Nespresso 

Tris company has a great product but the worst customer service and false advertísement hábits in the market. They are scam artist of the worse kínd. We the consumer should stop buying their products. Our government should support the consumer and take their rights to sell in the USA away.

It's endlessly frustrating that a company as popular as Nespresso is such a fraud. We encountered no problems with our machine until 6 months after we got it when wouldn't respond at all (except numerous flashing lights) and we discovered it was leaking underneath the machine (table forever damaged...) We had some frustrations with trying to contact customer service starting with a few numbers listed not even connecting. Luckily, the third number did. We were able to get connected to customer service without too much issue and tried a few things on the line with them before they confirmed the machine would need to be sent for repair.

We did get our machine back within 2 weeks, however, it is still not working... Ever since, we have tried calling 6 or so times. The call has either: been dropped completely out of the blue (can confirm it is not our reception); is completely unintelligible with their connection; or they tell us no one is available to talk to us and will call us back in 20 minutes time. We never have gotten a call back.

The customer service people we have talked to have always been polite and well-meaning but it's grossly apparent this company is too cheap to make good coffee machines or provide the right technology and number of customer service representatives to serve their customers well.

Nespresso products are good, their customer service is a bitter drink on the other hand…..

The orders I placed online keep disappearing from my account after I receive an order confirmation email from Nespresso and also the detailed order history appears in my acct.
This has been going on for a month and I have reported it to Nespresso numerous times. Nespresso simply couldn’t handle this technical error on their website.. Just Unbelievable!!!!

Extremely poor customer service. My machine fell apart just after 1 year of use and because it was 1 year and 28 days since I purchased it they refused to help me with a new machine. Only offered that I get it fixed and pay $125!! I said it if you can't help with a new machine I will no longer purchase any Nespresso products again, and I was told... ok! They don't care one bit. Ciao Nespresso.

bought this on sale ,ha makes good coffee but, didnt know you cant buy the pods at grocery store . i want my money back. i dont buy stuff online. if i did id expect a good deal. you would find larger market if the pods were sold in stores

I wish there was an option for less than one star. I would use it.
Nespresso Canada customer service is the worst I have ever experienced. Once this new machine ( Citz) dies that’s it. We are out. They don’t deserve to represent such a good brand.
Horrible to deal with.

You dont take good care of your loyal customers, some of you guys are not smart enough to fix the problem to make your customers happy and satisfied.

Do not purchase from nespresso.com
I have no words to explain how bad the delivery is! As well as customer service! No help! Get it from any other places, but not from here.

We own 2 machines (cottage and home) and drink an average of 2-4 coffees per day total. We have been purchasing Nespresso since 2017. We have noticed the quality of products declining, especially the last year or so. The last purchase of 12 boxes of Giorgio were stale/bitter to the point of undrinkable. Long story short…this is one of the WORST companies we’ve EVER dealt with to get compensated. They wanted ME to contact UPS for a return first. Ended up driving 2 hours to the nearest boutique in Vaughn/Concord who’s manage wouldn’t accept them because their system wasn’t working properly. Wouldn’t even take them to hold till the system was up. I told her I drove 2 hours and she said “Imagine what I”m going thru running a business.” Was put on hold so many times in this last go around on the phone because the rep didn’t have authority to make any decisions..who was in India. Over an hour later I ask for his manager and I’m told it will be 8 to 10 business days and I have to be approved first before it can be escalated. Disgusting customer service. Feel sorry for those on the front line doing the companies dirty work. GREAT NEWS THOUGH….READ THIS!! I found CAPMESSO aluminum foil lids on AMAZON.CA made for Vertuoline machines and they work like a charm. Buy your own coffee and reuse the pods. Thanks for the terrible service Nespresso or I wouldn’t have found these. Also, lots of other hacks on YouTube to reuse other pods.

neverrrrrrrrrrrrrrrrrrr order directly from their website. i am STILL trying to receive coffee from July 10th after 3 tries. They've either had delays, sent it to the wrong area, and RUDE customer service people, saying I was not allowed to cancel my order. You are better off buying these products from Amazon. Worst experience of my life and I have yet to receive my coffee.

Quality has become a serious issue in the past years. Firstly, their customer service in the Benelux is appalling, I have a feeling that they exclusively rude and incompetent people. Secondly, the quality of their products is going downhill as well. I’ve just bought a box of almond latte capsules for my Dolce Gusto machine, the half of which just won’t pop. I’m now throwing out all three of my nespresso machines and switching to another brand, I’m livid.

I cannot understand why anyone has written a poor review for customer service. I can only advise that my husband and I bought a Virtuo machine recently and were having problems with it not working properly.We contacted customer service by phone and the representative walked my wife through all potential fixes and concluded we needed a new machine which they sent us 2 days later with a shipping label to return the old one. The new machine works great and my wife never goes to Starbucks any longer. It was literally the BEST experience we ever had with any customer service at any customer. We love the machine and will be Nespresso lovers for life. I only wish I could remember the name of customer service agent as he was truly responsive, efficient and helpful. Would give Nespresso customer service a 6 out of a possible 5.

Extremely condescending customer service. Holy wow! Get your act together, Nespresso!!

Horrible customer service! My 4 month old machine is stuck in descaling mode. Needs to be sent for repairs. been waiting 2 weeks for shipping box to be sent, was told 2 weeks ago, then again a week ago that it had been sent. Found out today that it was just shipped yeaterday......this repair will take forever. Would be nice if they were honest and realistic about waiting times.
Will purchase another machine and try and sell this one........if I ever get it repaired!!

I tried to redeem my welcome offer where if you spend $100 you can claim a free gift. I didn’t qualify because you need to place your over the phone not online. The next order I tried to place over the phone was over the $100 mark but they told me I didn’t qualify for the free welcome gift. Not a very nice welcome. I had complained and was told a manger would call me back but never did.

Last week nespresso had a promo where they offered free shipping and a "surprize" gift if you ordered $75 worth of their products. They had a disclaimer condition that stated "gifts were limited" and they potentially would substitute for an item of equal value.
I ordered. Didn't get the gift! Inquired. They threw the clause statement in my face.
Nespresso should not be luering customers with "maybe" you will get a gift is you get lucky promoes.
Very disappointed. Shame on you NESTle!!!

I order nespresso capsule and it’s now a week and have not receive it. I called earlier and they told me that I am getting it today and now it’s almost 10pm and no coffee. I called again and they told me to call tomorrow. What the heck. How many times do I have to call. Bad service

I do think the newspresso machine makes a good cup of coffee WHEN it works. It almost never works. I throw away at least 2 to 3 pods per 1 that actually makes a cup of coffee. I can't wait to buy something different. I'm embarassed to say my coworkers prefer to go across the street to get coffee at McDonalds. I've spoken with people at Nespresso and all they really know how to do is help you to clean it. It's a new machine. DO NOT BUY ONE if you are considering this product.

Awful! NO’spresso should be their brand name. Ordered coffee two weeks ago. Everyday the “estimated delivery date” is moved to the next day, but tomorrow never comes. The status with the off brand shipper has been “ready to go” for ten days yet the delivery date projected is moved daily to whatever tomorrow’s date is. I spoke with a Nespresso rep a week ago and she said “high volume” was causing delays. Good for them! Business is so great they don’t have time for service. This AM the rep said she would be happy to put the order in again for me. I said that really didn’t help us to start this whole thing over again. Then she said she’d be sure to file a report. I’ll tell our guests this weekend that we have no coffee but we do have a report filed, Evidently NO’spresso knows how to do that.