Just like other reviewers, if I could give a zero star, I would! They cover almost nothing and gladly steal your money each month. I called to cancel when I saw they charged me for another month (4... See more
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First Off...I would give netWell zero stars if it were possible. Secondly if you are thinking about using netWell DON'T....use the health insurance marketplace even if it seems expensive...it's not c... See more
Netwell has helped me navigate some challenging health issues the last couple years. Yes, we have to be mindful if a pre-auth is necessary or have the documentation to support why we went to the ER an... See more
Company replied
My initial impressions of Netwell have been excellent. Our contact, Kathy, has been incredibly thorough, professional and kind. It's been the complete opposite experience of what we had with our pre... See more
Company replied
Company details
Written by the company
netWell is a Health Care Sharing Ministry (HCSM) that treats its members like family. Our members share a common set of religious and ethical beliefs, contributing to and supporting each other’s eligible medical needs based on these values. We welcome anyone who aligns with our Statement of Religious and Ethical Beliefs to join our community.
Contact info
United States
- netwell.com
2.3
Poor
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Not an easy plan to understand
Update: Netwell called me and the nice gal helped me with all my questions. I appreciate she did this but boy it shouldn’t take leaving a review to get the answers.
Not an easy plan to understand. Hard to find answers to benefits. Pharmacy just left us hanging and no responses to phone calls. Was never contacted to why the pharmacy closed or what to do next.
20 November 2024
Reply from netWell
Thank you for sharing your feedback, Sheryl. I’m truly sorry to hear that your experience didn’t meet your expectations. Upon reviewing our records, I see that you spoke with a representative regarding the pharmacy issue. She explained that we were in the process of transitioning to a new pharmacy vendor and advised submitting your prescription expenses for reimbursement in the interim.
Additionally, it appears an email was sent to you outlining our new prescription program and the steps to access its features. To ensure everything is clear and to address any further concerns, a team member will reach out to guide you through accessing the new program and assist with any additional questions.
We greatly value your feedback and are here to help. Please don’t hesitate to let us know if there’s anything else we can do to assist you.
This review is for Kathy!
This review is for Kathy, I can’t thank Kathy enough for always being there when my family and I needed assistance. Whether it was a small task or something more urgent, Kathy has consistently been a reliable, kind, and supportive presence. Her dedication to helping others is truly remarkable, and she has made such a positive difference in our lives. Her willingness to go above and beyond never goes unnoticed, and we are deeply grateful for everything she’s done for us. Kathy’s kindness, professionalism, and genuine care make her someone we trust and rely on without hesitation. Highly recommend!
30 December 2024
Unprompted review
Reply from netWell
Thank you for your kind words! We're thrilled to hear about your wonderful experience with our representative. Providing the best member experience is always our top priority, and feedback like yours motivates us to continue striving for excellence. If you have any questions or concerns, please don’t hesitate to reach out to us at 866-638-9355.
No one returns calls
No one returns calls
Your reply.was not accurate. I left 2 messages on the Pharmacy line after the date I was told the conversion would be complete. Also after I was told to pay for my meds and submit for reimbursement. I gave up trying to get a response and chose instead to enjoy my holiday and deal with it after. I received a call today from someone who only wanted to tell me that the pharmacy conversion was complete and an email would be sent to me. Every time I tried to speak she over talked me and repeated the same thing. I invite you to listen to the recording of in face you record the calls. I got frustrated and hung up. She called back. This time I chose not to allow her to speak and explained to her how to de-escalate a call ....that means shut your mouth and listen.....but you couldn't shut your mouth all you wanted to do was shove what you had to say down my throat and be done with the call....yes my exact words...I encourage you to listen to that call as well. Not normally how I handle myself ot these types of situations but I'm frustrated as hell. Can't have my Dr. Send meds because I have no idea who to tell him to send them to! Here i sit......still no email with these supposed instructions/information and new RX card.
30 December 2024
Reply from netWell
Thank you for your feedback, Kathy! Based on our records, we have three calls logged with you from November. After reviewing those calls, it appears that no follow-up was requested, and all concerns were addressed at the time. However, I will have a team member reach out to see how we can assist you further. Please note that we are closed today for the holiday but will be in touch as soon as business hours resume.
Updated Response:
Thank you for bringing this to our attention. We appreciate your feedback and apologize for any confusion or inconvenience caused.
To clarify, the pharmacy operates as a separate vendor with its own phone line, distinct from NetWell. I have reached out to Revive to address the issue and ensure it doesn’t happen again.
I’m sorry to hear you were dissatisfied with our representative. To improve, I’ve reviewed the call recordings and will use them for coaching purposes.
Regarding the pharmacy email, our records show it was sent to the email address we have on file at 10:04 AM today. If you did not receive it, a supervisor will reach out shortly to help you access the pharmacy information and address any additional concerns you may have.
Thank you again for your feedback. We value the opportunity to improve and provide better service.
