extremely bad experience .. this is a SCAM company that completely robbed all my profits more than 1000 USD has vanished from my account using tricking policies in hidden clauses that they never tell... See more
Company replied
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See what reviewers are saying
The range of markets that can be traded with favorable trading terms is vast out here. Here are : - fx pairs; - stocks; - bonds; - commodities; - crypto and whatnot. One can easily build a go... See more
Company replied
Here we go, the inauguration of Trump passed a few days ago and finally the financial markets are more predictable. As far as I know, many financial analysts expect the bull run on all markets since... See more
Company replied
My friend told me about this company and I open advanced account, it open very fast no problems. Special thing are no need to write support and wait fo answer long time because there is account repres... See more
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Company details
Written by the company
A secure, award-winning, innovative Forex and CFDs broker you can trust! In a fast-paced trading industry, missing out on even the smallest detail can often make the difference between success and failure. We believe that only a perfect blend between technology, education, and professional customer service can answer the needs of a modern trader. We recognize the importance of quality in every service we provide, so we are working hard to ensure that our community enjoys transparent services and ground-breaking products.
Contact info
1st Floor, River Court, 11328, Port Louis, Mauritius
- +230 2089022
- support@neotrades.com
- neotrades.com
3.0
Average
101 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard times to access my money no…
Hard times to access my money no customer service then retr𝕚𝕖 vi𝕤𝕥𝕒 stepped in and fixed the issue
23 August 2025
Unprompted review
Learn trading first then choose such brokers
In the start I thought its a fraud but I am good in trading so I have completed the bonus requirement which was 75 million USD in my case and in Your case It can be different. So take care, trading with heavy positions with little capital is risky. If you are not good stay away. Well the withdrawal process is not straightforward, You have to put a withdrawal request then they will process it and during the process You shouldn’t have the open positions. I think there should be one click withdrawal process. I have received my withdrawals. Take precautions while choosing such plateforms. There technical analysts give some suggestions which are helpful If You have the idea of the Market. Good luck
22 August 2025
Unprompted review
Reply from Neotrades
Hello Zaid Ceniceros,
We appreciate you taking the time to share your experience, and we’re sorry to hear that the platform felt cluttered or inefficient for your needs. We’re constantly working to streamline our interface and improve user experience - your input helps us do that.
If you have some more suggestions, please get in touch with us.
Kind regards,
Neotrades Team
extremely bad experience .
extremely bad experience .. this is a SCAM company that completely robbed all my profits more than 1000 USD has vanished from my account using tricking policies in hidden clauses that they never tell you about .. STAY AWAY
3 July 2025
Unprompted review
Reply from Neotrades
Hi Tarek,
We're sorry to hear about your experience — that's certainly not the kind of service we aim to provide.
Our Customer Support team has sent you an email with all the details regarding the Bonus Policy and the withdrawal conditions. We always strive to be as clear and transparent as possible, and we’d appreciate the chance to address any concerns directly.
If you have any questions or need further clarification, we're here and happy to help.
Best regards,
The Neotrades Team
I am chasing the team to withdraw my…
I am chasing the team to withdraw my money as i needed it urgently but i am not able to transfer from trading account to wallet and RM and sales person saying that they are working on my request and later no-one is picking up the call
4 June 2025
Unprompted review
Reply from Neotrades
Dear Himanshu,
Thank you for bringing this to our attention. We’re truly sorry to hear about the difficulty you've experienced with your withdrawal request and the delay in communication from our team.
At Neotrades, we understand how important timely access to your funds is, especially when there is urgency involved. What you’ve described does not reflect the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We’ve reached out to you via Trustpilot to request your contact details, as we’d like to look into your case immediately and ensure it is resolved as quickly as possible. In the meantime, please feel free to email us directly at support@neotrades.com with your account details or any reference number related to your request.
Your experience matters to us, and we are committed to ensuring it is addressed appropriately.
Warm regards,
The Neotrades Team
No call centre and No office in the…
No call centre and No office in the UAE. RM operating from Bahrain. I invested and lost, I had to approach consumer rights to get back my money. I wrote much more but trustpilot removed my review.
