Neon32 has been an absolute delight to work with! They crafted a stunning LED Neon sign from our business logo, and I was blown away by their speed and efficiency. The design mockup arrived in under 1... See more
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I initially wrote a bad review out of frustration but have since deleted it. I ordered on the 28th December & my order still hasn’t arrived yet. However, after speaking with customer services, James m... See more
Company replied
Quality at a much cheaper price than competitors. Product arrived well wrapped and was easy to install Good correspondence with the company to obtain a sizing outside the standard offering on the we... See more
Company replied
Still waiting on sign ordered 10th september 😭 Neon32 not replying at all to our messages now. At first we tried to be kind and patient after issues they were aparently having but was promise sign be... See more
Company replied
Company details
Written by the company
Custom Neon signs based in the UK!
Contact info
United Kingdom
- 07933288382
- neon32shop@gmail.com
- neon32.com
⭐⭐⭐⭐⭐ 5 - Star Service
Neon32 has been an absolute delight to work with! They crafted a stunning LED Neon sign from our business logo, and I was blown away by their speed and efficiency. The design mockup arrived in under 12 hours, and the sign was in our office within just 7 days of ordering. It has truly transformed our workspace and reflects our brand beautifully. I highly recommend Neon32 for its top-notch service and incredible results!
14 September 2023
Unprompted review
Daughters amazing neon sign
We’ve just used Neon 32 to make a custom design sign for my daughters bedroom, we had email / facebook correspondence with Matthias and he was fantastic to deal with, he answered all our queries and assisted in the design concept of our daughters sign, the sign arrived very quickly after the design was finalised and it was well packaged and arrived with wall fixings, power supply and remote, our daughter is so happy with the sign and has received numerous compliments from our friends and family, we’ll definitely be using Neon 32 for any future neon sign purchases and we’d highly recommend them, thanks Matthias and Neon 32.
8 September 2023
Unprompted review
PLEASE DO NOT USE THIS COMPANY
PLEASE DO NOT USE THIS COMPANY !
placed an order in October and was told 2-3 week delivery which I had no problem with, after 2 weeks I’m emailed as I hadn’t had any update on whether it had been made or dispatched and received a pathetic email from a James claiming there had been issues so they were behind orders but assured me I’d get my order. 3 more weeks passed! I phoned , emailed countless times , messaged on social media and their WhatsApp number and no reply . I still don’t have my order ( January ) but luckily got my money back through Klarna after pausing my last instalment! Klarna were actually really good, you have to wait a while as the company have to have time to respond to you ( not that they had anyway) and then Klarna took it into their own hands and tried to resolve it which they didn’t so issued my refund ! PLEASE AVOID THIS COMPANY, I’m shocked they still have all their websites active etc.
9 October 2022
Unprompted review
Reply from Neon32
Hi Holly Isitt, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Simply awful
Simply awful. All buyers to be cautious. One big scam. You place the order get all emails and bolox etc. And then you don't hear from them ever, forever, never again.. You get emails that your order is being produced, delivered but never turns up! Than this gizza James send you some nonsense apology email blaming the whole world and the god for the rain. What a crap business.
11 November 2022
Unprompted review
Reply from Neon32
Hi Rafa, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
SCAM COMPANY
Took my money, ignored all communication and now I'm trying g to get a refund. Check their fb page as lots of unhappy customers. SCAM website avoid
14 December 2022
Unprompted review
Reply from Neon32
Hi Helen, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Do not use
Do not use! You will waste money and never get your sign! I'd be happy to remove this review if my sign actually arrived!
30 November 2022
Unprompted review
Reply from Neon32
Hi TAW84, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
DO NOT USE
Ordered 15th of October haven’t received not had a reply to any emails AVOID AVOID
15 October 2022
Unprompted review
Still waiting for my sign (ordered 9th…
Still waiting for my sign (ordered 9th September) which had a 2 week turnaround time advertised. After the two weeks passed, I was told there was a delay and it would probably be with me the following week but that they would keep me updated. 2 months later, numerous emails have been sent asking for an update, and now a refund. Not one has been returned and still no sign of my sign! I was patient at first but now I shall be seeking a refund through the bank. Disgusting service. Absolute scam, avoid.
14 November 2022
Unprompted review
Reply from Neon32
Hi Katie, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Would love an update of my sign but…
Would love an update of my sign but proving very difficult.
30 September 2022
Unprompted review
Reply from Neon32
Hi Courtney, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Still waiting on sign ordered start of Sept
Still waiting on sign ordered 10th september 😭 Neon32 not replying at all to our messages now. At first we tried to be kind and patient after issues they were aparently having but was promise sign before end of month Oct. Now no replies at all for 2 weeks. Would be soo helpful if people who have received theirs let anyone on here know what date they ordered with their review so we have some idea of waiting time!
13 November 2022
Unprompted review
Reply from Neon32
Hi, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
My sign arrived and is beautiful
My sign arrived and is beautiful. Very happy although it has been a struggle to get it, but very happy with the sign and all the functions the Neón has without being aware of it when I ordered! Very happy!
