 4 out of 5 stars

Love all

Love all . Especially spray wash up toilet cleaner. Also bathroom cleaner.
Bit pricey & would like stronger & lasting scent

7 July 2025
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Reply from neat.

Hi Elizabeth.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Excellent service/Excellent product!

Excellent service, delivered promptly! The dishwasher tabs are excellent and every bit as good as the top brands who pack theirs full of chemicals.

I would recommend Near unreservedly!

30 June 2025
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Reply from neat.

Hi Gilcky.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

I love the products from this company…

I love the products from this company and use them regularly, especially the foaming dish washing cleaner, which I wouldn’t be without as it is invaluable for cleaning my airfryer and also my matt black kitchen sink

5 July 2025
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Reply from neat.

Hi Jo.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

WONDERFUL

I ABSOLUTELY LOVE NEAT PRODUCTS THEY ARE EASY TO ORDER AND GREAT TO USE THEY SMELL GORGEOUS

5 July 2025
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Reply from neat.

Hi L.

Thank you for your review! Have a neat day!✨💚

Rated 1 out of 5 stars

The packaging was over the top for…

The packaging was over the top for apparent eco friendly.
The fragrance fig and mango smells nothing alike at I'm glad didn't order floor cleaner aswell .
I'm unsure why these companies put subscriptions onto people, surely should be able to just try products.
I have been trying to to cancel my subscription i didn't want anyway since ,do they think people are incapable of reordering when required.
The mint toilet cleaner was however very good as was fragrance still trying to log into account to change subscriptions

28 June 2025
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Reply from neat.

Hi Sarah. Thanks for your review and for your feedback. All our products are available as a one-time purchase. You can select this option before adding the items to your cart. If you need any help managing your subscription, please reach out to our customer care team at hello@neatclean.com who will be happy to help. 💚

Rated 5 out of 5 stars

Awesome bodywash

I bought the body wash and it is awesome both the smell and the way it feels so soft and creamy

4 July 2025
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Reply from neat.

Hi Sally.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great product

Great product. Each one does a perfect job and the dispensers look so great, I don't hide them away

27 June 2025
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Reply from neat.

Hi FD.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great products with great smells

Quick delivery. Correct products sent. Easy recyclable packaging. Great smells. Does what it says it will. Non allergic and safe for the whole house. Recyclable bottles. I only buy the product and not the added water of other products.

23 June 2025
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Reply from neat.

Hi KateB.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

These products are amazing

These products are amazing .
They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's. I signed up to the subscription so I don’t have to always remember to order before I run out and can amend that if needed.

1 July 2025
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Reply from neat.

Hi Michelle.

Thank you for your review! Have a neat day!✨💚

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