Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... See more
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See what reviewers are saying
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... See more
Company replied
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... See more
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Nest helped deliver to me a couch in a Hay mags sectional in a custom fabric that other furniture suppliers somehow couldn't manage to get. Both Ashlee and Becky were very helpful in the process and r... See more
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Company details
Written by the company
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contact info
4 Ripon Street, S9 3LX, Sheffield, United Kingdom
- 01142433000
- info@nest.co.uk
- nest.co.uk
3.7
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was sent through a fabric sample
I was sent through a fabric sample. It arrived promptly.
Excellant service
3 February 2023
Unprompted review
Reply from Nest.co.uk
Hi Phil, this is great to hear.
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest
The place to go for all modernists
The place to go for all modernists.
Great service dealing with initial sale, together with delivery challenges caused by worldwide supplier sourcing. All done remotely, for convenience.
1 February 2023
Unprompted review
Reply from Nest.co.uk
Hi Paul,
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest
Nest’s support team were very helpful…
Nest’s support team were very helpful when I mistakenly contacted them, assuming that they were Google Nest. They sent a prompt reply pointing me in the right direction.
30 January 2023
Unprompted review
Reply from Nest.co.uk
Hi Nick,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Nest did not take responsibility for sending inconsistent products
I bought two pendant lights from Nuura of the same model from Nest to have next to each other over my dining room table (expensive premium lights at total cost of ca GBP 1,800). When I receive the lights they are visibly different from each other with different bulb fittings, colour and glass. When I reached out to Nest to ask them to replace one they first blamed the supplier, then they said they could send a new one if I paid them 165 pounds for packaging (no mention of the fact that I had paid GBP 400+ to put the lights up and would likely have to pay the same amount again to take down the faulty one and replace it) - or they said I could get a voucher for 150 pounds. Given that I had spent 2,200 on a light installation that does not look good due to the fact that Nest has sent inconsistent products, I would have expected them to at least send a new light at no cost. Their customer service is very good at politeness but rather lousy at genuine service. I’m afraid I will never return as a customer to Nest and I cannot recommend anyone to buy anything from them. Hope they will change their attitude going forward.
25 January 2023
Unprompted review
Reply from Nest.co.uk
Thank you for your feedback.
We understand from your review that you are disappointed in our service, it really saddens us to hear this.
We pride ourselves on offering excellent customer service to every customer and only want the best experience for you.
We understand you are unhappy and we want you to know we are listening and will always help where possible.
I’ve spoken with our Claims Co-ordinators to review your case. There are times when a brand will make changes to the production of a product, this unfortunately is beyond our control. Whilst these changes are usually communicated to us to allow us to change our processes accordingly, this one was missed which we apologise for.
We are a small independent company, with a small team. Our warehouse team do their best to quality check all orders, however, as we were not aware of the change to production, neither were our team, therefore the difference in the internal fitting of the lamp (bulb) holder was not picked up on when checks took place.
You mentioned in this review that the colour and glass are also different between the lights, I’m not sure if you are aware, but this was not highlighted to us previously. I am very sorry to hear this, please provide images demonstrating this to our customer care team via info@nest.co.uk.
Any wrong goods should not be installed as per our terms, we ask that they are returned to us in their original condition and packaging and a replacement or refund will be provided. The installation of the lights is an acceptance of the products, we know however you did not accept these and wanted to exchange and it is unclear from your communications why the lights were installed if the finish was not correct.
We have not refused to replace the light for you as we want to help, however, charges apply for the reasons outlined by our Claims Co-ordinator. I am sorry that you feel the help we have given has not lived up to your expectation.
We are more than happy to assist you with your preference of replacing the item, however, we do understand that due to the costs involved in un-installing the current fitting as mentioned in your review, this may not be the favoured option.
I hope that in the future you can find it in your heart to give us another chance as we would love the chance to change your mind about us.
If we do not have the opportunity to work with you again in the future, we wish you all the very best.
Kind regards,
Team Nest
I had a broken chair that I needed a…
I had a broken chair that I needed a part for and it was a brand that Nest stocked. The customer service was amazing, so helpful. They have helped me source the part I needed, been incredibly responsive and for something that is of no value to them. Thank you so much, incredible customer service.
