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See what reviewers are saying

Rated 5 out of 5 stars

Part was a direct replacement for a Bosch machine and it fitted perfectly. Quality was good and would definitely buy again with quick delivery too.

Rated 1 out of 5 stars

Very poor communication, customer service non existent, they don’t reply to emails when problems arise, very long delivery time . I opened dispute case through PayPal and only then they replied. Wait... See more

Rated 1 out of 5 stars

Ordered 2 parts for my Smeg Fridge Freezer on 3rd January. ONE part arrived on 13th January. Have been trying for nearly 3 days to get a response to both Web chat query and 3 emails. Not even an ackno... See more

Rated 5 out of 5 stars

Great price on all products (inflatable pool& water slide) arrived in two weeks. It did take 3-4 days to get a generic confirmation email that the goods were dispatched. I did email the company before... See more

3.4

Average

TrustScore 3.5 out of 5

91 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Very poor communication

Very poor communication, customer service non existent, they don’t reply to emails when problems arise, very long delivery time . I opened dispute case through PayPal and only then they replied. Waiting to get my money back. Overall bad experience.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Recommend, would use again

Made navigating the thousands of different options for dishwasher trays/baskets quite straightforward - hint: know your precise model number!
Delivery took about 10 days.
Although the assembly instructions were minimal, the items slotted right in hint: take note of how the previous items were fitted before removal and installation of the new ones!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast and well packaged

The company is honest when it says if it has the part in stock or not. My part was in stock and was dispatched the next day. Also, the part I ordered was a fragile glass door and was packed perfectly in air filled plastic.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I am hugely disappointed with my experience with NETTOPARTS. My item arrived damaged. I requested a refund and received no reply to my emails. The issue is still not resolved and I have found their customer service to be terrible. I would strongly advise against ordering from NETTOPARTS.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

worked perfectly

worked perfectly, the compatibility details in the product description were great, and the reason I purchased from here as opposed to other sites.

8 August 2025
Unprompted review

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