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Neko Health Reviews 

384
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly kind, professional, and helpful throughout the entire process. The service and user experience are frequently described as excellent, efficient, and state-of-the-art, with many appreciating the quick turnaround and clear explanations from doctors. Many customers also find the service to be great value for money, often booking follow-up appointments for future years. However, some people were dissatisfied with the booking process, finding it difficult to schedule appointments or experiencing cancellations. A few other people also felt that the health checks were not thorough enough, with some known conditions being missed or certain areas not being assessed.

What people talk about most

Service

Customers had positive experiences with service, often praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as incredibly kind, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as exceptional, surpassing... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and pleasant, even... See more

Value for money

Reviewers mention positive feedback about value for money, with many finding the service to be better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed. This was better than I expected. I have a lot of moles so was basically using this as mole mapping and the other results were an added bonus. What stood out to me most was the st... See more

Company replied

Rated 5 out of 5 stars

What can I say? Except the best medical health check experience I’ve ever had in my life. The whole team were superbly good especially the fantastically helpful reception team. The health check itself... See more

Company replied

Rated 5 out of 5 stars

Great experience! Sleek ambience, low waiting time, quick turnaround, clear explanation by the doctors. They succeeded in getting it across to my father (a doctor himself!) that he's got to do somet... See more

Company replied

Rated 5 out of 5 stars

There are more comprehensive health check ups but they're way more expensive. Your GP may do a more comprehensive blood screen but you'll have to persuade them that you need it. Having read Peter Atti... See more

Company replied


Company details

  1. Local Medical Service
  2. Clinic

Written by the company

The Neko Body Scan offers a thorough health check, like you've never experienced before. Using advanced technology, it scans millions of health data points in just a couple of minutes. We check and record every mole on your body, and we conduct a comprehensive examination of your heart and arterial tree for any signs of malfunction. We also include blood tests that provide essential insights into your overall health trajectory, concluding with a doctor's consultation to discuss your results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(384)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique and informative…

Such a unique and informative experience. From the second I booked my appointment to the second I left the clinic after my scan, the experience was second to none. Friendly, reassuring and professional. The results of the scan were explained to me in detail and I've instantly been able to make some adjustments to my lifestyle as a result. The scan picked up an issue with a mole on my leg, and the aftercare has been great. I was called just a working day later and given robust advice which has enabled me to get the right help on the NHS. Very impressed , and I've booked again for next year.

10 April 2026
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Reply from Neko Health

Thank you so much for your thoughtful review, Chris! We’re thrilled you had such a positive experience. Your support truly inspires our team, and we’re already looking forward to your next visit.

Rated 5 out of 5 stars

Neko Health is the Future

Neko Health is the Future. This is and will be the way my Family and I ensure we stay Health and proactive for years to come. The whole journey from Start to Finish has been amazing, from the communication on email to the Staff attention to us on the day. We already booked for next year and I'm Planning to get My Mother who's in here 70's to go and get this Health Check done.

30 March 2026
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Reply from Neko Health

Hi!

Thank you so much for your kind words and thoughtful feedback, it truly means a lot to us.

We’re delighted to hear that you had such a positive experience. It’s also wonderful to hear that you’ve already booked for next year and are considering bringing your mother as well.

We look forward to welcoming you and your family back in the future.

Many thanks,
Neko Health

Rated 4 out of 5 stars

Efficient process, The experience at Neko was quick and…

The experience at Neko was quick and efficient, and it’s certainly an interesting use of technology for identifying skin problems. However, the communication side of the service didn't quite hit the mark for me.
A specific lesion was flagged during my scan, and they took a photograph to send to a dermatologist for further review. I was told I’d hear back in a week, which I did, via text—and thankfully, it was nothing to worry about. However, nobody actually told me what the lesion was. I would have liked to have known what it had been classified as, especially it initially looked suspicious. (I did text back and request that somebody speak to me about it, which they did to be fair, but that was at my request)
Additionally, I was disappointed that my scalp was not checked. As someone with very fair skin and blonde hair, my scalp is easily seen and is a high-risk area for sun damage. I assumed this would be a standard part of the check, but it was completely missed.
The tech is impressive, but given that many of these blood tests are available through a GP.
I expected a more thorough physical assessment of areas like the scalp and better transparency about what was being flagged for review.
Nonetheless, it was good value and I would recommend it.

30 March 2026
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Reply from Neko Health

Hi!

Thank you for your feedback. We really appreciate you taking the time to share your experience.

We’re sorry to hear that certain aspects of the communication and examination did not meet your expectations. We would very much like to come into contact with you so we can understand this better and help in the best possible way.

Please feel free to reach out to us at support@nekohealth.com.

Many thanks,
Neko Health

Rated 1 out of 5 stars

I am receiving spam/scam messages on my…

I am receiving spam/scam messages on my phone from Neko health.

26 April 2026
Unprompted review
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Reply from Neko Health

Hi there, thank you for your review. I appreciate you may wish to opt out of our SMS messaging. Our support team can help arrange this for you. Could you kindly contact them at support@nekohealth.com or by phone at +44 7701 411315 and they can help assist you with this?

Many thanks,
Neko Health

Rated 5 out of 5 stars

Amazing service

A friendly, professional, thorough and rapid service. Well worth it.

18 April 2026
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Reply from Neko Health

Thank you so much for your 5 star review! We're thrilled to know you enjoyed your experience and thank you for taking the time to share this with us. We hope to see you back again next year! 

Many thanks,
Neko Health

Rated 5 out of 5 stars

Excellent service and staff

Excellent service and staff

13 April 2026
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Reply from Neko Health

Hi Salim

Thanks for your lovely review! 

