Nest Pensions Reviews 15,367

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,195 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, particularly when transferring pensions. Many people found the process straightforward and appreciated being kept informed throughout. The website is often described as excellent and easy to navigate, contributing to a smooth overall experience. However, some people were dissatisfied with the customer service, mentioning issues like unfulfilled promises of callbacks and difficulties in getting clear answers from call center staff, especially regarding payment timelines. A few other people also felt that the payment process was problematic, with some experiencing delays or incorrect transactions.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of various... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Payment

People report ambiguous experiences with payment. Many customers found the transfer process simple and quick,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied


Company details

  1. #20 of 21 best companies in Pension fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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Rated 5 out of 5 stars

So Easy

Very easy to do, just provide policy number and Nest do everything else. No hassles at all, brilliant!

20 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Colin. We're happy to hear that you found the process straightforward and hassle-free. It's our goal to make things as easy as possible for our customers. Thanks, OZ

Rated 5 out of 5 stars

Tidying pension pots

I wanted to try and have all pension pots in one place. Nest made it super easy to do this. Couldn’t have been more straightforward.

5 March 2026
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Reply from Nest Pensions

Hi Angela,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Was nice and easy to transfer my pension

Was nice and easy to transfer my pension

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hello. We're happy the pension transfer process was straightforward. Thank you for sharing your positive experience with us; it means a lot. Thanks, OZ

Rated 5 out of 5 stars

Easy to ask for help from nest and…

Easy to ask for help from nest and relatively straight forward to transfere in happy with how my enquiries went and information given to me and the advice from the nest team were great in helping assist me

10 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi. We're happy to hear that you found it easy to get help and transfer your pension. It's great to know the our support team's advice and information assisted you well. Thanks for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

Transfer couldn’t have been easier

Transfer couldn’t have been easier

27 March 2026
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Reply from Nest Pensions

Hi Steve. It’s great to hear about your experience with Nest transfer process. We take pride at Nest in making things as easy as possible for our customers! Thank you for your positive feedback; we appreciate it very much. Thanks, OZ

Rated 5 out of 5 stars

The process was very easy and…

The process was very easy and straightforward. The whole
process only took 2-3 weeks before the funds were transferred into my Nest pension.

4 March 2026
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Reply from Nest Pensions

Hi Alison,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfer of pension

I asked nest to transfer my private pension with another company to my nest pension, I gave them the policy number and company and they did the rest, no issues and it was transferred into my nest pot within 3 weeks

1 April 2026
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Reply from Nest Pensions

Hi Jacqueline,

I’m pleased to hear about your transfer experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The process was very easy just had to…

The process was very easy just had to put in details of other pension I wanted to transfer into my nest account and it was completed within a week

6 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Deane,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very good

Good communication from both ends, necessary information provided
Good monitoring.

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Suliat. We're happy to hear that our communication and monitoring met your needs. We appreciate you taking the time to share your positive experience with us. Thanks, OZ

Rated 5 out of 5 stars

Easy process

Easy process, managed very quickly and no issues experienced. It was a simple process

2 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Carpenter,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Consol

Easy and very quick

9 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Steven. We appreciate your feedback and are so happy that your experience was both straightforward and prompt. Thanks, OZ

Rated 5 out of 5 stars

Recently transferred pensions from…

Recently transferred pensions from People’s Pension to Nest, it was easy. Just had to submit the information on my People’s Pension and the transfer was done within a week.

20 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Melodie,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Moved

I needed to move a smaller pension few clicks and it was done. Didn't speak to anyone no written papers all very painless

2 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Teresa. We're happy to hear that moving your pension was a very smooth experience. It's great to know our online process made it quick and easy for you. Thank you for your positive feedback. Thanks, OZ

Rated 4 out of 5 stars

Very smooth

This was very easy to do nest delt with everything it went very smoothly.The only reason I didn't give full stars is because it was a bit slow

10 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi |Georgina. We're happy the process was easy and smooth for you. We appreciate your feedback and have noted your comment regarding the process speed for review and improvement. Thanks, OZ

Rated 5 out of 5 stars

Made very straightforward online…

Made very straightforward online transferring my 2 Standard Life company pensions over into 1 pension pot with Nest

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Stuart. We're happy to hear that transferring your pensions into one pot with us online was straightforward. Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 4 out of 5 stars

Saving Fair

Saving in a fair way is good with Nest Pension.

5 May 2026
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Reply from Nest Pensions

Hello Emudiagan. Thank you for your positive feedback; we appreciate it a lot. Thanks, OZ

Rated 4 out of 5 stars

first transfer was simple and quick but…

first transfer was simple and quick but my second is becoming a little bit more complex as it’s over 30 grand and legal and general are making it as difficult as possible more help would be great

20 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Andrew. We appreciate your feedback and are glad your initial transfer was simple. We're sorry your larger transfer is taking more time. We will look into how we can offer more support. Thanks, OZ

Rated 5 out of 5 stars

Nest made it so simple to consolidate…

Nest made it so simple to consolidate all my pensions into one place and after years of putting it off, everything was sorted in just few days. I love how the online account is easy to navigate and access information.

10 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi. We're happy to hear that consolidating your pensions with us was straightforward and efficient. We're also glad you find our online account easy to navigate and access. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

was nice and simple

was nice and simple - just hope it pays off when It comes to actully retiring.

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Adrian,

We support 1 in 3 workers in the UK, including you, who’re saving for later in life. We know you’re counting on us to watch out for you.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

It was surprisingly easy to transfer my…

It was surprisingly easy to transfer my pension over.

1 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Misslew,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

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