Kabeer Kakkidi
25 June 2025
Unprompted review
Iam From Dubai
Iam From Dubai, Their office number is not working +971 45604965, tried several times, agents calling from Bahrain number they can contact you but you cant, they just push you to deposit more money in USD, i have invested some money later requested withdrawl, its not done around 12hrs gone, customer support they dont have proper info about dubai location, very slow in response...all looks like complicated....Better to avoid this broker.
13 May 2025
Unprompted review
The platform is okay
The platform is okay, but nothing special. Execution speed is decent, and deposits work fine. However, the spreads could be better on the standard account since the deposit requirement is pretty high
23 February 2025
Unprompted review
Reply from Neotrades
Hi there Ly Dung,
Thank you for your honest feedback!
We’re glad to hear you’re satisfied with the execution speed and deposit process. Regarding spreads, we strive to keep them competitive while maintaining quality service. We appreciate your input and will take it into account as we continue improving our offerings.
If you have any further suggestions or questions, feel free to reach out!
Kind regards,
Neotrades Team
I JUST STARTED WORKING WITH NEOTRADES A…
I JUST STARTED WORKING WITH NEOTRADES A MONTH AGO AND MY EXPERIENCE WITH NEO IS GOING GOOD SO FAR. THEY DIDNT ONLY MADE ME PROFIT BUT ALSO TEACHED ME TO HOW TO DO THE ANALYSIS ALL BY MYSELF. RIGHT NOW IM ENOUGH CAPABLE TO DO MY RESEARCH AND TRADE ON MY OWN. ILL SUGGEST TRADERS TO TRY NEOTRADES. THEIR SERVICES ARE TOP NOTCH
3 January 2025
Unprompted review
Reply from Neotrades
Hello, Tech Base!
Thank you so much for sharing your experience with us!
We understand how important it is to help new traders get used to the new environment for flawless trading. Especially it concerns education, which is crucial for a successful and safe experience. Therefore, we provide our traders with advanced technical analysis powered by Trading Central, daily market insights and related financial news.
Feel free to contact our customer support team if you have any questions or need assistance.
Kind regards,
Neotrades Team
the min depo is SO HIGH
the min depo is SO HIGH, are you kidding me?
I tried demo and liked it quite a bit (except for the Neotrades trader, that one is really not my style). But then I wanted to go for real, and they want a thousand dollars from me?
Ridiculous. Also, the bonds and ETFs are not htere for actual trading, eve n if they aare listed on the site. Nowhere to be seen in back-end.
I'm not happy.
5 February 2025
Unprompted review
Reply from Neotrades
Hello Isaac de Herrera,
Thank you for your feedback! We’re glad you liked the demo and appreciate your honesty.
The $1,000 deposit ensures access to personalized portfolios and high-quality services, but we understand your concerns and will share them with our team. As for bonds and, they’re available under specific conditions — reach out, and we’ll guide you on how to access them.
Let us know how we can assist further!
Kind regards,
Neotrades Team
Rude and arrogant customer service.
30 January 2025
Unprompted review
Reply from Neotrades
Hello there Mohammed Razi,
We're sorry to hear about your experience with our customer service.
Providing respectful and helpful support is a top priority for us, and we never want our clients to feel unheard or mistreated. If you encountered any issues with our team, we’d really appreciate the chance to understand what happened and improve.
Please reach out to us directly so we can address your concerns and work toward a resolution. Your feedback helps us improve, and we value the opportunity to make things right.
Kind regards,
Neotrades Team
Here we go
Here we go, the inauguration of Trump passed a few days ago and finally the financial markets are more predictable. As far as I know, many financial analysts expect the bull run on all markets since Trump’s policy is to print more money and make America Great Again.
I’m definitely going to take advantage of that and we should not miss this chance as traders. Nevertheless, lemme say a few words about spreads here, come on guys, spreads are too wide by industry standards and you gotta do something with that. I wouldn’t like to trade with such unfavourable conditions. I’ll wait for the response!
25 January 2025
Unprompted review
Reply from Neotrades
Greetings Shukri el-Sinai,
We greatly appreciate your feedback about our company. Your insights are invaluable to us and help us enhance our services. Thank you for taking the time to share your thoughts!
It's a pleasure to hear that you are enjoying your trading experience with us! Our company is committed to providing only the most beneficial trading conditions to our clients. We regret that you encountered wider spreads than usual during a volatile market, a situation beyond our control. We hope you will keep this in mind during your trading activities.
