NetFlorist Reviews 

4,504
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,035 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the promptness of deliveries, often exceeding expectations. Many appreciate the personalized gifts and the beautiful presentation of products, which makes gift-giving simple and impactful. Reviewers also frequently mention the high quality of the flowers and other items, noting their freshness and appealing appearance. However, some people mentioned issues with delivery times, with gifts arriving late or not on the scheduled day, which sometimes ruined the surprise. There were also instances where the product received did not match the description, such as incorrect personalization or missing advertised items. A few other people also felt that communication regarding delivery status was sometimes lacking, leading to uncertainty and frustration.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising timely and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with the quality... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, citing easy... See more

Service

Customers consistently note positive experiences with service, often describing it as great, fast,... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the products received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Twelve yellow roses did more than arrive beautifully. They lit up Pebbles’ day, softened her heart and reminded her that, to me, she is still brand new every day. NetFlorist did not simply deliver flo... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,504)

2,012 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an exceptional experience with Kwali's assistance

I had an exceptional experience with Netflorist, thanks to the outstanding assistance I received from Kwali.

Given that it was a public holiday and I needed a birthday gift delivered the very next day, I was concerned about timing. I called in the hope that someone might be available, and not only was my call answered, but KWali went above and beyond to assist me. Despite a poor connection, she kindly called me back and patiently helped me select the perfect gift.

She even took the time to help me find matching slippers to go with a dressing gown we had chosen, and then completed the entire order telephonically for me. Thanks to her efficiency and care, the gift was delivered on time the next afternoon — and most importantly, it was absolutely loved!

This level of service, especially on a public holiday, is truly rare. Thank you, Kwali, for making what could have been a stressful situation so seamless and enjoyable. <3

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Love will find a way

I was able to honour a special cross border friendship🇧🇼🇿🇦 with a lovely flower gift at an affordable price . My friend and I dont meet often but this gift has formed a core memory for the both of us. Thanks making the experience effortless and impeccable
Gaone , Botswana 🇧🇼

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I had such an amazing experience with…

I had such an amazing experience with NetFlorist. The gift I ordered for my girlfriend was absolutely beautiful and arrived exactly as expected. The presentation was stunning, fresh, and clearly prepared with care and attention to detail.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I live abroad and have used NetFlorist…

I live abroad and have used NetFlorist on multiple occasions to send gifts such as flowers and hampers to both friends and family who have always loved them! The presentation has always been beautiful and I love that you can write on a card for no extra charge.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Well done

Received my order for the first time without issues or delays. Well done guys

2 May 2026
Unprompted review
Rated 3 out of 5 stars

bad service

I received a note at about 13;00 that the gift was out for delivery but it was only delivered at 18.33!!! It was probably wilted and melted by then - useless service - utterly irritating

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Happiness

This gift brought such happiness to an 80 year old lady, the tears in her eyes was touching and said it all.
Thank you Netflorist for making it possible for me to be part of her special day!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Always exquisite.

Always exquisite.
If orders can be delivered abit more earlier improving logistics.
Days are more brightened when one receives gifts earlier to set the mood 🥰🫶💛

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Netflorist service has detoriorated so…

Netflorist service has detoriorated so badly. They no longer send the "birdie" message in order to alert the receiver that they have a parcel on the way. Deliveries are done at night without any prior notification to the receiver. Finally when the packing arrived, two days after the order was place, the roses were old. Very dissappointing for the price we pay.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic service

I ordered a gift for my mums birthday, the delivery status said 24th, but nothing arrived. There was no communication or feedback. This is extremely unprofessional. Will never use netflorist again!!

24 April 2026
Unprompted review

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