Nest Pensions Reviews 15,372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,195 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, particularly when transferring pensions. Many people found the process straightforward and appreciated being kept informed throughout. The website is often described as excellent and easy to navigate, contributing to a smooth overall experience. However, some people were dissatisfied with the customer service, mentioning issues like unfulfilled promises of callbacks and difficulties in getting clear answers from call center staff, especially regarding payment timelines. A few other people also felt that the payment process was problematic, with some experiencing delays or incorrect transactions.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of various... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Payment

People report ambiguous experiences with payment. Many customers found the transfer process simple and quick,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied


Company details

  1. #20 of 21 best companies in Pension fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Really easy to transfer my other…

Really easy to transfer my other pensions into my nest pension pot, made it really simple and easy to do.

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Shaz,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very smooth easy transfer!

I felt the transfer of my other pension pots was very easy. A very smooth, friendly, efficient service by Nest staff.

Thank you

10 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Kyra,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfer of pension

Transfer of a pension across to Nest was very easy and done without any problems or hassles. Gave the few details that were requested and Nest did everything else that was required. Very smooth process. Highly recommended service.

3 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi John,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very simple procedure.

Very simple procedure.

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ricahrd,

Thanks for sharing your experience with us.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I absolutely love Nest Pensions

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve just transferred in from my SIPP and all went very smooth easy transaction. I’d definitely recommend without a shadow of doubt.

27 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alan.

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Could not believe how easy it was to…

Could not believe how easy it was to transfer money from another pension to my Nest pension.

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Margaret,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The process was simple and got me the…

The process was simple and got me the desired result very quickly!

3 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Scott,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as simple as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Highly recommended

I recently transferred a small pension across to Nest, I have to say they made it very easy and hassle free, they did everything that needed to be done after I provided them with the details they requested. If you are looking to consolidate your pension pots I would highly recommend using Nest.

20 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Anne,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I recently transferred 2 pensions into…

I recently transferred 2 pensions into my Nest account. It was so simple. Just gave the name of the companies my pensions were with to Nest and they done the rest. The money was added to my pot in no time.

10 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hello Sam, we're happy to hear that the transfer process with Nest was easy. We appreciate you sharing your positive experience with us.

Thanks, ZA
The Nest Team

Rated 5 out of 5 stars

Easy as pie

Gave NEST my other pension/policy details and they did the rest. Simples 😄

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hello John, we're happy to hear that the transfer process with Nest was easy. We appreciate you sharing your positive experience with us.

Thanks, ZA
The Nest Team

Rated 5 out of 5 stars

Very easy to request transfer

Very easy to request transfer and quickly executed

3 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi there,

I am pleased to know that you found the transfer easy. This is our goal.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Transfer pension from another to this

Really straight forward, had all the necessary paperwork work to transfer from an old pension to this pension. Took about a week or 2 for it all to be transferred over.
Had no troubles and nest sent a email to say that it was transfer successfully

2 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alex,

I am pleased to know that you found the transfer straight forward. This is our goal.

Thanks,
ZA, The Nest Team

Rated 1 out of 5 stars

Weak support guidance

The support advisors on the phone were not able to clarify in which tax period my one-off contribution would be recorded since I made it late and Nest takes 5 days to process the payment.

30 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi JP,

I'm sorry that our advisors could not clarify the tax period for your contribution. We'll review this internally to improve clarity.
If you’re still needing assistance, please get in touch with our customer service team and they will be able to look into this for you. They're available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very easy and quick

Very easy and quick

27 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gordon. We're happy you found Nest quick and easy. We appreciate your feedback and work to make things simple for everyone.

Thanks, ZA
The Nest Team

Rated 5 out of 5 stars

Quick and hassle free

Quick and hassle free, really impressed by it all

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gordon,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Nest is a very good service

Nest is a very good service. Very quick and fast

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Suzanna,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks
AJ, The Nest Team

Rated 5 out of 5 stars

Super easy to transfer my pension into…

Super easy to transfer my pension into Nest and nice to see it all together

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Sophie,

I am pleased to know that you found the transfer easy. This is our goal.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Nest made it very easy transfer of my…

Nest made it very easy transfer of my pension and kept me informed at all times.
Thank you

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Oneeb,

I am pleased to know that you found the transfer easy. This is our goal.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

The best company in the UK

The best company in the UK

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Leszek,

Thanks for taking the time to share your thoughts on how we’re doing. We appreciate your feedback.

Thanks,
AJ, The Nest Team

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