Visit website

Neewer Reviews 384

•

4.4

Photography shop

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust construction, often noting their impressive design and functionality. Many people also highlight the reasonable pricing, considering the high quality and features offered, making their purchases feel like a smart choice. The promptness of delivery and good packaging are frequently mentioned as positive aspects of their experience. However, some customers also noted issues with delivery services, including delayed or misdelivered packages, and a lack of clear tracking information. There were also occasional reports of dissatisfaction with customer service, with some reviewers experiencing slow responses, unhelpful agents, or problems with warranty claims and missing items from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, often praising the high quality and effectiveness of... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast shipping, quick delivery, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the helpfulness and... See more

Price

Customers had positive experiences with price, often highlighting great deals, sales, and reasonable pricing.... See more

Reviews shaping this summary

Actually read several reviews on the tripod I purchased here. There was enough positive input to make the sale seem worthwhile. The 40% discount, made it a no brainer to finish the transaction. Prompt... See more

Company replied

I primarily used smallrig and tilta in the past as my main supplier for cage components. I have previously owned neweer products, but I didn't feel they met my standards for build quality and design t... See more

Company replied

Your products have really upgraded and remained competitive. O was really happy with both the Newer Q200 and adjustable gimbal arm accessory mount I received. Wonderful products! My only recommendatio... See more

Company replied

Products are great but the delivery method/shipment could be improved. I was missing two of my light because it was misdelivered by usps. Should upgrade shipping only through UPS or FedEx or give opti... See more

Company replied

Company details

About Neewer

Written by the company

At NEEWER, we are a team of creators driven by passion and precision. We believe that great imagery begins with exceptional tools—crafted with care, designed with purpose, and built to inspire. Every product we make reflects our commitment to quality, innovation, and trust. In an era where creativity thrives through social media, NEEWER empowers photographers and filmmakers with professional-grade lighting, video, and audio solutions that combine performance and accessibility. Our mission is simple: to make creative excellence within everyone's reach. LEARN MORE

Contact info

247 Morewood Ave, 15213, PITTSBURGH, United States
7326239777
support@neewer.com
neewer.com

NEEWER Limited Sale Now On!

Up to 50% off sitewide for a limited time!

4.4

Excellent

384 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 4, 2026

The lights work great and it was a fast…

The lights work great and it was a fast deliveryl

21 April 2026

Reply from Neewer

May 4, 2026

We're so happy to hear you are enjoying your lights. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

May 4, 2026

good light for a good price

good light for a good price. Discounts help alot

24 April 2026

Reply from Neewer

May 4, 2026

We are thrilled to hear you happy with your purchase. Thank you so much for choosing Neewer!

Thanks!
Neewer

May 4, 2026

Thank you for the high-quality…

Thank you for the high-quality delivery. The items arrived in excellent condition and the service meets professional standards.

24 April 2026

Reply from Neewer

May 4, 2026

Thank you for being our valued customer. We are so grateful and truly appreciate your business!

Thanks!
Neewer

May 3, 2026

Great products at a great price

Great products at a great price! Definitely recommend

23 April 2026

Reply from Neewer

May 4, 2026

Thank you for your business. We value your trust and confidence in us and sincerely appreciate you!

Thanks!
Neewer

May 3, 2026

21 April 2026

Reply from Neewer

May 4, 2026

We are thrilled to hear you happy with your purchase. Thank you so much for choosing Neewer!

Thanks!
Neewer

May 1, 2026

13 April 2026

Reply from Neewer

May 3, 2026

Thanks for shopping at Neewer! Enjoy your new car mount and we hope to have the pleasure of doing business with you in the future.

Thanks!
Neewer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look

Neewer Reviews 384

We use technology to protect platform integrity, but we don't fact-check reviews

Review summary

What people talk about most

Product

Quality

Delivery service

Customer service

Price

Reviews shaping this summary

Company details

About Neewer

Contact info

NEEWER Limited Sale Now On!

Excellent

The lights work great and it was a fast…

good light for a good price

Thank you for the high-quality…

Great products at a great price

Used unit paid for new

Sooo -much better- than Elgato!

Happy with thePurchase

Customer service saved the day

Great quality at a great price

Fast delivery & good quality

Great piece of gear for a great price.

Product is good and works great

Fast shipping.

I always received email responses to my…

Only issue is how they communicate

Great light

The sale was handled quickly and…

The prices are reasonable and reliable…

10/10!!!!!!

Great service all around.

The Trustpilot Experience

We're open to all

We champion verified reviews

We fight fake reviews

We show the latest reviews

We encourage constructive feedback

We verify reviewers

We advocate against bias