Neosabers Reviews 365

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the impressive detail, durability, and premium feel of the sabers. Many people are particularly happy with the product's performance, including bright blades, immersive sound effects, and customizable options, making them suitable for both display and dueling. However, some customers experienced issues with their orders and delivery, including delays, incorrect items, or promotional items not being received. While some reviewers found the customer service to be very helpful and responsive, others reported difficulties reaching support, receiving unhelpful responses, or encountering conflicting information regarding their shipments.

What people talk about most

Product

People report positive experiences with product, praising the high quality and durability of the lightsabers,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality and durability of the... See more

Order

Consumers find order experiences to be ambiguous, with some praising easy ordering, fast shipping, and quick... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support staff for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well I am going to do an impact sandwich. Good, needs improvement and then good. Good 1) Easy to order on website. 2) Quick notification from seller with proposed timeline. 3) DHL Shipp... See more

Company replied

Rated 4 out of 5 stars

Update on my delivery and updating old bad Review , Sabers did came month and half or even two later, aparently was problem in adress. I was glad it wasnt some low budget shit, got my luke s ep3 just... See more

Company replied

Rated 5 out of 5 stars

I ordered a saber from Neo Sabers recently, and honestly, my experience was so good. I was a bit hesitant after reading about shipping delays and support issues, but my order arrived within the estima... See more

Company replied

Rated 5 out of 5 stars

I recently got the Anakin lightsaber from Neo Sabers and I’m very impressed with the quality. The hilt design is highly accurate and feels solid in hand, great balance for spinning. The blade is b... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

From budget friendly sabers to the high…

From budget friendly sabers to the high end replicas, everything is very high quality and durable! THE place to get lightsabers.

1 February 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for the kind words!
We’re glad to hear you’re enjoying the quality and durability of our sabers, your support means a lot!
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

The support was fairly fast when…

The support was fairly fast when deliveries were delayed

30 December 2025
Unprompted review
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Reply from Neosabers

Thank you for your feedback! We’re glad our support was able to assist you promptly, and we appreciate your patience.
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

Good company 🤙🏼

So, I haven't personally gotten a saber yet myself, but after seeing how active NeoSabers is with their community, and how much satisfaction others have gotten from their purchase, I can see that this is a good and quality company and highly suggest using them with your next Saber purchase. 🤙🏼

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you for your kind words! We’re thrilled to hear you appreciate our community and support. We can’t wait to welcome you to the NEO Sabers family when you get your first saber!
-Team NEO Sabers

Rated 5 out of 5 stars

They were easy to work with

They were easy to work with, the lightsaber is very bright and high quality. The sound is loud when you want it to be!
Thank you!

1 February 2026
Unprompted review
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Reply from Neosabers

Thank you for your kind words! We’re glad you’re enjoying your saber and that everything worked out smoothly.
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

Love all 3 lightsabers from NeoSabers

I have now ordered 3 different lightsabers from NeoSabers and I love the quality! Very easy process to order and customize what Xeno/RGB options you want. Great quality hilts with unique design too

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you for your support! We’re so glad you’re enjoying the quality and customization of your sabers, it means a lot to us!
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

Perfect for cosplay and collectors

I recently purchased a lightsaber from this brand, and I’m honestly impressed with the overall quality and performance. From the moment I unboxed it, the craftsmanship stood out. The hilt feels solid and well-balanced in hand, with high-quality materials that give it an authentic, premium feel.
The blade is incredibly bright and vibrant, with smooth color transitions and impressive sound effects that really enhance the experience. The motion sensitivity is responsive, making swings, clashes, and smooth-swing effects feel realistic and immersive. Whether you’re a collector, cosplayer, or just a fan looking to recreate epic duels, this lightsaber delivers.

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying the craftsmanship, sound, and overall experience of your saber. Your support means a lot to us!
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

10 out of 10

Hands down the most recommended site out there. Service, shipping and product is 10 out of 10.

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you so much for the amazing feedback! We’re glad you had a great experience with our service and products.
-Team NEO Sabers

Rated 5 out of 5 stars

Neosabers have had faultless customer service and the best quality blades

Neosabers have had faultless customer service across multiple transactions. The quality of their sabers, and the technology array in each blade has been the best I've had, after using half a dozen different saber companies.

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you for your kind words! We’re glad to hear you’ve enjoyed our sabers and technology across multiple purchases. Your support means a lot to us!
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

Great quality

Great company!! The quality of the sabers are so detailed and strong! I love mine! - Ivee

13 February 2026
Unprompted review
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Reply from Neosabers

Thank you so much! We’re so glad to hear you love your saber and appreciate the quality.
-Team NEO Sabers

Rated 5 out of 5 stars

Happy customer

I’ve always had very pleasant experiences with NeoSabers. The sabers work really well and are super fun to use. They are great quality and really bring the fandom to life. The company has been super easy to work with. And I’ve never had to wait a long time for a saber to get delivered.

