Newbie and Me Baby Store Reviews 

Strongly advise expecting parents to avoid purchasing from Newbie & Me online.

I placed an order on Nov 4th for over £1,100 based on their website stating delivery in '5-7 business days'.

They missed the initial window. When I chased them, they promised delivery by Nov 26th. They missed that deadline too. By this point, my daughter had been born and I was left without a pram.

When I asked for an update on Dec 2nd, they stopped replying entirely. They never provided a valid delivery date and ignored my formal request for a refund, forcing me to raise a dispute with my bank to get my money back.

Do not trust their 'In Stock' status or their estimated delivery dates. If you need a pram for your baby, go to a reliable retailer that actually holds stock. This company added unnecessary stress to my first week with a newborn.

Wonderful experience with Scott and Laura. Quick and efficient. We are first time parents and had so any questions - they answered with ease and made us feel very reassured. Great experience here, would highly recommend coming here over stores such as John Lewis (where our experience was nothing like this)

Interested until I told them I wasn't due yet and then they walked away, despite being an empty shop and I still needed help.

Quick delivery, overall great service.

Amazing experience - can answer any question you have and nothing is too much! Massive thanks to Laura for getting us sorted. Would definitely recommend to anyone.

Laura and Dave at Newbie and Me were really helpful. They took the time to answer all my questions and helped me choose the pushchair that suited what I was looking for. They also gave me a good price. Overall, a smooth and easy experience.

If you want your pushchair on time, I would stay away from this company.

My twins were due on the 20th of October. I placed my order in June and paid the full balance in July. I was told that my order was ready to be released and that I would be contacted when it was available for collection. However, the order was not actually released to the manufacturer until September. By that point, the manufacturer had sold out of the pushchair I had chosen and it would not be back in stock until after my due date. I was also told I couldn’t choose an alternative pushchair because there was “nothing in my price range.”

Throughout this time, I had to constantly chase Scott at the Birmingham store for updates, which he never seemed to have. He repeatedly promised to call me back, but never did, leaving me feeling ignored and dismissed. When I did speak to him, he often became frustrated and argumentative, making comments about having to work overtime to sort out “my issue,” even though the delays were caused by their mistake, not mine.

A couple of days before I went into hospital, I was informed that my pushchair had arrived and was ready for collection – only to discover that some of the boxes were missing . Those missing items only reached me weeks after my twins were born.

I was also promised some form of compensation for the stress and inconvenience, but I have not heard anything since. Scott was extremely unprofessional and unhelpful throughout the entire process. The customer service has been incredibly poor, and after reading other reviews, I can see I’m not the only person who has had issues with Scott or this company.

Lovely experience today . Becky was very helpful and reassured me with all my questions . Making me feel less anxious and relaxed . We even sampled putting the pram in the car to ensure it fits and tried out several combinations . She listened to the key points I required and recommend prams to fit this criteria. Nothing was too much trouble . Both Becky and Daisy were very welcoming and friendly making the experience a pleasant one . I would Deffinetly recommend this store. We purchased the perfect pram set .
Thankyou for making this a pleasant experience for me and my mum x
Hayleigh

We ordered our silver cross system from the Leeds store in June and returned in July to order our cot, bedside crib and Moses basket, all for collection on 1 September before our due date.

Pros:
- The salesperson who helped us choose our travel system was excellent. The store also has a really good selection of prams. The items were slightly cheaper than we could have bought elsewhere.
- All staff were friendly. Once managers picked up our issues, they were dealt with relatively quickly.
- All products fine/as expected.

Cons:
- Our order was not ready for collection until a few weeks after our original collection date, and only after chasing daily by telephone/email/going into store and being escalated to managers. The experience was really stressful as we got closer to our due date and I wished we had ordered from elsewhere by the time of collection, especially as we had placed our order months earlier.
- We’ve had to repeatedly chase for updates/information. E.g. when we purchased the furniture, we asked for order confirmation to be emailed to us and we had a query re a product. The salesperson wrote a post it note but said she might forget, and she did, so we had to chase a few times. We were also often told we would be called/emailed on a certain day but rarely did.
- We were given conflicting information about our order throughout. E.g. We were told it would all be collected from store, then that the bedside crib and cot would be delivered to home, and then only the bedside crib was delivered to home. A few days after the bedside crib was delivered to home, I received a call from store confirming it was ready to collect from the store. We were also told the Moses basket was at store but then a few weeks later told they didn’t know where it was.
- The salesperson who helped us on our visit to buy the furniture had limited knowledge of the furniture and admitted they didn’t sell it very often. The experience was poor compared to when we bought the travel system.

We visited Leeds Newbie and Me Baby Store to pick up a pram bundle with our pregnant daughter. They loaded everything in the back of the car for us. We decided to look at a car seat for our car. Kirsty was very friendly and so helpful showing us all our options - she didn’t try to push us to buy the most expensive seat but showed us all of our options. She said she’d fit it in our car personally when we came to collect it (they didn’t have the colour we wanted in stock). She couldn’t have been more helpful. A real asset to the company.

