This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more
Company replied
Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more
Company replied
All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more
Company replied
Company details
- #20 of 21 best companies in Pension fund
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
15K reviews
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Reply from Nest Pensions
Hi Leszek,
Thanks for taking the time to share your thoughts on how we’re doing. We appreciate your feedback.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi There,
We’re pleased to hear how easy you found navigating our website. That’s our goal. 😊
Thanks,
AJ, The Nest Team
Poor communication when requesting the…
Poor communication when requesting the transfer , when an issue arose with transfers no contact was made just ignored it. I would not recommend.
1 March 2026
Reply from Nest Pensions
Hi Tour,
I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet our high standards.
If you haven’t already done so, please consider raising a complaint by logging in to your Nest account and going to the ‘Admin’ section.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Wayne,
Thanks for taking the time to share your thoughts on how we’re doing.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Donna,
Thanks for taking the time to share your thoughts on how we’re doing.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Stephen,
We regret that our service did not meet your expectations. We'll investigate and work to improve our communication.
If you’re still needing assistance, please get in touch with our customer service team and they will be able to look into this for you. They're available on 0300 020 0090, Monday to Sunday, 8am to 8pm.
Thanks,
AJ, The Nest Team
The company dealt with my pension…
The company dealt with my pension transferal very quickly and professionally
8 April 2026
Reply from Nest Pensions
Hello Rebecca, we're happy to hear that the transfer process with Nest was handled quickly and professionally. We appreciate you sharing your positive experience with us.
Thanks, ZA
The Nest Team
Really straight forward
Really straight forward, once you had the policy number you handled really quickly
27 April 2026
Reply from Nest Pensions
Hi Barry. We are very happy to hear that you found Nest easy to use. Thank you for sharing your positive experience with us.
Thanks,
ZA, The Nest Team
Transfer
Very easy to transfer from another account, I just had to give my policy number and Nest did the rest. Very satisfied.
27 April 2026
Reply from Nest Pensions
Hi Julie,
I am pleased to know that you found the transfer easy. This is our goal.
Thanks,
ZA, The Nest Team
I get all information what I nead
I get all information what I nead. Transfer is very simple.
Now decide to take part in cash.Hop will be the same simple.Thankyou.
27 April 2026
Reply from Nest Pensions
Hello Violeta, we're happy to hear that the transfer process with Nest was simple. We appreciate you sharing your positive experience with us.
Thanks, ZA
The Nest Team
Great Customer service and rapid…
Great Customer service and rapid response with clear details on how to resolve issues
23 March 2026
Reply from Nest Pensions
Hi Matthew,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi Matthew. We're happy you found Nest quick and easy. We appreciate your feedback and work to make things simple for everyone.
Thanks, ZA
The Nest Team
Formal Complaint Regarding Handling of…
Formal Complaint Regarding Handling of Beneficiary Correspondence
Dear Sir or Madam,
I am writing to express my dissatisfaction with the way your organisation handles beneficiary-related processes and correspondence.
I have noticed several concerning issues. Firstly, letters are being sent without a name on the envelope, which makes them accessible to anyone and compromises confidentiality. This is not acceptable, as it puts sensitive information at risk.
Additionally, the process for beneficiaries is unclear and poorly managed. When beneficiaries are not of English nationality, the instructions provided are not explicit, which makes it difficult to understand what is required. The communication lacks clarity, particularly in how information should be organised and submitted.
Furthermore, letters are often sent stating that forms are incomplete, but without clearly indicating what information is missing or where the issue lies. This creates confusion, delays the process, and leads to unnecessary frustration for those involved.
Overall, I find this way of working ineffective and misleading. It complicates what should be a straightforward process and causes avoidable stress.
In summary, I regret engaging with your service due to these ongoing issues.
I hope you will take this feedback seriously and improve your procedures to ensure better clarity, confidentiality, and support for your clients.
Yours faithfully,
Emília Brandão
27 April 2026
Reply from Nest Pensions
Hi Helena,
We have received the complaint on behalf of Emilia Brandao.
We are sorry about your experience. The complaint has been escalated to the relevant team and they will be in touch as soon as possible.
Thanks,
AJ, The Nest Team
So easy and stress-free
So easy and stress-free, kept updated at all stages and transfer completed very quickly !!
Great service
19 February 2026
Reply from Nest Pensions
Hi Mandy,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks, ZA
The Nest Team
Reply from Nest Pensions
Hi Sharon. We're happy you found everything with Nest good. We appreciate your feedback.
Thanks, ZA
The Nest Team
Reply from Nest Pensions
Hi there. We're happy you found Nest easy to use. We appreciate your feedback and work to make things simple for everyone.
Thanks, ZA
The Nest Team
Very simple
All I needed to do was give them the policy number and value of the pension and they did all of the rest I then had an email to confirm it had been done so simple
27 April 2026
Reply from Nest Pensions
Hello Deborah, we're happy to hear that the transfer process with Nest was simple. We appreciate you sharing your positive experience with us.
Thanks, ZA
The Nest Team
Failure to pay out pension money
Shocking service for a Government Pension scheme, failed to pay out requested funds, communication is terrible promised call backs never made have had to chase constantly. Told a glitch in the system but still not told when I will get my money, no apology, no time frame and no money. They don’t care. Wife also didn’t get her money, she’s also battling to get her money. In desperation have now written to TPR, FO, local MP and NEST CEO. Avoid this company
5 April 2026
Unprompted review
Reply from Nest Pensions
Hi Duncan,
I apologise for what you’ve experienced.
I’ve escalated this to the relevant team and they will be in touch with you as soon as possible to provide you with relevant updates.
Thanks,
AJ, The Nest Team
Quick response but only one of 2…
Quick response but only one of 2 queries was answered.
21 April 2026
Reply from Nest Pensions
Hi Mrs Anne Duncan,
Thanks for taking the time to share your thoughts on how we’re doing. We're sorry not all of the questions were answered. Please contact us to get the answer for your second question.
Thanks,
ZA, The Nest Team
Reply from Nest Pensions
Hi there,
Thanks for leaving a review.
You can get more information from the Nest website:
https://www.nestpensions.org.uk/schemeweb/nest.html
Thanks,
ZA, The Nest Team
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