Neuronic Reviews 

163
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers describe the product as life-changing and highly effective, noting significant improvements in sleep, cognitive function, and overall well-being. People consistently praise the helpful, caring, and knowledgeable staff, highlighting excellent customer support that provides timely service and answers questions effectively. The product is also frequently described as easy to set up and use, contributing to a positive overall user experience. However, some customers also noted issues with product functionality, including battery and charging problems, or difficulties connecting the device. A few other people also felt that the product's physical design led to discomfort, mentioning concerns about inadequate padding or packaging.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with its... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their caring, knowledgeable, and... See more

Quality

Users describe positive interactions with quality, with many expressing satisfaction with the product's... See more

User experience

Customers had positive experiences with user experience, finding the device easy to set up and use, with... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love this company. I adore the peace setting. It really helps me sleep and with my particular disease I need sleep. I'm still in the process of figuring out if the focus will work but I'm... See more

Company replied

Rated 4 out of 5 stars

The helmet has been life changing for me. My chronic fatigue pain has reduced dramatically and I'm feeling the best I've felt in 20 years. I only gave you one less star because delivery was very slo... See more

Company replied

Rated 5 out of 5 stars

My husband has severe brain damage, he has had several strokes. I kept looking for something to help him, we started seeing improvements shortly after we started using this helmet. I can't... See more

Company replied

Rated 5 out of 5 stars

A great team of people who want to help people. Fabulous customer support, and a great product. Imagine how many older people could stay out of expensive, lonely nursing homes, if they used this simpl... See more

Company replied


Company details

  1. Biotechnology company

Written by the company

Neuronic was founded with a singular focus: to keep the brain capacity in all stages of life high. We have set ourselves the goal to enhance and monitor the most important organ - the brain. We believe in a world without barriers - both within science and our minds. Neuronic devotes 100% of profits to advance the science and development of photobiomodulation, through an ongoing program of basic science and applied clinical trials


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

163 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(163)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Support

Can’t say enough about the great customer support before and after our purchase!!

29 December 2025
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Reply from Neuronic

Thank you, Joe! Our customer support team does a great job!

Rated 1 out of 5 stars

Has done nothing for me

Has done nothing for me. Have used both "glow" and "peace" for 20 straight days, glow in the AM and peace in the evening.

18 January 2026
Unprompted review
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Reply from Neuronic

Thank you for sharing your experience, John. We’re sorry to hear that you haven’t noticed the changes you were hoping for yet. Everyone responds differently, and in many cases adjusting timing, duration, or overall usage can make a meaningful difference. We’d be happy to look at this more closely with you — please reach out to us at support@neuronic.online
Our team will be glad to help review and adjust your protocol.

Rated 5 out of 5 stars

Excellent customer service

Pertinent information was provided by Nicole. She was extremely helpful and candid during our conversation. She answered all my questions and concerns in a professional manner.

13 December 2025
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Reply from Neuronic

Thank you for your kind feedback, Patti. We’re glad Nicole was able to provide clear, helpful information and address your questions with care. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Intermittent Program connectivity in all Modes.

I received a same day notice and follow up to my problem from Alyssa. She provided a very complete troubleshooting questionnaire and she concluded that we should begin with a Battery replacement. I have received the Battery from Amazon and once fully charged will see if our intermittent program connection has been resolved.

9 December 2025
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Reply from Neuronic

Thank you for the update, Travis. We’re glad the troubleshooting helped narrow things down and that you’ve received the replacement battery. We hope this resolves the connection issue, and please don’t hesitate to reach out if you need any further support.

Rated 5 out of 5 stars

Well done

Well done. Great helmet, good support staff.

16 December 2025
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Reply from Neuronic

Thank you, Pamela! We’re glad to hear you’ve had a positive experience with both the helmet and our support team. We really appreciate you taking a moment to share this feedback.

Rated 5 out of 5 stars

Knowing the laser /LED PBM devices on…

Knowing the laser /LED PBM devices on the market, I value the strong science behind Neuronic, the supported and funded research and evidence generation, and the incredible support that they provide to physicians like me through advice, masterclasses, 1:1 calls etc.

Regarding the LIGHT helment, it's changing lifes for my patients. I cannot recommend it more!!!

15 December 2025
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Reply from Neuronic

Thank you for this thoughtful feedback, Olivia. It means a great deal to hear that the research, education, and support we provide have been valuable in your work. We’re grateful for your trust and for the role you’re playing in advancing thoughtful, evidence-informed use of PBM.

Rated 5 out of 5 stars

Great customer service

Great customer service. Special Thanks to Jordan from us.

8 December 2025
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Reply from Neuronic

Hey Inna, thank you for your feedback. We are glad Jordan could help and we appreciate you choosing us!

Rated 4 out of 5 stars

I absolutely love this company!

