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Neko Health Reviews 

384
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 364 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as exceptional and better than expected. Customers frequently highlight the staff as incredibly kind, professional, and helpful, making the entire process comfortable and reassuring. The user experience is consistently praised for its efficiency, with low waiting times, quick turnarounds, and clear explanations from doctors. Many also find the service to be excellent value for money, often comparing it favorably to other private healthcare options and rebooking for future years. However, some people were dissatisfied with the booking process, finding it difficult or unprofessional, and a few experienced issues with follow-up care or communication after their scan. Additionally, some reviewers felt the health checks were not as comprehensive as anticipated, occasionally missing known conditions or providing information already available through a GP.

What people talk about most

Service

Customers had positive experiences with service, often praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as incredibly kind, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as exceptional, surpassing... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and pleasant, even... See more

Value for money

Reviewers mention positive feedback about value for money, with many finding the service to be better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed. This was better than I expected. I have a lot of moles so was basically using this as mole mapping and the other results were an added bonus. What stood out to me most was the st... See more

Company replied

Rated 5 out of 5 stars

What can I say? Except the best medical health check experience I’ve ever had in my life. The whole team were superbly good especially the fantastically helpful reception team. The health check itself... See more

Company replied

Rated 5 out of 5 stars

Great experience! Sleek ambience, low waiting time, quick turnaround, clear explanation by the doctors. They succeeded in getting it across to my father (a doctor himself!) that he's got to do somet... See more

Company replied

Rated 5 out of 5 stars

There are more comprehensive health check ups but they're way more expensive. Your GP may do a more comprehensive blood screen but you'll have to persuade them that you need it. Having read Peter Atti... See more

Company replied


Company details

  1. Local Medical Service
  2. Clinic

Written by the company

The Neko Body Scan offers a thorough health check, like you've never experienced before. Using advanced technology, it scans millions of health data points in just a couple of minutes. We check and record every mole on your body, and we conduct a comprehensive examination of your heart and arterial tree for any signs of malfunction. We also include blood tests that provide essential insights into your overall health trajectory, concluding with a doctor's consultation to discuss your results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

384 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(384)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was thorough

It was thorough, informative and very helpful.

21 February 2026
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Reply from Neko Health

We truly appreciate your kind words! It’s wonderful to hear you enjoyed your visit—see you again soon.

Rated 5 out of 5 stars

Professional yet friendly approach

Thorough; efficient; polite and friendly; approachable and knowledgeable.

28 April 2026
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Reply from Neko Health

Thanks so much for your kind words! We’re so glad you had a great experience and hope to see you again soon.

Rated 5 out of 5 stars

The scan resulted in a referral where…

The scan resulted in a referral where skin tests showed and confirmed cancer with surgery
This would never have been found if I hadn't done the scan or been too late

27 February 2026
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Reply from Neko Health

We truly appreciate you taking the time to share your experience! Early detection makes all the difference, and we’re glad we could be part of your journey. We look forward to welcoming you back next year, and thank you for your kind feedback.

Rated 5 out of 5 stars

Very professional and focussed

It was a more comprehensive scan and check than I expected. Absolutely professional and focussed. Follow up really well organised.

9 March 2026
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Reply from Neko Health

We truly appreciate your kind words, Tom! It’s wonderful to hear you enjoyed your visit—see you again soon.

Rated 5 out of 5 stars

The whole experience was comprehensive

The whole experience was slick, the diagnostics checked so much whereas it is usual for some to be checked at the doctors for random issues.
Doctors explanation was very useful and a couple of suggested further checks ( blood and mole query) were actioned swiftly without charge.

4 March 2026
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Reply from Neko Health

Thank you for your lovely feedback! We’re delighted you had a great experience with us and can’t wait to welcome you back.

Rated 5 out of 5 stars

Smooth and easy process

Smooth and easy process. Was very well welcomed and the whole process felt very professional

4 March 2026
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Reply from Neko Health

We really appreciate your feedback, Siri! Looking forward to welcoming you back.

Rated 5 out of 5 stars

Booked the scan over a year before I…

Booked the scan over a year before I got my appointment in Coven Garden but it was well worth the wait. The scan was extremely comprehensive and so quick. Gave me real peace of mind as I have had some health problems in the past which the NHS has never followed up on. Well worth the money - a stresses experience and I felt like I was in the hands of people who really knew what they were doing. I was able to book for the following year too so I will keep it up yearly as they keep all the records to compare.

