neptuneplay.com Reviews 188

Loyalty pays with Neptuneplay. Been with them for a year now and the VIP perks are impressive. Personal account manager and exclusive bonuses make a big difference. Even more, company often has interesting updates and bonuses for the players, but as for me the best their side is pretty high odds rates on e-sprorts events, kindly recommend.

Scam site,that doesn't pay u winnings, sister site to SPICY 🥵 Jackpots.

Poor gambling site overall. Games are full of glitches and kick you out quite regularly saying technical errors. Tried using several Internet browsers but made no difference. A fair few tools in the menu interface don't seem to work on top of everything with the additional poor customer service feed back and automated service. Typical site more interested in your money than providing good customer service in general.

I would also like to mention that, although it's down to luck and could never be proven, the games on this site seem to give the poorest rtp return I have encountered compared to any other site. It seems quite common to end upto staking 35-40x before seeing a return, which is 99% of the time a 1-2x rtp return. This seems to happen even on higher rtp slots of 96% and up. This site seems to drain your credit quickly which unfortunately for some can entice addicts into a chase to win scenario where you could be tempted to deposit more over shorter periods. My advice would be to avoid this site at all costs, good luck!

I received an instant payout without verification. Really good games. No silly promotions.
Best casino site I have played

Stay well away from this scummy little casino . You will never win ! How they can run is beyond .

Stay well away people I mean stay well away !!

UPDATE

I've been waiting for a withdrawal since 1st December. They haven't even started processing it due my account not being verified despite me sending all required documentation

Neptune replied to my last review asking me to contact another email that I hadn't previously. I sent the required documents again to that email but once again no response. The company don't have a contact telephone number so I have been unable to actually speak to someone. The only correspondence I'm getting now is a repeat email of what I require to send in.

Once again I will post another update tomorrow but this is increasingly looking like I've been scammed.

Awful vile site .Don't play here the reviews are right . I joined a few months back and all it's done is take take take . I had the odd win but nothing much pennies . So I had a convo with chat on there awful site and I Said I will close my account later . Never asked any of these controlling tossers to close my account not once but they did. What these online casinos do is take your money then disable your account or capp you. If your capped they will take that each month . There nothing but scammers the worse kind of people I know I worked in the industry I left . Then they reply on here with a load of crap to make themselves look good . There scammers end off . They need to be closed down these criminals in the gaming board and this online sites. They control people. So I went on chat and had no reply kept me waiting ages .So basically getting ignored. If your going to close my account then I want every penny back I deposited and I will spend thousands taking this further !!! Don't reply with a load of crap either .

Update ...So they reply on here to look good to contact them via support you do and they ignore you and don't reply. I really hope these scamming rigged sites get closed and bad karma one day soon. Stop making out you give good customer service you don't your shit . You rob people blind if they win it's a drama to get their money . Very rare to win on these sites if you do it will be the one off and they will just take the lot after .

I would also avoid this site .quick to take deposits but when it comes to withdraw it’s pretty bad . I have a withdrawal still pending . Ive sent in my drivers license which clearly has my address on it ive also sent a screenshot of my bank statement again not accepted . Tried to talk to online chat I spoke to jordon who didn’t really answer my questions then cut me off chat for saying I was inactive which wasn’t true .i will be making a complaint today if funds are still pending so we shall see !!just an update I did receive funds just now .so not a scam but does take a bit of time to process.

I am still waiting for my £10 withdraw it's been 3 days,the worst casino ever.just joined few days ago. Quick to get your deposits withdrawn is a nightmare.

Fast withdrawals and simple verification process

Self exclusion on sister site

I should get a refund on deposits

Edit I’ve replied to the email below. Awaiting a reply

5 days have passed and no response to 4 emails. Avoid

Won £200 from 35 bonus spins wager went up to 7k what a joke!😂
Spent £50 trying to get a welcome offer that was reversed completely even after i’ve completed it now they want me to put the money in again?😂😂 what a joke of a site!!!!

Probably worst I've ever played on. 425 spins and not a bonus round! Use any other site, this was atrocious!

Absolute joke of a site! I requested £60 out on Sunday afternoon, been told it would be processed within 24 hours after 24 hours was told can take up to 2 business days then just messaged this morning to be told it can take up to 6 days! They are literally making it up as they go and it’s a joke! I requested £100 back in August and received it in my bank 15 minutes later yet the £60 hasn’t even been approved 2 days later! I have seen many other reviews on here regarding the site so will be staying well away from now on! DON’T WASTE YOUR TIME OR MONEY.

Update - this was sorted out Wednesday 27th November 2024

Edit. I have since had my money and they are now faster with payouts. Constantly restricting my account though.

I won 28k. Withdrew 10k as this is the maximum you are allowed.
After a few days back and forth uploading documents I received my 10k.
I then Withdrew another 10k and then 8k on the same day. I had an email asking for a payslip, so when I tried to log into my account to do so, they blocked my account- access denied!! Absolutely disgusting. I have proof of all winnings and withdrawal requests, but no idea how to go about getting my money.
Shame, as I've found them to be okay in the past with much smaller wins, they take a few days to pay out, but I've always had my money until now.
Why email me asking for documents with a link to my account and block me from accessing it?
Because of this, I woukd recommend that you AVOID this casino.
Thieves.

I PLAY HERE TOO A LOT
GOT VERY GOOD EXPIRENCE
LOVLEY SUPPORT
CASH OUT QUICK AND GREAT GAM3ES
ONLY THINGS NEED TO IMPROVE ITS THEIR LIVE GAMES SOME SMALL DELAY
BUT OVER ALL VERY GOOD EXPIRIENCE

Always very quick with withdrawals and no issues, despite my account being heavily up!

Would certainly recommend despite the lack of some slot games (ELK)

Absolute disgraceful... I've had a withdrawal pending for 8 days now, and same as everyone else, been fobbed with high volume of requests.

I won £1000 on sunday morning at 2:00am i was so worried i wouldn’t get it as i checked the reviews on here it was a bit of a wait but i got it today as soon as it was approved so overall i waited like 3 days but as long as you provide the documents and they are approved you will be paid and i only put on £10 and got a bonus £10 and i then won £120 but then had to wager £400 but as i was doing higher bets i managed to win like £1400 then i withdrawn the £1000 after wagering £400 was definitely worth the wait and a good casino

I have had a withdrawal pending for over 21 days....

This is utterly ridiculous!!!!