So far I haven't been able to use any…
So far I haven't been able to use any of the benefits. Providers can't find my number in your system
30 December 2024
Reply from netWell
Thank you for your feedback, Sherri! I’m sorry to hear about the issues you’re experiencing with your providers. One of our team members has already reached out to assist you and left a voicemail. Please feel free to call us at your earliest convenience at 866-638-9655.
I have not had to use my insurance yet…
I have not had to use my insurance yet but the representative that helped me decide on which plan was right for me was very helpful, informative and friendly.
30 December 2024
Reply from netWell
Thank you so much for your positive feedback! We appreciate the kind words and are here to ensure you have the best member experience. Please feel free to reach out to us with any questions or concerns at 866-638-9655.
Issues from the start
When I signed up for my program, I was told I had my 3 surgeons on the list of participating doctors. I’m having a problem with doctors filing the paperwork for me. Pharmacy issues all the time. Cannot find the account information. Had to buy on my own and submit form for reimbursement
30 December 2024
Reply from netWell
Thank you so much, Jorge, for sharing your feedback. According to our records, you spoke with a team member today regarding your pharmacy concerns. During the conversation, updated information about the new prescription program available to you was provided.
We understand there was a transition period last month as we moved from one pharmacy program to another, during which members were asked to submit their prescriptions for reimbursement.
Regarding your concerns about your providers, it appears that this was not mentioned when you were asked if you had any additional questions. However, we are committed to helping resolve any issues you may have. I will ensure that a team member reaches out to you to address these concerns.
We greatly value your feedback and appreciate you bringing these matters to our attention. Thank you again.
Stay away....theives
I usually don't leave reviews for poor service, but newtwll is over the top horrible and I would like to spread the word. I signed up with them on 11/5/24, and was told to expect my medical card in 5-7 business days. So i waited, no card, called and they said so sorry we'll send out....two weeks later no card...call agian they apologize and say they will send another...two more weeks I call back and they can't find me in their system, and I don't have insurance with them, but they took my money....complete scam, better not to have insurance they deal with these jokers.
29 December 2024
Unprompted review
Reply from netWell
Thank you for your feedback, Adam. Our records indicate that you signed up through an agency, not directly with netWell. The agency handles your membership cards and payments.
We can contact the agency on your behalf to ensure you get the support you need or confirm if your membership has been canceled. While your concerns are with the agency, a team member from netWell will reach out to assist further. We appreciate your patience and understanding.
Everything during the enrollment…
Everything during the enrollment happened as described.
23 December 2024
Reply from netWell
Thank you for sharing your positive feedback! I am happy to hear that your enrollment process was up to your expectations. Please reach out to us at 866-638-9355 if you have any questions or concerns.
Reply from netWell
Thank you for your kind words, Penny! I'm thrilled to hear that you're enjoying your program, and the telemedicine features we provide. Please don't hesitate to reach out if you ever need any assistance in the future.
I am a new member
I am a new member. My card has been charged for the entire year, and still nothing received as far as reading documents or cards. The email indicated that it would be sent out 5-10 business days. Nothing yet! I tried getting into the portal, incorrect everything! Spoke to two members, nothing! Told a supervisor will call, nothing yet! Yet they’ve been paid. If I do not receive anything to go on within the next few days, I’m going to have my card company investigate what’s going on. A big disappointment to me.
19 December 2024
Unprompted review
Reply from netWell
Thank you for your feedback! It appears that you signed up through an agency rather than directly with netWell. I sincerely apologize for the experience you’ve had with your agency. Your refund will need to be processed through them. I will contact the agency on your behalf to convey your request for cancellation and a refund. Please let us know if there’s anything else netWell can assist you with.
STAY AWAY. LIARS!
They don't disclose that you need to wait for 90 days in order to visit your doctors when you enroll to their health insurance.
Also, my son had severe pain in his leg, I called in advance and told them that his doctor would like him to go to an urgent care and do XRAY and blood tests.
Then I got $1150 medical bills that they do not want to pay, just lies and not being honest.
12 August 2024
Unprompted review
Reply from netWell
Thank you for your feedback, Keren. I sincerely apologize that your experience with netWell did not meet your expectations. Regarding your concern about not being informed of the 90-day waiting period during sign-up, our records indicate that we had a welcome call with you in August 2024, during which we reviewed all program details, including the 90-day waiting period and the distinction between our program and traditional health insurance.
As for your son’s share request, a team member is currently reviewing it and will be in touch with you shortly to discuss the details. We truly appreciate you bringing these concerns to our attention.
They lied when we got the policy we…
They lied when we got the policy we want our money back and we want the insurance cancelled. Don't understand why people lie.JoseJuan Hernandez
12 December 2024
Unprompted review
Reply from netWell
Thank you for your feedback! It appears that you signed up through an agency rather than directly with netWell. I sincerely apologize for the experience you’ve had with your agency. Your refund will need to be processed through them. I will contact the agency on your behalf to convey your request for cancellation and a refund. Please let us know if there’s anything else netWell can assist you with.
