Purchased some nematodes for treatment of fungus gnats in our house. We tried everything else to eliminate the vast quantities of black flies emerging from our house and tried the nematodes as directe... See more
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Easy to use website, no problems with ordering or delivery. Clear instructions, easy to use, definitely a useful tool in the control of fungus gnats indoors, although not a stand-alone 100% cure. Not... See more
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Been using this company for years. I use the slug nematodes and they make such a huge difference. I tend to use them spring and summer using three applications and that protects my young seedlings and... See more
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This was the last ditch attempt to rid my cottage of these troublesome tiny flies, and it worked! Arrived as promised well packaged, clear instructions, however did stuggle with the dosage as prod... See more
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Company details
Written by the company
Fresh Nematodes sent direct to your door. When ordering from Nematodes Direct your order will be sent by 1st class post - ensuring you receive your nematodes in the very best condition possible.
Contact info
United Kingdom
- nematodesdirect.co.uk
4.5
Excellent
419 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Meaningless Tracked 24 Friday order
Ordered these at a few minutes after 10.00am on a Friday morning and asked for them to be posted that day. Given that it said there was a Tracked 24 service I expected them on the Saturday. But nothing came then or on the following Monday. I emailed and got a response saying I had ordered too late for posting on the Friday but they would post them that day, Monday. However given that they confirmed my order on 29th at 10.07 on the Friday I find it difficult to believe that they couldn't have posted them that same day for Saturday delivery. I was then asked if I wanted to cancel. I said I didn't and wanted them dispatched. They came today June 2nd and have been used but in future I will use my local garden centre as I specifically asked for them to be sent that Friday, and a decent customer service ought to have contacted me to say it wasn't possible, so that I could have an immediate refund and buy them locally. A Friday order at a few minutes after 10 should easily have caught the post. I will never use this company again. Tracked 24 was meaningless in my instance.
Your reply is noted, but to tell me on the Monday that I had missed the post on Friday when the order was placed at a couple of minutes after 10.00am Friday is unacceptable. Good customer service would have been to immediately email me and I could have asked for a refund. Pity you weren't as quick to reply when I ordered, as you are when getting a one-star review.
29 May 2026
Unprompted review
Reply from NematodesDirect.co.uk
We’re sorry to hear that you were disappointed with the delivery timescale.
However, we feel this review is unfairly based on an expectation of same-day despatch and guaranteed next-day delivery, neither of which we advertise or guarantee.
At the very top of our homepage we clearly state:
“All nematodes are sent by Royal Mail Tracked 24 & ‘in stock’ items are typically despatched within 1 working day.”
In addition, the first line of our delivery policy states:
“Delivery - We try to send as many nematodes out as possible for next day delivery, but in peak periods, it may take us a little longer to pick and pack your order.”
Whilst we noticed that you included a request for Friday despatch within your order notes, special requests cannot always be guaranteed. We do our best to accommodate such requests wherever possible, but they do not override our published despatch timescales.
You also stated in your email that we should make it clear that orders placed before 10:15am on a Friday may not be sent that day. We believe our website already makes this clear by stating that orders are typically despatched within 1 working day rather than the same day.
Your order was delivered using the advertised Royal Mail Tracked 24 service and arrived within the expected non-guaranteed delivery timeframe.
Whilst we appreciate that this did not meet your personal expectations, those expectations differed from the delivery information published on our website at the time of ordering.
i applied the 2nd lot of nematodes …
i applied the 2nd lot of nematodes the day before i went away on holiday and came back to the remains of all my beans and peas covered in slugs or just empty rows
11 May 2026
Reply from NematodesDirect.co.uk
We are sorry to hear that your beans and peas suffered significant slug damage whilst you were away.
From your description, it sounds as though the nematodes may not have been able to establish effectively in the soil.
For slug nematodes to work successfully, it is essential that the soil is thoroughly watered before application and then kept consistently moist for at least two weeks afterwards (as per the pack instructions).
As your second application was made immediately before you went on holiday, and given the recent period of exceptionally hot and dry weather, it is possible that the soil dried out excessively.
