Commonwealth Bank of Australia Reviews 310

I applied for a credit card from CommBank. I travel a lot and the card they were promoting provides Qantas frequent flyer points which would have been handy.

After applying, I was barraged by a series of unreasonable requests and though the statement and tax office summaries were more than enough, they kept asking for more, as if they don’t want to do business. I eventually got fed up and withdraw my application.

The other thing, they have a very fractured communication. For example, you send them 3 documents, they look at only one. Or they ask for a response but they don’t read it. And when you eventually call them, they can’t see all previous communications.

Overall ok .

Customer service is horrible.

App is ok but they really need to work harder.

Wish for a better days.

I have made an international money transfer through ComBank app and been waiting for 11 business days since then, but the funds are not in the recipients account. Any questions in regards to providing any formal confirmation of my SWIFT transfer were welcomed with a $25 fee for an investigation or tracing the imt transfer.
Meanwhile, all the banks in the world, connected to the SWIFT system, are using easy tools for accessing the information about the progress of any trans border money transfer as they are given everything they need by SWIFT FOR FREE!

Sonce 22.11.2020 it’s mandatory for all the banks to send the universal confirmations over MT-103 messages. They also are given the Basic tracker and access to the SWIFT gpi tracker. These tools enable any bank in the world to see where an imt is at any point of the transfer process.

However, Commonwealth Bank of Australia decided they can sell the information they got automatically and free of charge for ridiculous $25 per one investigation! They also refused to provide an imt confirmation in the form of MT-103 message, which they got for every of my transfers since they processed them.
On top of that, any imt related queries are handled only over the hotline number 132221 with waiting times over half an hour every time I called.
And this is happening in the 21st century when people can access all this information by clicking one button in their internet/mobile banking.

Worst bank todate haven’t been able to access my money for over a month now

UnAuthorised Transactions Complaint Reference = CF11703741C Filed On Friday 25 February 2022

I Am Sui Generis Living Breathing Sovereign Human With Soul And Conscience
I Am Not Legal Fiction Corporate Straw-Man ( Avatar ) Titled Mr Irfan Ali Ibrahimi

I Sui Generis Living Breathing Sovereign Human With Soul And Conscience Need

Legal Fiction Duns & BradStreet Registered For Profit Corporation ( Common Wealth Bank ) To Compensate Me $300000 For

( 1 ) Violating My Eternal Human Rights
( 2 ) Allowing Theft Of My Money Without My Consent Against My Will
( 3 ) Violating Your Own Secrecy & Privacy Obligations And Policy Allowing UnAuthorised Access To My Private Bank Account
( 4 ) Causing Me Deliberate Sinister Harm
( 5 ) Trespassing My Eternal Sovereignty
( 6 ) Colluding In Fraud And Theft Committed Against Me
( 7 ) Getting Involved In My Life Based On Invalid Fraudulent Claims Made Against Me

You Legal Fiction Duns & BradStreet Registered For profit Corporation ( Common Wealth Bank ) Keep Crying Secrecy & Privacy Policy Not Allowing One Family Member To Access Another Family Member's Bank Account

So WHO The Hell Are You To Allow UnAuthorised Access To My Private Bank Account

I Sui Generis Living Breathing Sovereign Human With Soul And Conscience Need You Legal Fiction Duns & BradStreet Registered For Profit Corporation ( Common Wealth Bank ) To Prove

WHY And HOW Do You Legal Fiction Duns & BradStreet Registered For Profit Corporation ( Common Wealth Bank ) Have Any Right Any Jurisdiction Over Me

OR

Refund The Money That You Have Stolen From My Private Bank Account Immediately And Compensate Me $300000 For Colluding And Committing Fraud And Theft Against Me

Take Anything Away From Me Against My Free Will Without My Consent That Is Theft In Any Dictionary Does Not Matter Who You Think You Are

Put Your Hands On Me Against My Free Will Without My Consent That Is Sexual Assault In Any Dictionary Does Not Matter Who You Think You Are

I Will Report And Share This Fraud And Theft That You Legal Fiction Duns & BradStreet Registered For Profit Corporation ( Common Wealth Bank ) Is Involved In To As Many Of My Fellow Humans Possible And We Will See How Much Longer Your Fraud And Theft Stay Hidden

Irfan

How after being fined $700m fine for anti-money laundering, terror financing law breaches and $7 million penalty after the Court had previously declared that CBA made false or misleading representations and engaged in misleading and deceptive conduct does the commonwealth bank expect to trust us with its ad about financial abuse? This bank is so fake and money orientated how could anyone take this as more than a publicity stunt! Shame on you!

I was with commonwealth bank for almost 7 years . Even after I left Australia , the customer service was outstanding . Cheers guys !

Have so far been unable to speak to a human to discuss a transaction issue — have tried two days in a row, hanging up after an hour on hold each time.

