Nest Pensions Reviews 15,372

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,195 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, particularly when transferring pensions. Many people found the process straightforward and appreciated being kept informed throughout. The website is often described as excellent and easy to navigate, contributing to a smooth overall experience. However, some people were dissatisfied with the customer service, mentioning issues like unfulfilled promises of callbacks and difficulties in getting clear answers from call center staff, especially regarding payment timelines. A few other people also felt that the payment process was problematic, with some experiencing delays or incorrect transactions.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of various... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Payment

People report ambiguous experiences with payment. Many customers found the transfer process simple and quick,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied


Company details

  1. #20 of 21 best companies in Pension fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Saving Fair

Saving in a fair way is good with Nest Pension.

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hello Emudiagan. Thank you for your positive feedback; we appreciate it a lot. Thanks, OZ

Rated 4 out of 5 stars

first transfer was simple and quick but…

first transfer was simple and quick but my second is becoming a little bit more complex as it’s over 30 grand and legal and general are making it as difficult as possible more help would be great

20 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Andrew. We appreciate your feedback and are glad your initial transfer was simple. We're sorry your larger transfer is taking more time. We will look into how we can offer more support. Thanks, OZ

Rated 5 out of 5 stars

Nest made it so simple to consolidate…

Nest made it so simple to consolidate all my pensions into one place and after years of putting it off, everything was sorted in just few days. I love how the online account is easy to navigate and access information.

10 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi. We're happy to hear that consolidating your pensions with us was straightforward and efficient. We're also glad you find our online account easy to navigate and access. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

was nice and simple

was nice and simple - just hope it pays off when It comes to actully retiring.

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Adrian,

We support 1 in 3 workers in the UK, including you, who’re saving for later in life. We know you’re counting on us to watch out for you.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

It was surprisingly easy to transfer my…

It was surprisingly easy to transfer my pension over.

1 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Misslew,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 3 out of 5 stars

Couldn't complete it without a wet…

Couldn't complete it without a wet signiture so needed to be posted back delaying the transfer but everything else was good.

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gareth. We appreciate your feedback and are sorry the signature requirement delayed your transfer. We try to make transferring pensions as simple as possible. That said, we can’t skip any checks that are required under the anti-scam regulations that came into force in 2021. We'll review the process to see how we can improve. Thanks, OZ

Rated 5 out of 5 stars

Very easy and quick

Very easy and quick

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Really easy transfer

Really easy transfer, kept informed throughout, highly recommended

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Michelle,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transferring my other pension with Nest…

Transferring my other pension with Nest was hassle free and easy,even i managed to do it,when its normally my husband who does these things for me.

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nicola,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Everything was very good

Everything was very good , transaction was quickly, good job

18 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Milan. We are pleased that you had a good experience and that the transaction was quick. We appreciate your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

Great service

Great service

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Tomczynski,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

What a very easy process to transfer…

What a very easy process to transfer pensions into one pot. Definitely recommended

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Helen,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers. We also appreciate the recommendation.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Super easy :)

Super easy to transfer and combine all my pensions! Literally just had to put in the account number and business name and NEST did the rest!

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Reth,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

UNFIT FOR PURPOSE

I cash my whole nest pension pot in as my pension started to lose a lot money. The funds was paid in my bank account within 5 working days which i am really grateful for , however i have to disagree with the nest letter about hmrc getting in touch about contacting me about over paid tax as they never do in fact hmrc owes me thousands of pounds from the previous years and hmrc have no intension of paying up. Nest pension can do the descent thing by paying the correct amount of tax. My p45 form from nest has the right tax code so there is no excuses of getting the tax right also my p45 form says that nest was my employer this is totally unacceptable and should not be allowed

1 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Jason,

I’m sorry that we haven’t earned a better review from you.

I have asked a member of the team dedicated to this to reach out to you and provide you with clarity on your query. They will be in touch with you as soon as possible.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Rubbish service and staff not helpfully…

Rubbish service and staff not helpfully had issue understanding them each time I tried to take my pension pot out they changed the fund on me which makes you wait another 8 days also my date of birth changed after 8 years you guest it another 8 days.

6 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi There,

I wanted to reach out to apologise for the experience you had with taking your money out. We work hard to try to make things easy for our customers and this sounds like the opposite.
Thanks for your feedback, we will pass it on to the relevant team.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

More incomptetence and breaches!

More incomptetence and breaches!
Nest Pensions are a shambles and the right arm has no idea what the left arm is doing.
Although I am lodged a complaint with the Regulator, for breach of procedures, The Ombudsman for mal practice and the ICO for repeat sending sensitive information to the wronf address, they hace suspended my online login, but these idiots still send me letters to my online account, they have closed over 2 Months ago.
I bet they will respond with an appology telling me that they will communicate with right department to solve. They always do, but in order to save my time, I will already confirm that they never contact you again.

1 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Dee,

I apologise for what you’ve experienced. Please be reassured that we are investigating the issue and we will be in touch with you as soon as possible.

Thanks,
FP, The Nest Team.

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs
I have been trying to transfer my NEST pension into another since January, it would seem if you want to transfer into it is simple and straightforward, but heaven help you when you want to take it out. How difficult can it be, apparently now I have to have some money matters/safeguarding telephone appointment, which I could do without. This company must be in cahoots with the Government and try to keep your money. AVOID AVOID AVOID

3 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Ann,

I apologise for what you’ve experienced.
I’ve sent a request to you through Trustpilot, asking for more information so I can get you the help you need.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Very inefficient and slow way of working

I tried to opt out of the pension scheme through the online chat but the customer service representative said they could not help me through that channel and that I had to ring their number. I then call the provided number and, reasonably quickly, I have been put through to a customer service representative. I must say that the customer service representative on the phone was lovely, efficient and great at providing information and advice on how to proceed to opt out, yet apparently she could not do so for me and transferred me back to the automated system so I could continue the process of opting out myself. From this point, I have been on the phone for an extra 15 minutes in order to do something as simple as opting out of the pension scheme. I can’t believe that the process was so long and bureaucratic. I would have done this myself online if Nest had not failed to send me the welcoming pack they kept saying in messages I would receive.

I am not surprised anymore that someone on the reviews above wrote that they were half expecting Nest to ask them to provide a blood or stool test next, during the process of opting out.

2 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Mimi,

I'm sorry the opt-out process was lengthy and that you didn't receive your welcome pack. We'll review the online chat and automated system to improve the process. Your feedback is valuable.

Thanks,
AJ, The Nest Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look