Nelson Myatt Reviews 178

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficient communication, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and the clear explanations provided throughout various processes. The service provided is often described as efficient and smooth, with consumers appreciating being kept informed at every step. However, some people were dissatisfied with the service, mentioning that they felt they were constantly chasing for updates and encountered numerous mistakes that needed correction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Response time

Reviewers express satisfaction with response times. Customers consistently highlight the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Nelson Myatt, Elisha Roberts in particular. Elisha handled the conveyancing on my recent property sale and purchase. From start to finish it was handled with professionalism... See more

Company replied

Rated 5 out of 5 stars

NM were very helpful, communicative and guiding in the sale of our property. We used NM to purchase the property just over 8 years previously and returned for their services for the sale because of th... See more

Rated 5 out of 5 stars

Nelson Myatt was my solicitor for purchasing my new home and the sale of my old one. From start to finish the communication received from Ann-Marie was excellent, everything was explained to me and... See more

Company replied

Rated 5 out of 5 stars

Jude is fantastic - very proactive, conscientious, diligent, approachable and helpful. We never had to wait long for a response, we were always kept up to date, and we were given the odd friendly nudg... See more


Company details

  1. #107 of 152 best companies in Legal Services
  2. #37 of 62 best companies in Conveyancer
  3. #15 of 22 best companies in Divorce Lawyer
  4. #21 of 30 best companies in Family Lawyer
  5. #63 of 84 best companies in Law firm
  6. #28 of 37 best companies in Personal Injury Lawyer

Written by the company

Nelson Myatt Solicitors is a modern, client-focused law firm based in Llandudno Junction, North Wales. Established in 2014 and incorporated as a limited company in 2023, the firm has built a strong reputation for delivering practical, efficient, and personable legal services. We combine specialist expertise with a commitment to clear communication and exceptional client care. Our team provides legal support across several core areas, including residential and commercial conveyancing, wills and estate planning, probate, family, litigation, employment, landlord & tennant and business services. We act for private individuals, families, and businesses throughout Wales and beyond, offering a streamlined and accessible service supported by robust case management technology. Nelson Myatt has grown consistently year on year, earning recognition such as the Conwy Small Business of the Year award. Our ethos is simple: to provide high-quality legal advice with integrity, transparency, and a genuine focus on client experience. Whether you are buying a home, planning for the future, or seeking legal support for your business, we aim to make the process straightforward and stress-free.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent, clear-guided support through my divorce

I worked with Andrew Nelson as my divorce solicitor and couldn’t have asked for better support. He was direct, clear, and always to the point, which made a difficult process much easier to navigate. Andrew explained every possible outcome and made sure I understood all the alternatives before making decisions. He consistently kept me informed and in the loop, which gave me real confidence throughout the case. I highly recommend Andrew for anyone needing a knowledgeable and dependable solicitor.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Nelson Myatt was my solicitor for the purchase and sale of my new and old home

Nelson Myatt was my solicitor for purchasing my new home and the sale of my old one. From start to finish the communication received from Ann-Marie was excellent, everything was explained to me and her patience and understanding when dealing with my questions and requests made me feel at ease at one of my most stressful times.
I will definitely be using them again in the future

Michelle Hughes

9 December 2025
Unprompted review
Nelson Myatt logo

Reply from Nelson Myatt

Thank you for taking the time to leave a review Michelle, it is very much appreciated. Ann-Marie will be smiling all day now. All the best for life in your new home :)

Rated 5 out of 5 stars

Very good service

1st time i have personally used Nelson Myatt very happy with the service. They kept me updated throughout the process. When i needed to visit there was plenty of parkjng spaces, so it was very convenient. Would definitely recommend them.

19 November 2025
Nelson Myatt logo

Reply from Nelson Myatt

Great to hear about your experience, it's lovely to hear. It's a good point about the parking spaces, it's one of the reasons we originally chose to locate in Conwy Business Centre I'm glad you found it useful.

Rated 2 out of 5 stars

I had a very difficult experience

I had a very difficult experience, although the process should have been easy, with no chain involved. Progress was slow, as my solicitor, who was pleasant enough, only worked 2 days a week and was difficult to get hold of. The day before, and the day of the move were both fraught, as she told me it wasn't going to happen on both days, when in the end, there wasn't a problem. I felt that she was not fighting my corner, and it made a stressful experience much worse.

5 November 2025
Nelson Myatt logo

Reply from Nelson Myatt

We were disappointed to read your review, particularly as the version of events you describe is not consistent with what actually occurred during your transaction.