I would just like to thank my bank for them getting my money back for me, when I got scammed, there is not enough words to thank you all ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I want to give 0 star
People don’t care where is your office
If we need to talk we have to wait for 2 hours
I try to put the twice from my commonwealth account to my another bank Sa account
Payment didn’t went through
It’s not even first time
I have done this many times
I need to pay to my workers
Beacause of this bank I have to suffer a a lot
I’m going to close my accounts from commonwealth

I sat in The Narre Warren branch for 45 minutes waiting to open an account but to no avail. You need to employ more staff to allow for your potential customers to have a slicker service. We pay for a service that we are not receiving....I am already a customer, but.

Avoid them at all costs.

We're overseas trying to access NetBank and send money to our son. They have frozen my wife's account 3 times.

It takes hours to get through and then they hand-up on you. Currenlty today we have been on the phone for 3+ hours.

When you do get through, they ask for information that is only available in Netbank. That's the problem, we cant access Netbank and you have frozen our accounts.

Avoid Commowealth Bank at all costs!

i called and spoke to net bank and was put through straight away .Great. while i was put on hold for 18 mins and then the call drops off .I then called and put on hold for 46minutes !!! then got through and after providing the same information said she couldnt identify me after providing the previous identifying information on the previous call .Its just ridiculous.how do you run a bank when you waste an hour of customers time on the phone .All i was doing was trying withdrawing money from my own account !
and one customer officer could identify me and another couldnt .
My ref CF11568136C

I have been a CommonWealth Bank client since early 2015. For the last 6 years I have been mainly living abroad and not spending anything from my account. For many years they have been charging $4 monthly fees so there is hardly any money left on my account. They didn't send me a new card until I called them. They promised to deliver my card in 2 weeks... it came in almost 3 weeks. During this time, it was not even possible to spend money from my common wealth account, because they don't issue virtual cards. Hello? Its 21rst century? Revolut and Up in Australia, Vivid Money in EU, Tinkoff Bank in Russia ALL issue virtual cards immediately. So.. I ended up opening an Up account, my card ironically arrived faster than commbank and I could spend money from day 1 with a Apple Pay card. CommBank is just a dinosaur stuck in time. Now I would like to close my account, waited for an hour on the phone, and no one even picked up! They closed many branches, and now you also need to stand in huge lines to get any help. This is my last old fashioned bank, I have long switched to Wise for international payments, Vivid Money for Europe and Up in Australia. You guys won't survive long by earning money solely from client fees. This revenue stream will vanish soon, and so will old fashioned, not lean structures that waste client's time and make their life difficult

A more accurate rating would be 0.4 stars, when you consider 84% of people are being forced to give atleast 1 star and not 0.

I've been a customer for 20 years, the last 2-3 years i have witnessed CBA go from exceptional, courteous and efficient to embarrassing, thuggish, unaccountable and outright incompetent.

I recorded the golden goose today.
At 4:30am at the crack of dawn a bank manager from the merchants department called me up to threaten and (attempt to)intimidate me.
I let them know in very colourful language how cute I thought their illegal loan shark tactics were while laughing my ass off, knowing my auto call record app was collecting the entire thing.

They are also just lying out of convenience half the time, not the biggest lies by rather than explain the actual situation they find it easier to lie about it to you with any and all explanations. This will often cause a huge mess down the line if you need to explain their own lie back to them, as they will refuse to admit they ever lied.
They will never admit fault.
They will apologies for your own perception of their service rather than apologise for and/or resolve their staffs mistakes.

Security is solid above everything else. While other banks identify you using only your basic details like bday, full name and address, Commonwealth bank takes the extra step of sending you a verification message to the app installed on the phone to make sure you are the one calling them or to make sure they are calling you and not some Joe Shmoe.

Don't really understand why people are complaining about the wait times and the fees, but all I can tell you from experience is that Commbank really cares about its customers.

I have been with a few banks over the last 5 years and can tell you that while the wait times are to be expected, Commbank's wait times are nowhere near what others are suggesting. You may need to call in the weekend to reduce your wait times.

Commbank saw the writing on the wall and knows that the future is digital. All those complaining about the disputes process and the fees need to take personal responsibility in safeguarding their accounts. Every other bank has a similar expectation of their customers. Don't single them out.

The cardless cash system is horrible you can't only give me my cash code, tell me there's a PIN too when there's NO PIN

Commonwealth Bank brags about 'all our service centres are located in Australia'. Well if this is 'service' please employ Indian and Phillipino overseas staff to man the telephones. Nearly two hours waiting....waiting...still waiting...

What a disgraceful Bank I've been on hold for 54 minutes waiting for a customer service agent to help me with a fraudulent PayPal... They keep telling me how they appreciate my patience and that they are experiencing an precedented volume of calls.... That is complete rubbish as for the last two years every time I try and call them the same deal sometimes 2- 3 hours of waiting as soon as I am back from overseas (as I don't want to change my accounts before then) I will be closing down my account and opening it with NAB who manage to answer within five minutes