Nevaeh Store Reviews 3,850

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that the jewelry is beautiful, durable, and often mistaken for real gold. Many appreciate that the items do not tarnish or rust, even with daily wear, making them suitable for sensitive skin. The designs are frequently described as stunning, elegant, and well-crafted, with many reviewers loving their purchases and planning to buy again. However, some customers experienced issues with orders not arriving, delayed deliveries, or receiving damaged items. A few also reported dissatisfaction with customer service, mentioning slow responses or a lack of resolution for product issues, particularly regarding a strict return policy for damaged goods.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the durability and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant frustration,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and issues.... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very helpful, reliable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is very reliable for it's merchandise..I have bought so many items from there... It's custom service is also very helpful and reliable..

Rated 5 out of 5 stars

I’ve bought so many items from Navaeh & their pieces are absolutely fabulous! I’ve recommended 3 ladies from office who can’t thank me enough for bringing them in on these beautiful gems! We all have... See more

Rated 5 out of 5 stars

I have bought many jewellery items from Nevaeh store ,from the first point of order to delivery is efficient . The quality of each item is beautiful and hard wearing . When I have worn certain piece... See more

Company replied

Rated 5 out of 5 stars

I've bought many jewellery items from yous, uts absolutely gorgeous, looks very expensive and you can wear it anywhere without it being damaged, even my family members have started to buy an... See more

Company replied


Company details

  1. #264 of 287 best companies in Jewellery shop

Written by the company

NEVAEH - SPELL IT BACKWARDS... We are a UK based online jewellery store creating and delivering premium quality jewellery whilst maintaining affordability. Neaveh’s sole focus is ensuring each and every customer is satisfied with quality, price, speed of delivery and durability of each order. Sustainability is extremely important to us so we ensure, where possible, only the most eco-friendly metals are used to create our products without compromising the quality of the product. Each piece we design is hand crafted with love, but most importantly with knowledge. We promise to stay on trend and deliver you the jewellery you really want.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous pieces

Just had another 10 pieces delivered. All stunning. They look really expensive and so different and unusual. Love them all. The shipping was just over a week so not too bad.
Would recommend. Special pieces you will love.

4 April 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Kez for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 1 out of 5 stars

Disappointing Service

I am very very disappointed with their service. It's been two months now I have purchased product from them. I have returned two of the products still didn’t get the refund. They have sent me an email about confirming the have received the product after I have sent them several emails.
That not very nice customers service. Never gonna buy again. I rate it minus.

19 February 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Hi Humira i can see you have been refunded so sorry for delay thank you Nevaeh Team x

Rated 5 out of 5 stars

Liked the quality of the purchase

Liked the quality of the purchase

3 February 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Dip for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Really nice jewellery

Really nice jewellery. This is my second purchase from Nevaeh .Good quality and looks beautiful. I’m happy with my purchase and would recommend it to others.

2 April 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Sravani for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Excellent jewellery

Excellent jewellery i absolutely love there pieces so much to pick from and off great quality quick shipping too I highly recommend

31 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Stunning

I have no Issues showering with the Nevaeh jewellery on, it's stunning, every time I get compliments when wearing them, some of them i've been wearing for 2 years now and they're still shining and not tarnished or discolouration

29 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Aziza for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Favourite place to get my jewellery from

This is my fourth order from them because I absolutely love their jewellery! They are so elegant and really good quality. It looks even better in person than in the photos. I couldn’t be happier with my purchases and would highly recommend them

1 April 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Wissam for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

It has always been a smooth experience…

It has always been a smooth experience purchasing from Nevaeh store. The jewellery is amazing.

2 April 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Ayesha for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Return customer

I've been purchasing jewellery from Nevaeh for a couple of years now and I love every item i own. Their pricing is reasonable and there are so many pieces to choose from, choices are many.
I havent had any issues with my items and they are just as good as the day I received them.
I had to return two rings recently for an exchange but that was because I got the wrong sizing. Return process was simple; a form submission, selecting the preferred method of return and sending back. They received the items back within 48 hours and their communication has been continuous throughout the process.
I highly recommend Nevaeh and I hope everyone's experience is just as good as mine 😊

9 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Alexis for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Good quality really like it and…

Good quality really like it and definitely worth buying and will buy it again

3 February 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Seema for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

The quality of the jewellery and the…

The quality of the jewellery and the price. This is the first time I am ordering but have used the jewellery before as well as my friend had gifted me from Niveah and I love it. Also the packaging is so cute and fancy.
I really love to do experiment on jewellery and Niveah provides the best options also there sales are so good. The process is very much affordable and also the quality. The quality on this price is amazing.

1 April 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Bandana for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 2 out of 5 stars

Ordered 5 bracelets

Ordered 5 bracelets , 3 didn't clip together so I cant wear then.
Quality front my experience from this company isn't great.
Been back and forth for the last 3 weeks requesting replacements.
I wouldn't use company again .

12 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look