Network Healthcare Reviews 8

TrustScore 4 out of 5

3.8

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Company details

  1. Home help service agency

Written by the company

We are one of the country’s largest regulated quality driven care at home providers with a range of services that aim to support our clients to live independently at home whatever their needs. What distinguishes us as healthcare specialists? Our people. We have a highly skilled and empathetic team of trained and vetted carers who are able to provide positive support, practical advice and care tailored to the needs of you or your loved ones. Our team of carers provides a service that is reliable, safe and flexible; respecting the privacy, dignity and individuality of those in their care. At Network Healthcare we understand that those who need our services have different needs that will change over time. We will work with you to determine and then deliver the right care at the right time. We specialise in Immediate Care for situations requiring emergency home care such as falls and accidents. Personal Care, working with our clients providing an individual service allowing you to live independently in your own home. Live in Care, is a full-time home care service that allows you, or your loved one, to stay at home in familiar and relaxed surroundings with an outstanding level of one to one support. Complex Care supporting clients with substantial and ongoing healthcare needs to live as independently as possible through maximising their potential.


Contact info

3.8

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Post hospital care

This lady, Corey, and her team went above and beyond to help my mum and partner after hospital admissions. So helpful and kind and positive in outlook. I would deffo recommend!!!!!!

9 April 2025
Unprompted review
Network Healthcare logo

Reply from Network Healthcare

Thank you for your kind recommendation, it means a lot to our team of carers and support staff that we are making a difference :)

Rated 5 out of 5 stars

Gloria Proud

Everyone at Network health care bristol have been helpful, kind and have gone out their way to make my life comfortable. I have been with Network for all most 5 years now. I would highly recommend this company to anyone who needs support

12 August 2024
Unprompted review
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Reply from Network Healthcare

Thank you for your kind words. Sorry its been such a long time since you posted your thoughts but for some reason it has just appeared... It means such a lot to us that you feel happy to recommend our carers and team :)

Rated 5 out of 5 stars

Fantastic care givers

In April 2024, I used this company for end of life care for my husband John, the care was organised at short notice and the office staff were most helpful and compassionate, the carers were second to none and arrived on time when I needed them most, it allowed John's dying wish to remain at home, it also allowed my daughter to spend time with him as a daughter rather than his carer, both office staff and carers came to his funeral too! which was a lovely gesture, cannot recommend them enough!! I have been intending to put this on but have been struggling to have the strength to do it until now

3 April 2024
Unprompted review
Network Healthcare logo

Reply from Network Healthcare

Thank you for your feedback Pamela and we are pleased to learn that you felt supported as a family by our care team during a very difficult time. Our thoughts are with you.

Rated 5 out of 5 stars

The Clevedon branch of Network…

The Clevedon branch of Network Healthcare provided exceptional care for my grandad during his final days. They were truly faultless in their service. As my family faced the difficult decision for him to remain at home during his last weeks, we couldn't have anticipated how challenging it would be.

The team showed immense compassion and care, always ensuring that every detail was attended to in order to make us feel at ease and keep Grandad comfortable. They patiently explained everything to both us and him, and they went above and beyond to reassure my grandmother, who was understandably distraught. I cannot praise the team enough. I'm writing this on behalf of myself and my grandmother, who is still coming to terms with the loss of her husband but is deeply grateful for the support we received from Network Healthcare. She continues to commend their work to everyone she meets during this difficult time.

Thank you to the entire team for your outstanding work. Please keep doing the amazing job you do! xx

5 May 2024
Unprompted review
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Reply from Network Healthcare

We are glad to have been there for your grandad. It is a real honour to provide care and we always hope that families feel supported when needed most. Thank you for your kind words.

Rated 1 out of 5 stars

Rude, incompetent, lacking any empathy

Firstly the office staff are rude and they definitely don't see the human side of all this - it's just rules and regulations to them. Secondly they are disorganised - it took them days to do a stool test as requested. Thirdly the time windows they give for emergency care are ridiculously broad - 8am-2pm and 4pm-10pm. When someone needs the toilet and has no idea when they might come it's really stressful and of course it's highly likely there will be an accident which is an issue of human dignity. They couldn't care less. Take it or leave it. I'd rather pay my own money than have my dad sit in his own faeces thanks. But they have this area of care sown up as Sirona uses them so they do what they like.

In relation to the reply below, this is the same company based in Kenn near Clevedon. Network Health. My dad lives in Failand, also North Somerset.

24 July 2024
Unprompted review
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Reply from Network Healthcare

We are sorry to hear about your experience with a care provider. We are happy to investigate and respond fully if details can be sent through as we have no record of such incidents and don’t have a relationship with Sirona. We take any complaint very seriously but on this instance it may be that this review is not one to be aimed at Network Healthcare?

Rated 1 out of 5 stars

Reading branch …

You’re wasting your time working for this organisation.
Treats clients very unfairly. Treating staff like slaves.
Dont bother applying.

9 March 2023
Unprompted review
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Reply from Network Healthcare

Michelle. We are sorry that you may have had a negative experience. We have sent you a request for additional information so that we can look more deeply into the matter. Both clients and staff are at the heart of all we do as a Care Quality Commission regulated company.

Rated 1 out of 5 stars

Sent an email (this is the only new…

Sent an email (this is the only new organisation I have contacted) and received spam ever since from multiple email addresses. Do not contact them unless you want them to pass your details on

16 December 2022
Network Healthcare logo

Reply from Network Healthcare

Scarlett. Sorry to hear that you you are having a bad experience with email spam. I'm confident that this is not as a result of emails to Network Healthcare. Can you tell me when you emailed us and the email you sent to and from so that I can investigate further. Thank you.

Rated 5 out of 5 stars

Beth Raine is my new support worker and…

Beth Raine is my new support worker and provides an extremely professional response and I loved having a walk with her! Very very professional service

21 September 2022
Unprompted review
Network Healthcare logo

Reply from Network Healthcare

Thank you David for your nice words which have been passed on to our team in the Chipping Sodbury branch. They were truly delighted to hear how you feel about Beth and the care you have been receiving :)

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