Worst company ever
Worst company ever . Gotta go to hell and back just to get my refund . They are horrible with incompetent agents . That all suck . Go somewhere else !
11 December 2024
Unprompted review
Reply from netWell
Thank you for your feedback, Mike. I don’t show you as a member of netWell, but I’d still love to assist you further. Please feel free to reach out to our Member Experience team at your earliest convenience by calling 866-638-9355.
when taking out this policy( whatever…
when taking out this policy( whatever you call it) I was told that preventive care was covered, like mammograms etc. Not so. I may as well pay for the insurance. I'm only saving money so long as I don't have something major and then its a hassle. All you get when trying to find out info is THIS IS NOT INSURANCE.I guess a quick guide booklet on how to claim or how to go about using your services maybe helpful.
21 November 2024
Reply from netWell
Thank you for your feedback! Upon reviewing your membership, I see that we approved 3 out of your 6 share requests. Two of the denied requests were duplicates, while the third (Preventative Care) was denied due to the Timely Filing Limit. Regarding a guidebook to explain how our program works, you have access to one in your member portal. Please let me know if this information was helpful or if you have any further concerns. Your feedback is greatly appreciated!
My credit card was changed by the bank…
My credit card was changed by the bank but they didn’t update it with you all. I got calls from Netwell ( per customer rep’s report) which were not listed as Netwell in the caller ID so I assumed they were spam and didn’t answer. It wasn’t until 3-4 months later that someone left an voicemail alerting me that my account was in arrears. I will be sure to call immediately if my card changes again but recommend that your team members leave a message when calling and not call without leaving one. Thanks.
20 November 2024
Reply from netWell
Thank you for your feedback, Todd! I’ve reviewed your membership and can confirm that your payments are up to date. I sincerely apologize for the lack of communication on our end and will make sure to address this with our Member Experience team. I appreciate your feedback and your review!
Netwell has been such a HUGE blessing…
Netwell has been such a HUGE blessing for us. It has allowed us to have an affordable monthly payment to help us with our health care without breaking the bank. It's been huge for my husband, me, and our kiddos. Especially when we had our baby! The only thing I wish they helped cover was my visit to the ER for my Postpartum Depression visit. They don't cover anything with behavioral health, so that's a large bill we have to take care of. But they've been such a great help otherwise!!
EDIT: Thank you Netwell!! Your reply with information on Goodbill was fantastic to hear! They got in touch with us quicky. We truly appreciate how much you guys care and are so willing to help!!
25 November 2024
Reply from netWell
Thank you so much for your kind feedback, Haley! We're thrilled to hear that you've had a great experience with us. Regarding the ER visit we couldn't assist with due to our guidelines, we do have another option for you. I can connect you with our partner, Goodbill, who specializes in negotiating hospital bills on your behalf. They can help secure significant discounts or even have the charges completely written off. A team member will be in touch with you shortly to discuss the process further. We truly value your input and appreciate the time you took to leave us a review!
I only had to submit one sharing…
I only had to submit one sharing request for XRays this year and it has been a really long time to get reimbursed. Services performed in July and I am still waiting for the funds.
21 November 2024
Reply from netWell
Thank you for your feedback! Regarding the July service date, we received the share request in September and required additional information to proceed. That information was provided on November 6, 2024, and we have since sent it for processing. I sincerely apologize for the delay and will ensure this does not happen again in the future. If you have any further questions or concerns, please don’t hesitate to reach out to us at 866-638-9355.
Netwell is great for my family of 4
Netwell is great for my family of 4. They save us a lot of money compared to traditional health insurance and the customer service is excellent whenever we have questions. The pharmacy aspect is pretty broad in respect to generic medications offered and easy because they mail your prescriptions to you usually in 90 day supplies.
21 November 2024
Reply from netWell
Thank you for your kind words, Joel! We're thrilled to hear that you've had such a positive experience with our programs and the pharmacy. Your feedback means a lot to us. Please don't hesitate to reach out if there's anything we can assist you with!
Had a doctor look at my shoulder at…
Had a doctor look at my shoulder at couple of years ago. Doctor recommended physical therapy and a steroid shot and if the problem persists to go back to the doctor. I went to PT and had my steroid shot. Shortly after this I was forced to change insurance, I chose netwell which none of my doctors at the time accepted. When I went to the new doctor for my shoulder as directed by my previous physician my visits were denied. To be honest this is the most trouble I have ever had with my health care. I'm afraid to go to the doctor since I don't know what they will cover and what they won't.
21 November 2024
Reply from netWell
Thank you for your feedback. After reviewing your membership, I noticed two denied preauthorization requests. One was due to the need for additional information, while the other was related to a pre-existing condition. According to our guidelines, there is a 2-year waiting period for pre-existing conditions, which you have now completed. I recommend having your provider resubmit these requests if possible. If you have any questions or need further assistance, please don’t hesitate to contact us at 866-638-9355.
Customer Service
21 November 2024
Reply from netWell
Thank you so much for your positive review! I appreciate you taking the time to share your feedback!
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