Nere Travel Reviews 

629
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the suitcases are wonderfully lightweight, incredibly stylish, and feature robust materials that make packing and traveling much easier overall. Many people also consistently highlight the exceptionally fast shipping times, helpful staff assistance, and the very smooth online ordering experience. Some reviewers were not happy with the customer service, pointing out that several support emails were completely ignored and valid refund requests went totally unresolved. A few other consumers also noted frustrating issues regarding missing products, incorrect colors delivered, and prolonged shipping delays that caused significant travel inconveniences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the luggage and bags as stylish,... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made and sturdy items.... See more

Order

Clients share satisfaction regarding the order process, highlighting that it is quick and user-friendly, with... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Roomy bag with lots of pockets don't spend time finding items buried at the bottom of bag. Good quality arrived quickly. Ordered original for my daughter liked it so much Ordered one for myself used i... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more


Company details

  1. #11 of 16 best companies in Luggage Shop

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

629 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(629)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Venture Dual Open Cabin Suitcase & Stori Medium Suitcase

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the way they look and feel. Quick delivery-literally within 4 days. Not used the cases yet but will be doing on my next trip abroad. Seem very spacious and love the colors on both. I am particularly excited to use the Venture suitcase due to the dual opening and storage-will probably get a lot in there for a good few days! Offers were very good!!

14 November 2025
Rated 1 out of 5 stars

I would not recommend this company…

I would not recommend this company based on my experience. Their suitcases are advertised as having a 10 years warranty, but in my case, any issue I raised was dismissed as airline damage. This felt misleading as a customer.
We spent a lot of money on these cases, used them once, and had multiple problems broken zips, broken handles on two suitcases, and noticeable colour wear. I’m happy to share photos with anyone who wants to see what happened. When I contacted Nere Travel, I was told all of this was considered “general wear and tear.” I asked what actually falls under their 10 year warranty, and was told only “structural faults.” If a handle and zip breaking after a single trip doesnt qualify, I’m not sure what would.
Overall, based on my experience, the quality felt very poor more like a one-time-use product. Personally, I’d avoid this brand. Happy to send images.

27 November 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Tiffany the warranty is actually 10 years and as set out on our site covers repairs on all functional damage to your suitcase within 10 years. We can see our service team have already responded and advised to raise the issue with the ticketing carrier as the damge to the case arose in transit and is not a manufacturing defect that is covered under warranty

Rated 5 out of 5 stars

Lovely style handbags and reasonably priced.

I had not heard of Nere Travel before but I liked the look of the handbags and they were a great price.

I was pleasantly surprised at the quick delivery and even more happy with the handbags.

I really like the style of the handbags especially the safety clip on the front zip.

18 November 2025
Rated 5 out of 5 stars

Perfect

Perfect, lightweight, well made and very roomy! Perfect cross body bag for traveling. Super quick delivery and excellent value for money.

17 November 2025
Rated 5 out of 5 stars

Amazing

Great Black Friday discount which is when I got my suitcase quick and easy delivery too and luggage arrived in perfect condition with a 10 year warranty, perfect.

17 November 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I ordered my new luggage on the Sunday afternoon & they arrived on the Tuesday morning. I can’t wait to use my new suitcases on my next holiday in January 26

24 November 2025
Rated 1 out of 5 stars

I was at home and able to take delivery…

I was at home and able to take delivery of the suitcase.!!I then received a message to say my parcel was at no 58 Leicester Road. It was quite a walk and I took ages for anyone to come to the door (there were workmen who ignir d the bell)!finally I was handed what was a bulky parcel for someone my age to carry home….. not impressed by your delivery when there is pl not of parking outdid my house.

17 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Mrs Hilton we are sorry to note the issue with the delivery of your order and where its not possible to deliver the item directly to you the courier will sometimes deliver to a neighbour - this should be an immediate neighbour however and you can set delivery preferences via your DPD account

Rated 1 out of 5 stars

No idea what the product was like as…

No idea what the product was like as never received my delivery and it was returned without delivery even being attempted.

14 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Nicola - the tracking for your order indicates that there was a delivery attempt but it was refused so the courier marked the order as return to sender. We can see that our service team were able to assist with processing a refund for you and can only apologise for the dissappointing experience

Rated 5 out of 5 stars

Fast delivery

I can't believe how fast delivery was! super impressed. The luggage is really nice too. Sturdy and big. Can't wait to use it!

14 November 2025

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