I absolutely love this company. I adore the peace setting. It really helps me sleep and with my particular disease I need sleep. I'm still in the process of figuring out if the focus will work but I'm sure it will. It enables me to be able to help towards a progressive neurodegenerative disease and that right there is a pure miracle.

8 January 2026
Unprompted review
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Reply from Neuronic

Thank you for sharing this, Leah. We’re happy to hear the Peace setting has been a meaningful support for your sleep, especially when rest feels hard to come by. We appreciate your openness about your experience and are grateful you took the time to leave such thoughtful feedback.

Rated 1 out of 5 stars

Wonderful with appreciated results then…

Wonderful with appreciated results then like the test unit loaned end 2025 broke down after second charge and no amount of checking helps

2 December 2025
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Reply from Neuronic

Thank you for sharing your experience, M. We’re sorry for the frustration you encountered initially, but we’re glad to hear the issue was resolved after working with Michael. We appreciate you taking the time to speak with our team and give us the opportunity to make things right. If there’s anything further we can support you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Since the first time I use the helmet I…

Since the first time I use the helmet I felt a change, my vision was much clearer , I could hear better and my nose got unclogged. Had my nose clogged since I know myself ....I am using it every day and my mom too. She has Parkinson and problems sleeping, now she has no tremor at all , still taking the medication, and she is sleeping much better. Also her arthritis pain is much better handled during the night. I am very happy with my investment.

5 January 2026
Unprompted review
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Reply from Neuronic

Thank you so much for sharing your experience, Alina. We’re glad to hear you noticed changes early on and that the helmet has been a positive addition to both your and your mom’s routines. It means a lot to know you’re happy with your investment, and we truly appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

Loved the customer service very…

Loved the customer service very attentive and reply fast to our questions. We have even seen improvements with using it on our father who had a stroke earlier this year. Thank you to all the crew at neuronics.

5 December 2025
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Reply from Neuronic

Thank you so much for your kind words, Leonardo. We’re really glad to hear the support was helpful and that you’ve seen positive changes over time. It means a lot to our team to be part of your experience, and we truly appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

Much improved brain function with Neuronic Light

When I started using the Neuronic Light helmet, I began having terrible post sinus drainage, causing a constant cough. So with the advice of my therapist, I lowered the times to 3 minutes and the sinus problem improved, so I continued that for several days. Then I increased to 4, then 5 and now 6 minutes.

I have a TBI and have had severe brain problems, both cognitive and emotional for 38 years, but since I began the light therapy, only a few minutes, twice a day, I have noticed much improved sleep and a sound mind during the day. My thinking is faster and more decisive. And my emotions are much more stable. It goes without saying that I am enjoying it more and more as I increase the times.

18 December 2025
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Reply from Neuronic

Thank you so much for sharing your experience, Joseph. We’re really glad to hear that adjusting the session length helped and that you’ve noticed improvements in sleep, clarity, and emotional stability over time. Your thoughtful approach to pacing and listening to your body is exactly what we encourage. We truly appreciate you taking the time to leave this review and wish you continued positive progress.

Rated 5 out of 5 stars

A great team and great product!

A great team of people who want to help people. Fabulous customer support, and a great product. Imagine how many older people could stay out of expensive, lonely nursing homes, if they used this simple helmet preventatively? The Neuronic 1070 is cheaper than one month in a nursing home. Let’s prevent some of the cognitive declines that are projected to be huge in the next few years!

8 December 2025
Neuronic logo

Reply from Neuronic

Thanks for the review, Lorrie. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent phone support

I have only been using the Neuronic helmet for a couple of months but I feel that it's helping. The other day, I couldn't get the light to come on. I regret I don't have the name of the woman who helped me but she walked me through some possible fixes and it worked! Great phone support!

3 December 2025
Unprompted review
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Reply from Neuronic

Thanks, we're glad we could help and that the helmet is working for you. I will let me colleague know that you appreciate her support.

Rated 5 out of 5 stars

They have been quick to respond to my…

They have been quick to respond to my inquiries about different things. I feel like they truly care and want to make sure you get the most out of the Neuronic.

3 November 2025
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Reply from Neuronic

Hi Marilyn, thank you for your review, we wish all our customers get what they are looking for and we are always here to help!

Rated 2 out of 5 stars

Not impressed

Helmet seems ok. It was kind of beat up when I got it and the fitting pads in the front and back had come off and stuck to the plastic that had wrapped the helmet, thus were no longer usable. I inquired about getting some new padding but have yet to receive it. Have to just hold the helmet on right now while using it and it’s not very comfortable. Seems a bit ridiculous given the cost.

3 November 2025
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Reply from Neuronic

Thank you for sharing your feedback, John. We’re sorry to hear about the condition the helmet arrived in and the inconvenience with the fitting pads — we understand how frustrating that would be. Replacement pads have been sent and should already be with you, and we hope this helps improve both comfort and fit. If you’re still experiencing any issues, please reach out to us at support@neuronic.online, and we’ll be happy to assist further.

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