Nere Travel Reviews 

632
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful product quality, noting that the luggage and bags feel sturdy, look luxurious, and feature convenient compartments for daily travel. People also mention that the online ordering process is smooth and intuitive, making shopping a very pleasant experience. Some reviewers were not happy with the customer service, mentioning that they received no response to their emails when trying to resolve issues or handle returns. A few consumers also experienced frustrating delivery problems with couriers or received incorrect or missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting high quality, great colors, and practical... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with fast shipping... See more

Quality

Reviewers mention positive feedback about quality, praising items as well made, sturdy, and beautiful.... See more

Order

Reviewers highlight positive aspects of order processes, describing them as easy to navigate and consistently... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of frustration and satisfaction. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more

Rated 5 out of 5 stars

Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more


Company details

  1. #11 of 16 best companies in Luggage Shop

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(632)

225 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No idea what the product was like as…

No idea what the product was like as never received my delivery and it was returned without delivery even being attempted.

14 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Nicola - the tracking for your order indicates that there was a delivery attempt but it was refused so the courier marked the order as return to sender. We can see that our service team were able to assist with processing a refund for you and can only apologise for the dissappointing experience

Rated 5 out of 5 stars

Fast delivery

I can't believe how fast delivery was! super impressed. The luggage is really nice too. Sturdy and big. Can't wait to use it!

14 November 2025
Rated 5 out of 5 stars

Would recommend!

Great bag - looks smart, good quality and well packaged. I ordered a few styles as I couldn’t decide from the website, and the returns process is really easy. Very impressed, will be using again.

11 November 2025
Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish.
I was buying a suitcase for my Granddaughter for her birthday and emailed for some advice , Ryan dealt with my query so quickly and efficiently , he was so lovely with his help and advice .
I purchased the suitcase for my Granddaughter and she was absolutely thrilled with it .
Thank you so much

13 October 2025
Rated 4 out of 5 stars

Update

I bought three cases of various sizes and received just one of the small ones in the wrong colour. There is no telephone number to contact this compan. However I found a correct email address and have emailed.
The correspondence could be quicker when there is a problem. However Ryan has eventually sorted everything out and I’m happy to say that I have actually received the suitcases finally and I’m very very happy with them. Beautiful colour really lovely luggage!

28 October 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Thank you for your comments and we are pleased to note our team was able to assist and resolved the issue for you

Rated 5 out of 5 stars

Venture Dual Opening case, a superb suitcase

A superb suitcase, we purchased the medium Venture dual opening case. The dual opening is such a bonus having just used it for the first time on a trip to London by train.
The quality of the case is very good and the wheels make it a delight to move.
Good capacity for 3 nights away.

7 October 2025
Rated 5 out of 5 stars

Good quality products.

Bought a tote bag and suitcase strap, both of which were very well made and well designed. They look like they'll last but too soon to comment on that.

Very pleased with purchases and delivery.

13 October 2025
Rated 5 out of 5 stars

Quality item

Excellent customer service as order delivered promptly and well packaged. Suitcases handles beautifully and has been well designed. Gorgeous colour ( lilac)

30 September 2025

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