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Rated 5 out of 5 stars

NeonPilgrim is topnotch in the area of customer service. I ordered a neon wedding sign to be used for my daughter's bridal shower and wedding. The first sign was lost in delivery. We put in UPS claims... See more

Rated 5 out of 5 stars

I love my sign and Anna was very responsive and helpful answering any questions I had in advance of placing the order.

Rated 5 out of 5 stars

Very happy with my purchase from Neon Pilgrim. Good communication and design tools for custom signs. I haven’t had my sign long enough to review the durability of it but the quality everywhere e... See more

Rated 5 out of 5 stars

I’m am SOOOOOOO in love with our sign! Neon Pilgrim delivered exactly what I wanted...I couldn’t be more happy with how it turned out! I definitely shopped around for prices & they were the cheapest &... See more

Company details

  1. Home Furniture Shop
  2. Art Studio

Written by the company

Creating neon signs since 2016. Make your light delightful!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Topnotch Customer Service!

NeonPilgrim is topnotch in the area of customer service. I ordered a neon wedding sign to be used for my daughter's bridal shower and wedding. The first sign was lost in delivery. We put in UPS claims on both ends - shipper and receive and never heard anything. NeonPilgrim contacted me and told me they were making another sign to make sure we had it for the shower. The sign is beautiful and will be enjoyed for years to come.

10 August 2022
Rated 5 out of 5 stars

Future returning customer

The only “issue” I had was I was given the wrong tracking number so I thought my sign was sent to a different state but after communicating with you guys it was resolved & my sign came in perfectly, definitely ordering again.

31 March 2022
Rated 5 out of 5 stars

So much better than expected!!

This neon sign is absolutely amazing and far surpassed my expectations. It was easy to hang on the wall and the clear cord is much less noticeable than a black one would be. Very happy! 10/10 would recommend!

5 October 2021
Rated 1 out of 5 stars

You don’t answer my mails

You don’t answer my mails. Im waiting for my order

27 September 2021
NeonPilgrim logo

Reply from NeonPilgrim

Hello Rumeysa,

We apologize for the delayed response once again.

The order has been delivered with a delay of 2 weeks (problem occurred from the express company side) and a partial refund of 20% from the order total has been sent.

Kind regards,

NeonPilgrim team

Rated 5 out of 5 stars

Wedding Sign

Product came out amazing, we had a sign made specifically for our wedding and are pleased to keep it in perpetuity in our lives.

28 July 2021
Rated 5 out of 5 stars

Such a great experience!

I can’t recommend NeonPilgrim enough! The design process for a custom sign was so easy and we even had someone from the company reach out to make sure everything was good to go before production. Production and shipping were fast and the final product is beautiful! It is everything we wanted and absolutely perfect for our wedding. Thank you NeonPilgrim!

4 May 2021
Rated 5 out of 5 stars

Wedding Sign

I love my sign! Turned out exactly how I wanted it and it was delivered in about 2 weeks. I did reach out to them once with a question and never got a response but overall I still had a great experience.

3 May 2021
Rated 5 out of 5 stars

Excellent

Very happy with my purchase from Neon Pilgrim. Good communication and design tools for custom signs.

I haven’t had my sign long enough to review the durability of it but the quality everywhere else is great! I highly recommend getting the dimmer switch as it can be quite bright on the highest setting.

Thanks again! This sign will compliment our wedding decor very nicely.

12 April 2021

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