Nesstar Ltd Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more


Company details

  1. Shop

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.6

All reviews

(309)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

mr ilott

the item was damaged when it was delivered
i contacted customer service, no issues asked for some photos, i sent them over and i was given a full refund.
brilliant service

4 February 2025
Rated 5 out of 5 stars

Great price, fast delivery 👍🏻

Great price, very fast delivery. I got my new Franke waste disposal as promised, on time and £20 cheaper than anywhere else online. I’d never heard of Nesstar, but I’d definitely use them again 👍🏻

3 February 2025
Rated 5 out of 5 stars

Excellent service

The sink arrived on time, and the delivery driver was helpful and cheerful and delivered it properly (too often parcels are dumped and the driver has gone before I open the door). The sink appears to be in perfect condition. It was well wrapped and protected against damage in transit. It’s being fitted in two days time.

30 January 2025
Rated 5 out of 5 stars

Damaged on arrival but resolved promptly.

Originally seen the franke sink on Amazon but noticed the seller was Nesstar so checked out their website and got £10 off the Amazon price.
Delivery was really fast within 2 days but upon inspecting it yesterday before the plumber showed up today there was a crack in the sink. This can happen to any company so I am not blaming Nesstar and the real test will be how fast this can be resolved.
Did try to contact them yesterday and today but it is a weekend so wasn't really expecting much. I've emailed them now instead so hopefully someone will get back to me tomorrow.

EDIT : First thing this morning a really polite lady phoned to apologise and arrange for a new one to be delivered tomorrow. Also went above and beyond to say she would get someone to check this one over before sending it out to make sure there is no issues. Great customer service.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Bought off Amazon

Bought off Amazon - arrived in good time when arrived it looked very dull so decided to send back - this cost me £129.99 they refunded me £3.23 as said it was damaged by the carrier and i have to chase a claim with the carrier, do not buy they are not nice to deal with - Amazon now chasing my refund

30 January 2025
Unprompted review
Nesstar Ltd logo

Reply from Nesstar Ltd

As discussed over the phone, the Amazon return cases are authorised and actioned automatically by Amazon, not ourselves. Therefore, we hold no liability with the return courier. As per Amazon return policies, the reason for return as stated by yourself does fall under the responsibility of the buyer. The policy also states all goods must be returned in an undamaged and original condition.
A full refund has now been issued as a gesture of good will.

Rated 1 out of 5 stars

We purchased a Liquida LG150WH1.5…

We purchased a Liquida LG150WH1.5 granite sink approx 16 months ago. Delivery was next and initially we were very pleased. It was installed by a professional plumber. However it has developed a small crack/split around the half bowl drainer. Although it came with a life time guarantee Nesstar will not replace it. They say we are to blame. Hardly as we are very careful OAPs! Do not buy from Nesstar as the guarentee is worthless.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Speedy deliver

We needed a new waste disposal to replace our existing Franke unit, so decided to go with another Franke as the last one lasted nearly 20 years. I found one on B&Q but as it was shipped by Nesstar I thought I would check their site and got a discount off the B&Q price. I ordered Tuesday and it arrived Thursday morning. It's fitted and working already!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. The bowl was slightly smaller than our previous one but not a show stopper. Very fast delivery. Nice looking sink . Good value for money. Highly recommended.

30 December 2024
Rated 5 out of 5 stars

Prompt dispatch sink and taps

The sink and taps arrived quickly and well packaged. All looks fine. Excellent quality as you expect from Franke. Not installed as yet so unable to comment on the practical side.

30 December 2024
Rated 5 out of 5 stars

Item looks to be good quality

Item looks to be good quality, arrived quickly, very well packed, original box over boxed,air bag impact protection strips added .Product is heavier more robust and substantial than I expected, good news all round.

3 December 2024

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