20 January 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying your sabers and that your experience with us has been smooth and fun.
May The Force Be With You!
-Team NEO Sabers

Rated 5 out of 5 stars

The products they sell are 100% worth…

The products they sell are 100% worth every penny, arrives on time and they make the customer feel heard. Not to mention the lightsabers that they have are AWESOME!!

6 February 2026
Unprompted review
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Reply from Neosabers

Thank you, Padawan! We’re thrilled to hear our sabers are serving you well in your journey. May the Force continue to guide your duels and adventures!
-Team NEO Sabers

Rated 4 out of 5 stars

My experience with neo sabers product…

My experience with neo sabers product quality is amazing, it is what i hoped for when getting a fully dedicated build from a company that care not only their products but also their customers too.

And Neo Sabers never shy from giving giveaways and discounts so often it is amazing for such company to do that.

The sabers built are absolutely stunning, it what my childhood use to think of how it feels to hold a lightsaber. I hope neo sabers keep going with this kind of qualities and services.

Ps. May the force be with you

13 November 2025
Unprompted review
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Reply from Neosabers

Thank you so much for your amazing feedback!
We’re truly happy to hear that the quality met your expectations and brought that childhood lightsaber dream to life. It means a lot that you appreciate both our products and the care we put into our community, including the giveaways and discounts.

Your support motivates us to keep improving.
May the Force be with you!
-Team NEO Sabers

Rated 5 out of 5 stars

I ordered a saber from Neo Sabers…

I ordered a saber from Neo Sabers recently, and honestly, my experience was so good. I was a bit hesitant after reading about shipping delays and support issues, but my order arrived within the estimated timeframe. The hilt feels heavy and high-quality, not like cheap plastic, and the blade lighting works perfectly right out of the box. I didn't have to deal with support because everything went smoothly. Based on my personal experience, I’m really happy with the purchase.

10 February 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you so much for taking the time to share your experience!
We truly appreciate you giving NeoSabers a chance, especially after feeling hesitant due to some of the reviews you had seen. It means a lot to hear that your order arrived within the estimated timeframe and that everything met your expectations.

Thank you again for your trust and support. We hope you continue to enjoy your saber, and we’ll be here whenever you need us!
-Team NEO Sabers

Rated 5 out of 5 stars

Great guys bad experience (REDEEMED)

Had issues with getting wrong saber . Then the right one finally came in and it had a broken sd card. Still resolving it now. Update 2-7-26
Guys reached out and are fixing the card. Hate i got to pay for shipping, but hey thats life . The saber is awesome can't wait to have my sound fonts on it lol. I know I am hard to deal with so thank you guys for being so quick to respond and offer solutions.

19 January 2026
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Reply from Neosabers

We sincerely apologize for the inconvenience caused by receiving the incorrect saber initially and the issue with the SD card afterward. Please rest assured that we’ve escalated this matter and our team is actively working to resolve it as a priority. We truly appreciate your patience and understanding, and we’ll make sure this is fully sorted for you as soon as possible.
-Team NEO Sabers

Rated 1 out of 5 stars

Unpaid Affiliate Commissions – Ignored After Providing Full Video Proof

I am posting this review to warn other affiliates about my experience with Neosabers’ affiliate program.

I joined their affiliate program and generated conversions using fully compliant keywords and legitimate traffic sources, strictly following their stated affiliate terms.

To avoid any disputes, I provided clear and detailed video evidence, including:

Keyword data and intent

Traffic sources

Conversion tracking

Proof that all activities were valid and compliant

Despite receiving all requested proof, Neosabers refused to process my affiliate commission and stopped responding to my messages entirely. No clear explanation was given, and all follow-ups were ignored.

This situation raises serious concerns about:

Transparency in their affiliate operations

Fair treatment of affiliates

Intentional avoidance of commission payments

As an affiliate, I fulfilled my responsibilities. Unfortunately, Neosabers did not fulfill theirs.

I strongly recommend that other affiliates exercise caution before promoting Neosabers, especially if you
expect reliable and professional commission payments.

This review is based on real experience and documented evidence.

3 February 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for your review.
Following an internal compliance review of your affiliate activity, we identified evidence of brand bidding, which is strictly prohibited under the terms of our affiliate program.

To ensure transparency and provide you with a fair opportunity to clarify the findings, we requested a Zoom meeting to review the evidence together. This step is a standard compliance requirement whenever a potential policy violation is detected. Unfortunately, the meeting request was declined.

Please understand that completing this compliance review is mandatory before any further action can be taken on the account. Until the brand bidding issue is addressed directly through this process, the associated commission cannot be processed.