We're thrilled to hear things went well, if you need anything please do reach out to our team at support@nekohealth.com

All the best

Neko Health

Rated 1 out of 5 stars

Avoid. Waste of money & violations

I'm expecting much more than I got. This is information I already have from my GP. It was basic, not insightful. It was generic advice. It's salesy, the Dr tries to persuade you to book a follow up scan at the end of the chat. They rush you through all the different parts, as they are focused on quantity over quantity. There should be much higher levels pf professionalism. There is a lack of communication and privacy with photos taken, no respect for your dignity. There isn't a duty of care or safe guarding practices in place. Waste of money and time, money making gimmick!

23 April 2026
Unprompted review
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Reply from Neko Health

Hi there

Thanks for taking the time to write a review. 

We're sorry to hear about the issues with your scan, we do try to make it as clear as we can with what our scan covers, so we're sorry if this didn't meet your expectations. 

In regards to your point around privacy and duty of care, we'd like to know more about what you mean as we have a number of practices in place, so if you could reach out to us on support@nekohealth.com we'd be happy to help further. 

All the best 

Neko Health

Rated 1 out of 5 stars

I had high hopes for this new…

I had high hopes for this new technology and body scan offering from Neko Health. I was sadly disappointed. The tests didn’t pick up my heart murmur which I was born with and regularly get checked on. I pointed this out and the doctor said he could check again. I declined as the trust was lost and there was no point ans it was already known. The assessment didn’t point out my hypothyroidism either, which I had to remind the doctor of as it was noted in my pre-questionnaire.

The blood work plus overall assessment didn’t give any new insights other than the basic NHS health checks, and known conditions were missed. Very disappointed with the cost and lack of useful results.

10 April 2026
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Reply from Neko Health

Hi there, thank you for taking the time to share the feedback. We’re genuinely sorry to hear that the experience didn’t match your expectations. Our service focuses specifically on cardiovascular health, skin mapping, and metabolic markers .We apologise if this wasn’t completely clear before your appointment. We do have a detailed list of the biomarkers we test for on our website. Could you please reach out to our support team at support@nekohealth.com so that we can address your inquiry on the heart readings with the doctor. Thank you!

Rated 5 out of 5 stars

They were efficient and informative and…

They were efficient and informative and everything was very modern and clean.

2 April 2026
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Reply from Neko Health

Thank you for your lovely feedback, Janette We’re delighted to hear you enjoyed your experience with us. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

I had a really positive experience and…

I had a really positive experience and found the whole process insightful, professional, and reassuring. Everything was explained clearly, and I felt supported throughout. The service gave me a much better understanding of my health and provided helpful insights that I can genuinely use moving forward. It felt like an important first step in taking better control of my wellbeing. I’d definitely recommend it to anyone looking to better understand their health with confidence and clarity.

13 April 2026
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Reply from Neko Health

Thank you so much for sharing your experience and for recommending us. It means a lot to know you felt supported and gained helpful insights from your visit!

Warm regards,
Neko Health

Rated 5 out of 5 stars

Brilliant experience

Fantastic futuristic place where you can get your body checked for skin problems as well as full blood test stating more detailed information then basic blood test at your gp.
Highly recommend!

3 April 2026
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Reply from Neko Health

Thank you so much for your thoughtful review, Anna! We’re thrilled you had such a positive experience. Your support truly inspires our team, and we’re already looking forward to your next visit.

Rated 5 out of 5 stars

Very high tech

Very high tech, charming welcome and very helpful doctor. Thorough and good at explaining.

7 April 2026
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Reply from Neko Health

We really appreciate your kind words. It’s wonderful to know you had a great visit—see you again next time!

Rated 1 out of 5 stars

Feels like data grab.

Spent ages on their website (via laptop and phone) and it won't let me book an appointment or get on the waiting list unless I give them the details of 5 other people. This feels like a data grab.

22 April 2026
Unprompted review
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Reply from Neko Health

We sincerely apologize for the difficulties you experienced with our waitlist. Please note that referring five friends is optional, and reaching this step means you have successfully joined the waitlist. If you need any further assistance, our support team is here to help - support-uk@nekohealth.com. Thank you!

Rated 4 out of 5 stars

Great way to get an overall Health view

Great way to get an overall understanding of where you stand health-wise and get a doctor's recommendation for longevity. One thing that could be improved is actually making all the data downloadable from the app for use in other systems, not just observed on the Neko platform. Also, the experience is very Sci-Fi inside, at one point a little scary, as it reminds me of some unpleasant futuristic movies.

13 April 2026
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Reply from Neko Health

We appreciate you taking the time to share your experience. Your feedback helps us continue to improve. Our support team has reached out over email to assist you further with the downloadable form of your health report. Thank you!

Rated 5 out of 5 stars

from start to finish very efficient and…

from start to finish very efficient and thorough and informative, would certainly recommend. Also very pleasant and friendly staff. Dr is a great guy.

4 April 2026
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Reply from Neko Health

Thank you for your lovely feedback, Praful! We’re delighted to hear you enjoyed your experience with us. We can’t wait to welcome you back again soon.

Rated 4 out of 5 stars

Absolutely fantastic with…modern equipment

Absolutely fantastic environment with modern equipment. Scanned the whole body (I had 2305 skin changes). Nice and knowledgeable staff. Report from examination and blood tests within an hour with recommendation for treatment.

13 April 2026
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Reply from Neko Health

Thanks so much for your kind words, Kennet! We’re so glad you had a great experience and hope to see you again soon.

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