If you have more questions or concerns, please feel free to contact our customer service team. We are here to assist you whenever you need us!
Kind regards,
Neotrades Team
Neotrades has everything to be a top…
Neotrades has everything to be a top broker in the idunstry. I’m not joking around and absolutely serious, however there is the only thing that confuses me and probably not only me.
I mean, what on earth would they require about 1000$ for a minimum deposit on a standard account. It’s too much in my oipnion but I know they require it for not just the way. I believe they can do something with that.
21 January 2025
Unprompted review
Reply from Neotrades
Greetings cesar g.,
We are truly grateful to you for taking the time to share your thoughts about our company. Your insights are invaluable and help us to improve our services. We appreciate your effort and the trust you have placed in us.
We want to emphasize that your opinion about our services is not just vital, but it's the cornerstone of our commitment to providing convenient and loyal trading conditions to our clients worldwide. Your thoughts are not just valuable, they are the compass that guides our service improvements. We care deeply about the quality of our services, and your comments and suggestions are always taken into consideration to ensure the best possible trading experience for every one of our customers. Thank you for your concern!
If you would like to ask more questions about it or offer any suggestions, please feel free to reach out to the support team department whenever you want! We are always happy to help you with any issues you may have!
Kind regards,
Neotrades Team
Quality service
With this broker the service quality is poor but COST EFFECTIVE! .
17 January 2025
Unprompted review
Reply from Neotrades
Hello there Diego M.,
We want to express our sincere gratitude for your feedback. Your thoughts are invaluable to us and we highly appreciate your time and effort in sharing them.
We are delighted to hear that you find our trading process cost-effective. Your feedback is a testament to our company's commitment to moving in the right direction. We understand your concern about quality service and want to assure you that we take all feedback seriously. Our company always strives to provide the best possible services to every one of our customers, and your feedback will help us in this endeavour.
If you have any enquiries or concerns, please feel free to contact our technical support department at any time you want! We are always available to assist you with any issues as much as possible!
Kind regards,
Neotrades Team
The Trading Platform is my favorite…
The Trading Platform is my favorite part of using this broker. Although I had a minor complaint one time like that and customer service staff took forever to get to me even though it was sorted, the long wait time is something I don’t want to deal with again😒
27 October 2024
Unprompted review
Reply from Neotrades
Greetings Manh Tung,
Thank you very much for taking the time to share your honest opinion about our company! Your insights are not just valuable, they are integral to our growth and help us to improve our services!
It’s a pleasure to hear from you enjoying the trading experience on our trading platform. The company’s central concern is always to provide top-notch services to our clients worldwide to ensure everybody has everything they need for a successful and smooth trading journey.
Regarding our customer service, we understand that our response time may not always meet your expectations. Please know that our team is working tirelessly to address the thousands of requests we receive daily. We appreciate your patience and understanding in this matter.
If you have any questions or concerns, please feel free to reach out to the customer service whenever you wish! Our dedicated team is always ready to help you as soon as possible!
Kind regards,
Neotrades Team
Neotrades can improve many aspects of…
Neotrades can improve many aspects of its platform. Withdrawal speed feels average, and customer support can be slow at times. It's not a bad platform, but there's room for improvement to make it more competitive.
Adding more options for trading engines and offering an account with lower deposit requirements are further aspects that they might consider.
19 September 2024
Unprompted review
Reply from Neotrades
Hi there, Hugo Bacque!
Our team is extremely thankful to you for providing this objective and comprehensive feedback regarding the services we provide!
It's important for us to know that traders pinpoint certain aspects to improve further.
Indeed, even if our trading platform provides the most competitive trading conditions, it may have space for improvement. Nevertheless, we do our best to improve all the time to make sure traders are satisfied with the provided trading conditions and instruments.
We will continue developing to deliver the best user experience!
If you have any questions, please get in touch with the client support team!
Kind regards,
Neotrades Team
Well there are surely some good and bad…
Well there are surely some good and bad sides to this broker.