19 March 2026
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Reply from Neko Health

We sincerely appreciate your feedback. It’s our goal to provide excellent service, and we’re glad we met your expectations.

Rated 5 out of 5 stars

Friendly staff who explained the…

Friendly staff who explained the procedure step by step and good to be able to speak with someone at the end of the procedure who went through your results stage by stage giving advice

19 February 2026
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Reply from Neko Health

Thanks so much, Mrs Rollinson! It’s wonderful to hear you had a great visit. Your kind words inspire our team, and we’re excited to see you again.

Rated 5 out of 5 stars

Thorough and pleasant experience

Thorough and pleasant experience!
You find out a lot about your health.

10 March 2026
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Reply from Neko Health

Thank you for your kind words! We’re so glad you had a great experience and hope to see you again soon.

Rated 5 out of 5 stars

Very professinal company

Very professinal company, with instant results.My Daughter Ellie Ball Recomended Neko to me, and Ellie and Neko have hopefully saved my Life, Neko scan found a skin cancer and a Heart Murmur, I have had the skin cancer removed and I am due to have a heart valve replacement very soon. Thank you Ellie and Neko x Philip Ball.

3 March 2026
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Reply from Neko Health

Thank you so much for sharing your experience, Philip! Early detection is so important, and we're grateful we could play a part in that. We look forward to seeing you again next year, and thank you for your kind recommendation!

Rated 5 out of 5 stars

Amazingly efficient use of one hour…

Amazingly efficient use of one hour from start to finish. Staff lovely. Booked next one too. As NHS employee I would say excellent way to get a snapshot of systems can and do present problems if not monitored

20 February 2026
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Reply from Neko Health

Thank you, Karen, for your thoughtful feedback! We’re delighted you enjoyed your experience with us and truly appreciate your support. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

Excellent service

Very reasonably priced, super efficient MOT, excellent mole scanner -all the results super quick.
All staff very professional too.

25 March 2026
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Reply from Neko Health

Thank you for your kind words! We’re so glad you had a great experience and hope to see you again soon.

Rated 5 out of 5 stars

A very professional and informed visit

A very professional and informed visit. From the moment I arrived I was attended to immediately and taken through all the relevant tests with care and consideration with competent staff. After the test period I had a very informative discussion with the Doctor and discussed changes I could make to improve my results - I was so impressed I have already booked the follow up in 12 months

30 March 2026
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Reply from Neko Health

Thank you so much for your thoughtful review, Angela! We’re thrilled you had such a positive experience. Your support truly inspires our team, and we’re already looking forward to your next visit.

Rated 5 out of 5 stars

Actually worth it

I was a bit dubious about what to expect seeing a few influencer videos, but it's honestly a cost I will spend every few years to check on my health. Having someone do an ECG, check my heart, blood flow, skin etc all in once place was really comforting and the staff were excellent.
Great to get that immediate time after your appointment to go through any results, it did not feel rushed.

13 April 2026
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Reply from Neko Health

Thank you for your kind feedback, Sarah. We’re pleased to hear you had a positive experience with us and look forward to your next visit.

Rated 2 out of 5 stars

Not really worth the hype

Not really worth the hype, very short appointment and very general feedback from the "doctor". I think its not completely trustworthy so I would not recommend. Its all about the environment that they have managed to advertise in a "squid game" vibe and that is all about it.

4 April 2026
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Reply from Neko Health

Thanks for your feedback, Emma. We’re sorry to hear the experience didn’t meet your expectations. We’d really value the opportunity to understand more and improve. If you wish to share more about your experience with us, please get in touch with support@nekohealth.com and we'd be happy to review this in more detail. Thank you!

Rated 4 out of 5 stars

Worthwhile

Staff were all very pleasant. Very modern, slightly futuristic ambience. The insights were helpful. I like the proactive approach to health. Repeat opportunity booked on the day for a year's time is clever marketing but also motivating to maintain/improve health.

30 March 2026
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Reply from Neko Health

We really appreciate your kind words. It’s wonderful to know you had a great visit — see you again next time!

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