11 November 2022
Unprompted review
Same as everyone else still waiting for…
Same as everyone else still waiting for my sign since ordering back in September been robbed off by James numerous times says he’s issuing a refund I’m still waiting! laybuy are absolutely useless I’m resulting to contacting the bank it’s fraud! After reading all these reviews they can’t just be robbing people of multiple pounds!!
7 November 2022
Unprompted review
Reply from Neon32
Hi Kelly, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Do not use this company
Do not use this company. Ordered a Neon sign on 23rd August 2022 at £280 and have still NOT received my order. Contact is sporadic and customer service poor. I was advised in Sept that they were having some manufacturing issues and that I would receive my order by the end of October however this came and went and still hadn’t received it. I contacted them again (for the third time without reply) on 2nd Nov and was advised that it would be dispatched by the end of the week via 24 hour delivery. It never arrived and I have had no contact from them since. I sent an email yesterday requesting a full refund or I will open a claim with my credit card company. Still no reply. Such a shame for a company that claims to have invested in excellent customer service. I see no evidence of that. What a shame.
7 November 2022
Unprompted review
Reply from Neon32
Hi Spaniel, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Avoid avoid
I wish i had read these reviews. I placed my order on 29th sept and no updates, phone rings out. I am absolutely heart broken as this was a very special order. How could a company do this - my order was £387!!!
UPDATE: after trying to contact James via what’s app, phone (line doesn’t connect now), email- I then called my credit card company and they have issued a refund immediately. James did message me that same night saying he hadn’t received my mails (yeh right!), that they had been having business difficulties (really not my issue but it was the first I had heard about it) and that the sign would be with me by the end of the week. I told him not to bother as I didn’t believe that for one second! I have now ordered a new sign with a different company which was £100 less and have already received it! I felt really duped by all of this but have two learnings a) check trust pilot before ordering goods and b) use a credit card as you generally are more protected.
29 September 2022
Unprompted review
Reply from Neon32
Hi Camie, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Avoid at all costs USELESS
Avoid at all costs
Ordered a custom sign 25th Sep still not received, after emailing the seller numerous times via email and WhatsApp I had no response for a number of weeks to then get told it will be dispatched that week, a week later still not dispatched, again attempted to contact the seller who’s very flaky with there response
In the process of getting my money back through PayPal
The seller obviously doesn’t have the capability to complete orders, would recommend you use another neon sign company and avoid Neon32
7 November 2022
Unprompted review
Reply from Neon32
Hi Benjamin Marchant, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Ovoid and don't use Klarna!
I order a sign for my wedding on 16th August, rec'd and email in Sept to say there was a delay. I've paid via klarna...paid two payments just before the last one went out I paused it as still not rec'd order and not heard anything. I've tried all avenues and no response. Currently trying to get my money back from klarna which is proving difficult as they say they have to get it back of the shop first!!! Also avoid Klarna!!! Nightmare 🙈 over £150 out of pocket
5 November 2022
Unprompted review
Reply from Neon32
Hi Kate, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Avoid at all costs
Avoid at all costs. I am currently trying to get my money back. I ordered on August 26th, then received an email to say there was a delay. I managed to get hold of them via Instagram on 6th October. Heard nothing since and tried every avenue of correspondence. The item is needed by next week.
12/11/22Item hasn't arrived by date it is needed. Bank are retrieving funds. Still no correspondence from the company
26 August 2022
Unprompted review
Reply from Neon32
Hi Nikki, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Ordered sign in August
Ordered sign in August. No sign, no feedback, no refund.
I'll have to contact the credit card company to get my money back.
3 November 2022
Unprompted review
Reply from Neon32
Hi MK, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Ordered my sign for my sisters wedding…
Ordered my sign for my sisters wedding gift bk on 16.8.22 still not received 😞After giving this company benefit of the doubt and agreeing to wait until end of Oct only to chase them over a wk ago and still no reply. Never been so disappointed ☹️ contacted my credit card company who have now refunded me.
3 November 2022
Unprompted review
Reply from Neon32
Hi Nikki, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
Ordered a rather expensive neon on 19th…
Ordered a rather expensive neon on 19th August. Still not received. Have given James the benefit of the doubt as he did send an email saying he was struggling and he would email again with an update on 26th October! Despite me sending messages via email, what’s app, insta & twitter I still have not received a reply. I will update if and when I receive an email or even better my order. But I would advise anyone wanting to place an order to hold fire until Neon 32 can provide the service they are selling.
19 August 2022
Unprompted review
Reply from Neon32
Hi Paula, Please accept my apologies regarding your bad experience. As the New owner of Neon32, please know that I am fully committed to resolving any issues or concerns you may have regarding your order. Could please share your order details to neon32shop@gmail.com so I can check on the status on the backend?
Your satisfaction is of utmost importance to us, and I appreciate your patience as we work to address this matter.
Please do not hesitate to reach out if you require any further assistance or have additional questions. We are here to assist you in any way we can. Many Thanks
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