17 January 2023
Unprompted review
Reply from Nest.co.uk
Hi,
Thank you for your feedback, this is great to hear! Our customer service team will be delighted to hear your feedback - we will be sure to pass this on to them.
Thanks again.
Team Nest
Whoops accidentally sent google nest…
Whoops accidentally sent google nest enquiry to this company I received very prompt reply with very helpful information. If their customers are dealt with so promptly and in a sympathetic way it looks good for service.
14 January 2023
Unprompted review
Reply from Nest.co.uk
Hi Pamela,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Very helpful
16 January 2023
Unprompted review
Reply from Nest.co.uk
Hi,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Really excellent customer service
Really excellent customer service. Very helpful.
3 January 2023
Unprompted review
Reply from Nest.co.uk
Hi Robin,
Thank you for your feedback, this is great to hear! We will be sure to pass this on to our customer service team.
Thanks again.
Team Nest
Whilst I can’t review any products
Whilst I can’t review any products, the customer service is second to none.
Natalie
1 January 2023
Unprompted review
Reply from Nest.co.uk
Hi Natalie,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Great customer service
Accidentally sent my Google nest thermostat enquiry to a furniture company, but received a prompt and very helpful reply directing me to the right place. Great customer service- many thanks and I’ll be sure to browse your offerings next time I’m in the market for a chair.
28 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Rob,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Very speedy reply. Constructive and helpful I am most impressed and grateful
Absolutely speedy reply and constructive help. Also polite and friendly I am very impressed Unusual to receive such good service from companies
22 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Arlene,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest
Impressive Customer Service
I had mistakenly E-mailed this company, thinking it was Nest Thermostat (Google). I received a prompt and a very helpful reply by return informing me that they were a furniture company.
With such an impressive customer service, I certainly would favour this company for quality furniture purchase.
22 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Carl,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Not that Nest
Immediate response to a technical query informing me I had contacted the namesake company of a manufacturer of cctv cameras. Thank you for your prompt redirecting of my query
19 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Anthony,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Excellent products - excellent service - what more could you want
We love the products and they are much admired. Our Eames chairs - fab colours and the clock too. I cant get over how comfortable the chairs are and the free cushions such a bonus. The help we had along the way was excellent. Ashlee and Becky responded immediately, kept us up to date with delivery times and organised for our delivery to be held securely while we had a month away.
13 June 2022
Unprompted review
Reply from Nest.co.uk
Hi Sueh,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and Becky.
Please do let us know if there’s anything else we can help with.
Team Nest
Swift and helpful Customer resonse
Swift and helpful Customer resonse. Thanks!
13 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Mike,
Thank you for taking the time to leave us a review.
If there is anything else we can help you with please let us know.
Team Nest
Fantastic company. Great experience every time.
I had an excellent customer service experience with Fatima. She was professional and helped me with an online order that I had made a mistake with. The furniture is stunning, and the prices are great, but it is the customer service that stands out for me!
8 December 2022
Unprompted review
Reply from Nest.co.uk
Hi Yasmin,
Thank you for your feedback, this is great to hear! Fatima will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest
This is the most efficient companies I…
This is the most efficient companies I have dealt with in a long time. Very helpful and friendly.
28 November 2022
Unprompted review
Reply from Nest.co.uk
Hi Brigitte,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Great customer service
Gemma always goes above and beyond to help us. Always fantastic customer service
14 November 2022
Unprompted review
Reply from Nest.co.uk
Hi Charlotte,
We really appreciate you taking the time to leave us a review - thank you!
We have passed your comments on to Gemma,
please let us know if you require any assistance in the future.
Team Nest.
Becky went above and beyond !!!
Becky went above and beyond! Super helpful !!
10 November 2022
Unprompted review
Reply from Nest.co.uk
Hi Jayne,
Thank you for your feedback, this is great to hear!
Becky will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest
Great communication
Accidentally I emailed this company thinking it was Google Nest with a complaint that my Nest thermostat had broken. Anyway, Edward got back to me by return explaining that this was not the Google Nest company and included in his email details of how I could contact Google Nest support. How good is that! Ten out of ten - thank you very much indeed.
14 November 2022
Unprompted review
Reply from Nest.co.uk
Hi Tim,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
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