Scarlett

I am awaiting the delivery of the correct shower tray. I was sent the wrong one and the new one was meant to be delivered on Tuesday. I am still waiting for a response to my email that I sent to Plumbworld and delivery of the shower tray.

The online chat lacked in customer service or support. Left with the wrong shower tray and no resolution as it stands as everyday DHL send an email to say they can't deliver.

Went to make a purchase and noticed that a membership was automatically added into my basket. Turns out the deal they advertise widely is exclusively for members that can afford to pay £59.99 A MONTH.

Seems like a scam to me, nearly signed up to a membership without realising and advertising on the website is misleading.

Terrible customer service. Platform was fine until I asked for help with understanding why I couldn't post a listing - I do not dispute them removing listings that do not abide by the rules, vinted just wouldn't tell me which rule it did not abide by and how.

I'm unable to determine what I've done wrong. The customer service seems to be AI generated with resending the full list of rules rather than responding to my questions.

A request to cancel my wardrobe spotlight 2 hours after purchase based on awful customer service was rejected on the basis of not cancelling it due to a listing cancellation (just a clear example of vinted not reading the messages)

30/08/2023 - well over a week and vinted has told me they made an error cancelling the listing and also that they cancelled it correctly. They then ended the conversation as "resolved" ignoring my last message asking for clarification on their mixed messages. I sent their own message saying it was cancelled in error and they argued back to their own message to say it was cancelled correctly

Had a page on the website with an offer. Did not honour this offer, just said no and then removed the page from the website.

Prices are quite good.

First delivery attempt was a falling apart damaged box that I had to refuse delivery - I could not see if the order was in a retrievable state and I did not want the sopping wet delivery ruining my floorboards. They sent a replacement after not reading my first correspondence which was a little frustrating.

2nd delivery was fine. Very frustrated that the offer on the website was not one available in the UK and was not honoured. Would not recommend their customer service and the website is clearly not up to date.

Took two payments for the same service when I took out my policy after having website glitches and it turns out autorenewal is in their terms and conditions which I missed. Your renewal quote comes through in a long wordy letter which will talk about autorenewal being based on the answers you gave when opening the policy. I did not recollect selecting a separate opt in tick box for renewal so thought I must have to contact them if I wished to proceed. The emails are generic to those that have opted in or out. The website is clunky and difficult to navigate.

Their customer service maintains that I opted in my agreeing to their terms and conditions and that I could have chosen not to agree to their terms and conditions and gone elsewhere for insurance. To me that feels like pressured into autorenewal without upfront transparency. It's easy to write "your renewal is processing" in one of the first sentences of a renewal communication.

Not impressed by the service, the accessibility on the website which makes it hard to find the opt in and opt out buttons, or by the terms and conditions that you have to agree to in order to take out your policy.

I'm yet to find the terms and conditions on their website as when I asked for them I was given their homepage. It's not clear where I find them on there and I've tried looking at the documents on my policy, again I can't find them.

When I pressed about an opt in box for autorenewal being separate from their terms and conditions, they said this "because those are our terms and conditions, and to put it bluntly, unfortunately if you don't agree with our terms and conditions, then you do not have to agree to take out the policy."

In my renewal had a £20 charge listed as "discount" and they charge around £54 minimum for cancelling an auto renewal during the cooling off period. I pay annually and it concerns me that they still had my bank details a year later.

So if you're happy with that then proceed with using them.

Sent an email (this is the only new organisation I have contacted) and received spam ever since from multiple email addresses. Do not contact them unless you want them to pass your details on

It started well with bags with varied options. I then got an M&S bag as it had reasonable stars etc. Unable to collect until 9pm-10pm and in the bag were 5 items. A crossaints, a salad, a cooked chicken roll, a snackpot of 2 boiled eggs and some spinach leaves and a snack box of cooked prawns.

Obviously at 9pm I do not want to start eating prawns and boiled eggs and 4/5 items had "use by" dates and not "best before". According to the Too Good To Go website, items are not safe to eat once they have passed a Use by date and obviously none of these items could be frozen. I have contacted them and essentially it's tough luck that I ended up with items I couldn't reasonably utilise for £4 - excluding the croissant.

Too good to go seem to protect the supermarket and their own profits over their apparent "mission" to save food waste. They don't care if they're wasting petrol transporting unconsumable items from the supermarket bins to domestic bins by the looks of it.

If you're trying to come up with solutions for the cost of living crisis, this is not one.

Hard back personalised book was the perfect gift for a christening. Good quality, very happy customer