Unfortunately, nematodes are living organisms and can perish if soil moisture levels are not maintained, which would prevent them from controlling the slugs.
Super fast delivery
Super fast delivery. The nematodes have done the job. I will order some more in a couple of weeks.
11 May 2026
Reply from NematodesDirect.co.uk
Dear Sarah,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
have not recieved
11 May 2026
Reply from NematodesDirect.co.uk
Dear Roderic,
The item you ordered is not due to be posted until 3rd June - this was shown next to the product on the website at the time you placed your order.
This was also advised to you in our email trail on Wednesday 27th May. So you will receive later on this week.
UPDATE: I have just tracked your delivery and can see that it has been successfully delivered on 4th June 2026 - as per the information that was displayed on our website at the time of ordering.
Kind regards
Samantha
Weevils gone, great solution, perfect 100%
Well obviously this is outside most folks expertise but as a dumb customer I felt this supplier was very helpful, very organised and delivered as required at a sensible price. Not much more to add - 100% happy - that's me, not the Evil Weevils - they seem to have - gone. Good. Thanks for all your help. Perfect
12 October 2025
Reply from NematodesDirect.co.uk
Dear John,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Really good experience
Ive had a really good experience with this website. I've used the customer service guys recently and Adam was incredibly helpful. I was stuggling identifying a new pest in my lawn and Adam went out of his way to identify the bug, show me the product i needed and explain how much i needed for my garden and how often i should be applying it. I ordered the product and it came really quickly. Will definitely be buying products from here in the future.
1 May 2026
Unprompted review
Reply from NematodesDirect.co.uk
Dear Robyn,
Thank you for taking the time to leave us a review, its very much appreciated :)
Kind regards
Samantha
Can't give a review yet
The request for this review has arrived before the nematodes. So I can't give a review and it is not an option to say that I have not yet received the product
10 April 2026
Reply from NematodesDirect.co.uk
Hi Shona,
We’re sorry to see your 1-star review, but we do need to clarify the situation.
At the time your order was placed, a dispatch date of 8th May was clearly displayed across our website - including on the product page, category page, and in the shopping cart before checkout.
Your order is scheduled to be shipped on 8th May, in line with this stated timeframe.
We would therefore kindly request that the 1-star review based on non-delivery is reconsidered and removed, as the order has not yet fallen outside of the advertised dispatch window.
Please also note that due to ongoing long-term stock issues with Nemaslug, your order will be fulfilled using an alternative product. This contains the exact same species of nematode for slug control, with identical application and effectiveness, the only difference being the packaging/manufacturer.
If you do not want to receive the substitute please let us know and we will cancel your pre-order and refund you.
If you have any questions in the meantime, we’re happy to help.
Kind regards,
Adam
REALLY QUICK DELIVERY.
10 April 2026
Reply from NematodesDirect.co.uk
Dear Hannah,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Product works great
Product works great, protects my hostas, lupins and other slug snacks, Have used for many years. Fast reliable delivery
10 April 2026
Reply from NematodesDirect.co.uk
Dear Tony,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Slay the slugs
The little cavalry arrived quickly and are now busy slaying plant munching dragons.
10 June 2025
Reply from NematodesDirect.co.uk
Dear Glyn,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Pathetic approach to customer care…
Pathetic approach to customer care after my parcel was delivered to the wrong address, here's their response....
"As the parcel appears to have been delivered to the wrong address and you are unwilling to collect it we have now refunded your order rather than sending a replacement, as we are not willing to resend another at the risk of the same thing happening again."
So they naively persecute the consumer by not sending a replacement and claiming their loss back from Royal Mail, poor customer relations, even one star is too many.
22 April 2026
Unprompted review
Reply from NematodesDirect.co.uk
We are sorry that Royal Mail delivered your parcel to the wrong address.
Unfortunately, couriers do sometimes make delivery errors and this is outside of our control.
When the tracking indicated that the parcel had been delivered only a few houses away, we did not feel it was unreasonable to ask whether you would be willing to approach the neighbour to retrieve it, rather than immediately expecting us to send a replacement.