Good sides:
- a lot of diffrent assets to trade, even Hong Kong stocks!😳
- Nice accounts, required amount is afforadble for me
Bad sides:
- There could be more selection to platforms
- Customer service is not that past, answers are fine
27 December 2024
Unprompted review
Reply from Neotrades
Hello there A. Medina,
Thank you for taking the time to provide your detailed feedback about Neotrades!
We’re glad to hear that you appreciate the variety of assets we offer, including Hong Kong stocks, and that our account options meet your budget comfortably. Offering diverse opportunities and accessible trading conditions is a key priority for us.
We also take note of your suggestions. Expanding platform options is an area we’re continuously exploring to better serve our traders' needs. Regarding customer service, we sincerely apologize if the response times haven’t met your expectations. Your feedback is invaluable, and we’ll work on making our support faster while maintaining the quality of our answers.
Should you have any questions or more suggestions, please feel free to get in touch with us!
Kind regards,
Neotrades Team
Two moods
I have two moods about Neotrades broker: 🤬 and 😇.
I just wanna let u know that sometimes I am on the seventh heaven from the trading experience here, while there are situations when I wanna send the platform back to hell. It's funny but these moods coincide with ups and downs in my trading career, hahaha.
Jokes aside, the broker is good enough, but there is something to scold it for. For instance, I don't like that maximum leverage is just 1:400, while other brokers have 1:1000 or even more. Sure, it's dangerous to trade with a big leverage, but I know my craft.
5 October 2024
Unprompted review
Reply from Neotrades
Hello I. Cabrera,
Thank you for sharing your experience of using our services and your mood with us!
It's extremely important for us that customers experience only positive emotions from trading.
Yes, we understand that there may be losses during trading and, for our part, we can help by providing high-quality service.
If a trader can rely on the quality of our tools, it means that for our part we have done everything possible.
We trust our clients and are proud that professional traders make a choice in favor of our company. But we cannot expose our clients to excessive risk, and therefore we have decided to set such amount of leverage.
We hope for your understanding and support!
Kind regards,
Neotrades Team
The number of forex pairs that can be…
The number of forex pairs that can be traded on the neotrades platform is huge. I never think a lot about choosing what forex pair I should trade today and it’s cool to be honest. However, there is a disadvantage for me that the spreads on the forex become wider than usual during the opening for US sessions. I find it very strange when the spreads are narrow but after this they always are wider!
12 October 2024
Unprompted review
Reply from Neotrades
Dear Kevin Biescas,
We would like to thank you for sharing your detailed feedback about our services! Your insights are invaluable for us!
We are glad to know that you are satisfied with the variety of forex pairs. We have worked hard for years to be able to provide customers with a wide range of currency pairs to make sure they can trade whatever they want and implement different trading strategies.
Regarding the spreads, we understand that the wider spreads during the US market sessions can be inconvenient. Please know that this is not something we can control. The market conditions during this time, with traders all over the world opening and closing a tremendous amount of positions, lead to wide spreads. We hope you will take into consideration this information for your future trading.
If you would like to ask more information about spreads or something else, please feel free to reach out to the technical support department whenever you want! We are always ready to help you as much as possible with any questions you may have!
Kind regards,
Neotrades Team
In my opinion
In my opinion, neotrades broker can be called a role model for other but only with a great reserve.
You know, on the one hand here are advance conditions such as big leverage up to 1:400, meetings with dedicated account representative, variois trade ideas, market analysis, copy trading and all other services created specificially for convenience.
However, at the same time, it doesn't seem to me that, for example, copy trading has a great demand out here. There are few leaders tofollow and not many traders eagerly want to provide their strategies. It may mean that payuts are scarce.
17 December 2024
Unprompted review
Reply from Neotrades
Hi, Jonathan S.,
We really appreciate your high mark of our trading conditions.
It`s great to hear feedback from real customers about how to improve our service further.
Our priority is to satisfy our traders by providing demanded and suitable trading conditions, regardless of trading strategies and market experience. We also value the physical support that our traders can need by means of trading ideas, live customer support service, face-to-face meetings, and educational resources.
As for copy trading, we provide suitable conditions for followers and strategy providers. Copy traders could benefit from our automated and flexible technology, which enables them to trade effortlessly. While, investors are supplied with suitable commissions and advanced trading tools.
If you have any questions or concerns, feel free to contact our customer support team.
Kind regards,
Neotrades Team
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