We remain open to resolve this matter and invite you to confirm your availability for a Zoom meeting so we can review everything transparently and move forward appropriately.
-Team NEO Sabers

Rated 3 out of 5 stars

Update on my holiday horror ride with Neosabers

Update on my holiday horror ride with Neo sabers.
Good news.
1) After the review the company did refund me the $12 for the shipping since it could not be over $25.
2) The company did fix the saber and returned it to me in the same box.
Bad news
1) No communication while the hilt was within their possession. (I only wanted to know if it was received)
Overall impression is the company is like any other business. Quality control and oversight is at a 60% effectiveness, or it may be higher depending on the mindset of the employees. Rubberstamping a quality control checklist is a common procedure and things can get overlooked. In my situation this was probably a major issue on the quality control that was overlooked and really makes you wonder if the holiday season is a big push, then maybe they should hire more people for the quality control. Since, most of these light sabers are coming out of China their standards of quality control may not be as we would expect since these were drop shipped straight from the factory. No one at Neo sabers oversaw any steps of the quality control. So, in essence if you want quality control and authentic hands-on manufacturing buy American or from regional vendors who manufacture their product in house. I close by saying this was a valuable lesson but to those who have yet purchased you can get the same items from Ali Express on the Nexxus, 89 sabers or LGT store. Their customer service and quality control is substandard but at least you don't get the markup that Neo sabers hit you with as a drop shipper.

12 January 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for sharing your detailed feedback and for giving us the opportunity to resolve your concerns. We apologize for the inconvenince we might have caused you.
Regarding quality control, we take this seriously and continuously work with our partners to maintain consistent standards, especially during high-demand periods such as the holiday season. Your experience has been shared internally to help us strengthen our inspection and communication processes moving forward.

We appreciate your patience throughout this process and value the time you took to provide constructive feedback. Experiences like yours help us identify gaps and improve our service for future customers.

Thank you again for your understanding.
May The Force Be With You!

Team NEO Sabers

Rated 1 out of 5 stars

This place is a Nightmare to deal with

OMG this place is a Fing mess to deal with. I bought the Executioner Saber thinking I was getting the Xeno ( thats what I choose ) but got the cheaper one instead.. Ok fine mix up somewhere. Went through he whole upgrade process and dealing with support is like trying to kick a ball up an Icey hill with one leg. They provided me link and thats about all they helped with cause after that this process is BS. If I even get another Fancy saber for me and my Boys again I'm not using this company.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad company

Bad company, sent me the wrong saber after paying over $400 then told me that I picked wrong after I clearly showed them what I picked and my receipt saying what I picked on top of that it was delivered in a beat up cardboard box that was fully wrapped in tape don’t buy from these scammers.

5 January 2026
Unprompted review
Neosabers logo

Reply from Neosabers

We’re really sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is absolutely not the standard we aim for. If the wrong saber was sent despite your correct selection and receipt, we want to review this properly and make it right.

Please share your order ID (or reach out to our support team with it), so we can investigate the issue in detail and assist you as quickly as possible. We truly value our customers and would appreciate the chance to resolve this for you.
May The Force Be With You!
-Team NEO Sabers

Rated 4 out of 5 stars

I got a resolution to an issue you may get.

I ordered a saber bundle that was buy one get two, the internal core of the saber I got stopped functioning properly,so I came to neo sabers and they helped me out with a brand new core to replace it. I thank Lisa Mitchell for helping me get to a resolution. I will leave one comment that if you pay cheap you'll get cheap, so spend more for better. The mystery sabers were "okay" can't complain for two free sabers, but the main one i bought, exquisite feel, and beautiful lines.

2 January 2026
Unprompted review
Neosabers logo

Reply from Neosabers

Thank you for taking the time to share your experience. We’re really glad we were able to resolve the issue with the internal core and get you a replacement. A special thank you from us as well for acknowledging Lisa Mitchell.

It’s great to hear that the main saber you purchased met your expectations in terms of feel, design, and craftsmanship. Your feedback helps future customers make informed choices and helps us continue improving.
-Team NEO Sabers

Rated 1 out of 5 stars

Absolutely shocking

Ordered on the fist of December.. contacted company repeatedly absolutely gave false info about expedited delivery etc. with company details on their website they give impression they are in UK.. nope.. orders come from Hong kong.. where my package sat for nearly 2 weeks company does not care.. it's due out for delivery tomorrow 31st. I hold my breath that they are actually what is described on purchase.. never again.

30 December 2025
Unprompted review
Neosabers logo

Reply from Neosabers

We’re truly sorry for the frustration caused by the delay. Your order was shipped within our promised handling timeframe; however, due to the heavy holiday-season volume in December, our logistics partners faced unexpected delays while the package was in transit. Unfortunately, this was outside our direct control.

We understand how disappointing this can be, especially when expedited delivery was expected, and we sincerely apologize for the inconvenience. We’re glad to see the package has been delivered, and we hope the product meets your expectations. Your feedback is appreciated and will help us improve our communication and service going forward.

-Team NEO Sabers

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