When you replied to say that you were not willing to do so because of your relationship with the neighbour, we accepted that and refunded your order in full within minutes. However, we were not prepared to send a second pack and risk exactly the same issue happening again.
In the circumstances, we do feel that a one-star review is unfair, particularly given that the matter was resolved promptly by way of a full refund.
5 star support and advice
Needed to ask lots of questions about how to apply the Nematode solution.
Extremely prompt and informative answers given to every query.
Very impressive service.
9 April 2026
Unprompted review
Reply from NematodesDirect.co.uk
Dear Margaret,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Reply from NematodesDirect.co.uk
Dear Peter,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Great service.
Fast delivery and a decent price……… this produce works very well in controlling slug problems.
12 March 2026
Reply from NematodesDirect.co.uk
Dear Kevin,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
I am well pleased.
The nematodes arrived in good time. The instructions could be understood and followed. I think the product works well. The product is affordable. I will certainly continue to buy.
11 March 2026
Reply from NematodesDirect.co.uk
Dear Mrs Biggs-Davison,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
I received the package within a few…
I received the package within a few days, so was able to make the application to the ground without delay.
11 March 2026
Reply from NematodesDirect.co.uk
Dear Carole,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Always a super speedy service
11 March 2026
Reply from NematodesDirect.co.uk
Dear Julie,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
This is the second time I've used…
This is the second time I've used nematodes from this firm. They were fine previously, but this time formed a fairly solid block that didn't dissolve easily in water...
11 March 2026
Reply from NematodesDirect.co.uk
Dear Pete,
Thank you for taking the time to leave us a review.
The carrier material used to hold the nematodes can vary between batches and, on occasion, it may contain a higher proportion of clay. This does not affect the viability of the nematodes themselves, but if not mixed thoroughly it can lead to clumping and may sometimes cause blockages in a watering can rose or applicator.
All batches are quality tested to ensure they are performing as expected before being packaged, which gives us confidence that the batch will be fine.
Where the carrier is thicker than usual, we recommend using a whisk to stir the mixture vigorously after adding it to water, this will generally break down the majority of clumps (it won’t harm the microscopic nematodes) - please see this video showing the process: https://youtu.be/zS50ii1b-2Q.
This helps break up any clumps and disperse the carrier more effectively. You can also break down any larger clumps with your fingers. It is not uncommon to have some small clumps within the solution, as these can simply be areas where the nematode powder is more concentrated and therefore harder to break up.
The nematodes will still work as required, even if a few small lumps are applied directly onto the soil. Once watered in, these should continue to break down over time while still providing that protective barrier.
Kind regards
Samantha
Great first time buyer experience.
Great first time buyer experience.
I ordered slug nematodes on back order, they were posted as per website information and arrived day after.
The product labelling and information on the website are straight forward.
I had an extra enquiry to ask, and the response from the support team (received on the same day) was very descriptive and helpful. Thank you.
1 March 2026
Unprompted review
Reply from NematodesDirect.co.uk
Dear A Hall,
Thank you for leaving us a review, its very much appreciated :)
Kind regards
Samantha
Update website when items are not in…
Update website when items are not in stock instead of making me wait a week because its not .was told 24 hour delivery .didnt arrive when they said i waited 3 days then emailed them. they told me item wasnt in stock they had to wait for stock .then was told item is being sent out on the day i emailed .i recieved a update from royal mail and have to wait another 2 days .if items are not in stock update website because i could have got it from somewhere else quicker .not good i will get item from elsewhere next time. Orderd on the 9th march waited untill 13th of march
9 March 2026
Unprompted review
Reply from NematodesDirect.co.uk
Dear Douglas,
Thank you for taking the time to leave us a review.
I have checked your order history and can see you placed an order on Monday 9th March.
We posted your order on Wednesday 11th March by Royal Mail Tracked 24.
You emailed on Wednesday 11th March and I replied on Wednesday 11th March apologising for the days delay in posting this out to you.
I am sorry Royal Mail hasn't delivered on Thursday 12th and are expecting to deliver on Friday 13th, that unfortunately is a delay out of our hands.
We do advise on our website we expect to dispatch within 1 working day, so I can only apologise for the one days delay.
Kind regards
Samantha
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