Following a purchase made through Facebook, wanting to buy a product that has nothing to do with what this company sells, I was charged €16.90. Thanks to Ayla from customer service a solution has b... See more
Company replied
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See what reviewers are saying
While I don't use needtohike every day, it's an indispensable app that I'm grateful to have. It's a social media tool that makes use a lot of people in the world much easier. Just be mindful of batte... See more
My experience was good because they resolved my problem immediately when I called. They also answered my call right away, which is exactly what every customer needs.
Really disappointed in this whole carry on especially having to leave reviews or else I will not be refunded!!! All round sad experience right from the start it was not what I was lead to believe!!!
4.1
Great
276 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It made my life easier as I thought…
It made my life easier as I thought that it would give me an headache but Thanks to Kenny
5 March 2025
Unprompted review
SATISFIED WITH THE RESPONSE AND THE…
SATISFIED WITH THE RESPONSE AND THE SPEED OF SERVICE. EXCELLENT.
26 February 2025
Unprompted review
Very good customer service
The response was very fast and the problem resolved satisfactorily. The person who helped me was very nice and efficient.
24 February 2025
Unprompted review
This company’s policy is Trust able. and…
This company’s policy is Trust able and response quickly.
20 February 2025
Unprompted review
A USE OF SOCIAL MEDIA
While I don't use needtohike every day, it's an indispensable app that I'm grateful to have. It's a social media tool that makes use a lot of people in the world much easier. Just be mindful of battery drain and data usage, and consider the privacy implications.
31 January 2025
Unprompted review
Phoebe provided outstanding service
Phoebe provided outstanding service! She was not only professional but also incredibly helpful throughout my entire experience. It’s rare to find such exceptional service, and Phoebe really went above and beyond. I highly recommend her to anyone looking for top-tier assistance. Truly grateful for her help!
11 February 2025
Unprompted review
agent was straightforward and…
agent was straightforward and reassuring, resolved my problem quickly
10 February 2025
Unprompted review
Van give me an excellent support
Van give me an excellent support, but the things that the page offer's on instagram is not real
9 February 2025
Unprompted review
I never signed up for this so I…
I never signed up for this so I complained and they are refunding me for fees.
5 February 2025
Unprompted review
Quick and easy to deal with
Quick and easy to deal with
I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.
3 February 2025
Unprompted review
Issue Addressed by Zoe
Issue Addressed by Zoe. Thank you for the assistance and thank you for the politeness and your service. Thank you Escalation Team.
2 December 2024
Unprompted review
Excellent job
31 January 2025
Unprompted review
Prompt response
10 December 2024
Unprompted review
need to be updates of newer updates information
had learnt from your immediate action on all my queries . that mnay refelect your being dependable, and procactive caring for your custometrs
8 January 2025
Unprompted review
It was a good experience
It was a good experience, I think the page offers a good interface. The offers they offer are good and when you have a problem the help service is excellent.
17 January 2025
Unprompted review
Very good service
21 January 2025
Unprompted review
Great staff everything just perfect
Great staff everything just perfect paula is the best
20 January 2025
Unprompted review
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