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Nesstar Ltd Reviews 

309
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more

Company details

  1. Shop

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.

Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.6

All reviews

(309)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars for service and quality

I ordered a ceramic sink over the internet and it was delivered 24 hours later. That's what i call service. The sink's make was Reginox and the quality is excellent. It was easy to fit and even knocking out the tap hole was relatively easy. Just follow the instructions.

24 September 2024
Rated 5 out of 5 stars

Black tap

The tap we ordered was delivered quickly and the company kept us up to date with the details . The tap is lovely , great value and can’t wait to use it when it’s fitted . Would recommend.

12 September 2024
Rated 5 out of 5 stars

Great from start till finish

Great from start till finish. My item was damaged had no problem telling customer service who sent a replacement straightaway fantastic service from start to finish would buy from them again thankyou nesstar x

5 August 2024
Rated 2 out of 5 stars

Brackets on sink which attach to work…

Brackets on sink which attach to work surface all fell off, glue not doing its job.
Plumber used sealant to finish job.

1 August 2024
Nesstar Ltd logo

Reply from Nesstar Ltd

I am sorry to hear of the issue with the clips. I have tried contacting yourself as I cannot locate any correspondence regarding the issue to allow us to offer a resolution. If you wish to discuss, please do not hesitate to contact us.

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