Firstly, the solicitor acting for you worked four days per week, not two, and at all times a deputy and wider support team of 16 staff were available should you have needed urgent assistance. Our records confirm that you were updated repeatedly throughout.

It is also important to clarify that your review is factually incorrect in stating that there was no chain. While you were at the top, there was still a chain involved, which meant completion could only take place once your buyer’s solicitor had received the necessary funds and authorisations.

Regarding the build-up to completion: the delays you experienced did not originate from our side. They were caused by issues on your buyer’s part, including delays with their Help to Buy ISA documentation, late mortgage fund requests, and your buyer’s last-minute request to re-inspect the property. These matters were entirely outside our control.

Despite this, your solicitor chased the buyer’s solicitors and related parties multiple times each day on both 7th and 8th October — by phone and email — pressing them to release funds and progress the matter. You were kept fully informed throughout, including being advised of the real risk that completion might not take place on the requested date because contracts had not yet been exchanged and the buyer’s funds had not been received.

Your comment that “in the end, there wasn’t a problem” reflects the fact that your completion ultimately went ahead because of the persistent efforts made on your behalf. Without this, completion on that date would not have been possible.

It is never our intention to add to a client’s stress, and we also fully understand that moving home is one of the most stressful life events. However, we must always provide accurate advice and manage expectations realistically, particularly where there are legal and financial uncertainties beyond our control.

If you would like to discuss your concerns further, we would be happy to do so directly.
— Nelson Myatt Solicitors

Rated 5 out of 5 stars

Excellent conveyancing experience!

I had an excellent experience with the conveyancing team during my recent property purchase. They were extremely helpful, responsive, and made sure everything was completed smoothly and on time. Communication was clear throughout the process, and I always felt well supported. The fees were fair and transparent. I would definitely recommend their services to anyone looking for a reliable and professional conveyancing team.

5 November 2025
Nelson Myatt logo

Reply from Nelson Myatt

Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you had an excellent experience with our conveyancing team and that you found the process smooth, well-communicated, and supportive throughout.

Providing clear communication, timely progress, and transparent fees are all very important to us, so it’s great to know this came through during your purchase.

We really appreciate your recommendation and wish you all the best in your new home.
— Nelson Myatt Solicitors

Rated 5 out of 5 stars

Great service

Very attentive and helpful. Quick to respond. Excellent service.

31 October 2025
Unprompted review
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Reply from Nelson Myatt

Thank you for sharing your experience. We’re delighted that you found our team helpful and that everything was handled efficiently. Your feedback motivates us to continue providing excellent service.
— Nelson Myatt Solicitors

Rated 5 out of 5 stars

Andrew was amazing throughout can’t…

Andrew was amazing throughout can’t thank him enough A*

17 October 2025
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Reply from Nelson Myatt

Thank you for your kind review. We’re delighted to hear that Andrew provided such excellent support throughout your matter. Your feedback means a great deal to us, and we’ll be sure to pass your comments on to him.

Thank you for choosing Nelson Myatt Solicitors.
— Nelson Myatt Solicitors

Rated 1 out of 5 stars

No speed when my enquiry specifically requested it.

During initial enquiry, I requested a speedy house purchase which was agreed, sadly goi g away on holiday for a week during an important stage was not what I had expected, especially not handing I’ve any tasked to other staff members.
Not only for the time delays, but other issues, i would not use NM in the future nor recommend them. Why it took 10 weeks rather than the 6 - 8 as promised is shocking and very disappointing

25 November 2024
Unprompted review
Nelson Myatt logo

Reply from Nelson Myatt

We’re sorry to read your comments and disappointed that you feel this way. Your purchase was completed in approximately 7 weeks, which was actually faster than the 8–12 week timescale set out in our Terms of Business that you agreed to at the outset. This was also during the height of the Covid period (July–August 2021), when transactions across the property market were facing significant challenges and delays.
It’s also worth noting that your purchase involved an unregistered property, which can make the process more complex. Despite this, we still managed to complete your matter well within the expected timeframe.
Given that the transaction took place over four years ago, we’re unsure why this review has only recently been posted, but we’re always happy to discuss any lingering concerns directly.
If you would like to speak with us about this, please contact us directly.
— Nelson Myatt Solicitors

Rated 5 out of 5 stars

I needed legal advice and guidance…

I needed legal advice and guidance regarding a probate issue...Nelson Myatt acted for me in subsequent court proceedings and were successful in obtaining the outcome I required. They kept me informed at each stage of the case and dealt with my queries promptly and efficiently. I would have no hesitation in recommending their services if you need legal help.

22 September 2025

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