Network Security Reviews 2,715

Ryan helped me sort my issues within minutes, great customer service and lovely to deal with.

Ryan for the technical support immediately identified the root cause of the issue and fixed it within few minutes. Excellent work

I contacted them via email out of working hours. I received a prompt response the next day solving the problem.

Your support was amazing and the problem was sorted straight away great support and very helpful

FAULT
Over the phone tech service very good. However having to wait three weeks for an engineer to come out and repair a fault . Not impressed

I've just been helped by Chau to reset my app. He was so helpful to me with patience and support for an older person. I truly appreciated his kindness and Network Security is lucky to have him.
Many thanks Chau.

Shocking customer service!

Alarm stopped working over Christmas despite having been serviced in November. No engineers available until 2nd January so the only resolution given was the disable the system until then - that’s great we’ll just have alarm over Christmas!

After waiting 4 hours for an 8-2pm call, engineer arrives at 2pm and tells us keypad had been installed with the wrong screws and was too tight on the wall. Clearly a great system if it’s that temperamental….

The alarm has been unusable again since then with the keypad freezing and completely locking us out unable to put in the code. This results in the alarm going off every time and the monitoring centre calling every time, it’s incredibly frustrating as they can’t do anything to help.

I’ve been emailing their service team for a week now to try get the issue resolved and to request a refund as I am paying for a service I did not receive. They cannot (more likely will not) give me a refund only credit onto my account which given I am now considering leaving is pointless to me. And they have booked me in for another service call, over a week away.

The service team are impossible to deal with so honestly save yourself the time, money & hassle to get a non monitored alarm system.

Very quick and tidy install by Ryan and very easy to use instructions on how to use the alarm

The whole experience from start to finish was extremely professional. Great customer service. Man installing system was a joy to have doing the job.

Ryan talked me through what the potential issue was and guided me through the process on the phone. He was very patient ( I’m not very tech savvy ) and took the time to ring me back a few hours later to confirm the issue was resolved. He was a pleasure to deal with .

Had a minor issue and spoke to Lena who simply could not have been more pleasant helpful and charming. Service visit arranged and issue resolved in no time at all. Very grateful for her patience ( I am not the brightest spark)!

Had an issue with setting my alarm. Rang Customer Service and Roberta looked after my issue with minimum fuss. Everything is clear and straightforward, even for the least tech-savvy person! Ivan, the engineer was also very helpful in his instructions on the follow-up call. A great service.

I got my alarm installed yesterday and I must say from the customer service team to the alarm installer (Oliver) my experience was fantastic. I couldn't recommend this company highly enough as they answered all my questions and even called back when they said they would. A great system and would say to anyone thinking of fitting a house alarm, put Network Security first
Gerry Griffin.

Roberta sorted the problem within minutes and phoned me back immediately, excellent service

Ryan was calm cool and solved the problem quickly

Both Ryan and Chau were so helpful and professional, they both followed up on issues immediately

Ive signed up with them based on some referrals and reviews ive seen. They also have free installation for the same packages you are charged 99 elsewhere and a monthly repayment of 27 for the same package you pay 59 elsewhere. Whilst they do lifetime service battery replacements and the whole 9yards for free whilst others charge you. So definitely signed up with them. I just didnt like that you have to wait for a later date for an installation. In my case 3 weeks which is a negative

I would like to express my sincere appreciation to Chau from the Network Security Technical Support Team for his highly professional service and expert advice. He successfully resolved the WiFi connectivity issues and provided clear, step-by-step guidance on how to use the security alarm system. Highly recommended!

Great technical service and customer service. Helpful and so professional.

Good service fast and reliable