I ordered a stroller from Newbie and Me on 18th October, and it’s now weeks later — still no product, no update, no communication. I’ve emailed their customer service with no response whatsoever. I even tried calling several times, and no one ever picks up the phone.

This is completely unacceptable for a company that deals with essential baby products. I’m left in limbo, with money taken and nothing delivered. At the very least, customers deserve honest communication and transparency — neither of which Newbie and Me seems capable of.

If you value reliability and customer service, avoid this company until they learn how to treat customers properly.
Right now, I’m just hoping I get the product and don’t end up losing my money.

I’m genuinely disappointed with my visit to the Newbie and Me Leeds store. After travelling over an hour to get there, I was initially greeted by a team member who spent a few minutes with me before abandoning the conversation to prioritise another customer they said was “more ready to buy”. It left me feeling dismissed and unimportant.

When I asked to speak to a manager so I could see the travel systems I was interested in, I was told that I would only get a full demonstration if I was buying today, and otherwise I should “read about it online”. The whole interaction felt transactional and pushy, more like dealing with a car dealership than a baby store.

Overall, the service on the day made me feel unwelcome and undervalued. Definitely not the experience I was hoping for after such a long journey. Needless to say myself and my husband left and shopped elsewhere.

Whilst the experience in store ( Birmingham) was great at the time (probably to get a sale) everything since has been sub par. I made my order when I was 33 weeks and was told it would take roughly 4 weeks to arrive which would have been fine - the order was marked as urgent to try and speed this up.
4 weeks passed and I still hadn't heard anything about my order - there is no proactive follow up of delayed order it seems.
My due date (which they ask for) has passed and baby has arrived and I still haven't received my full travel system order which is now becoming an inconvenience to the start of our journey with our new baby. I have had to be the one to chase up my order and must have called about 10+ times to try and sort it with no one taking any ownership once I get through to the store - also no one from the store has ever reached out to try and sort it despite the order being made 7+ weeks ago and my recorded due date having passed.
Avoid if you want to have a travel system for when your baby actually arrives - I wish I'd have ordered from somewhere else!

Laura helped us massively. Demonstrated everything we wanted to look at and ran through it all. Knew her stuff!

Don’t be fooled by how lovely they seem in store. They’ll say all the right things and offer tempting discounts to get your money, but once you’ve paid, everything changes. I spent over £1,000 on an Egg travel system and was given a delivery date that kept getting pushed back – with no updates unless I chased them myself. Their tone quickly turned rude and dismissive, almost as if I was the problem for asking about my order.

Before payment, they couldn’t do enough for me, but afterwards, they completely disappeared. I eventually cancelled my order and went elsewhere. I really wish I’d read the reviews before buying – please don’t make the same mistake I did. Such a disappointing and stressful first baby shopping experience.

It really disappoints me to write this review as our initial experience was positive as per the Google reviews. However I did not see the reviews on here or their stores facebook page.

We ordered the Egg 3 bundle at the Leeds store in July and were told it was on back order until October. They rang two weeks before for the remaining balance to be paid and offered to assist with putting up the pram. Collection date arrives and no phone call received. I tried to ring the next day and no answer. 2 days after my supposed collection date I ring the store and leave a voicemail. An employee gets back to me and says she cannot find my order form and would contact us back. Hours have now passed and no response so my partner and I visited the store.

We explained we were here to collect our pram, the employee stated a collection appointment should have been made and I stated it is past our collection date and no one has contacted us. The employee said our pram hadn’t actually arrived - so why was this not communicated to us? The employee made us feel like she was doing us a favour as could give us most of our pram bundle minus 2 items. She also said we still had £1300 balance to pay in which we did not as had been contacted to make the remaining payment 2 weeks prior.

We received our pram with no offer of helping to put up as we had been told previously and the whole experience ruined what should have been an exciting one as it’s our first child.

I emailed the store the next day expressing my concerns and an employee contacted me the next day to assure me I would have a better end to my experience with them . All they have done is made it worse. One item has come in to stock and the other they said they would contact me about on the 16th October. I am still awaiting a reply. Fortunately we are still not yet at my due date which is next week.

Numerous other people share my experience of late arrivals of orders, constantly chasing their order and that once the store has your money is where the positive customer service ends. I’ve also been informed by ex employees when I visited another baby store that some happened to now be employed by is the reason people receive their orders late/missing is that when some customers visit the store and say they cannot wait for the delivery date they then receive those customers orders instead and those poor customers are expected to wait even longer.

I honestly wish I had ordered from John Lewis instead!

Super friendly colleagues ! Akil and Bob were of great help to me as I was shopping
a stroller for my best friend who’s abroad(Kenya) They explained everything to her via a video call, showed her the options for strollers and helped her and I come to a decision !

Our experience was great in the Birmingham store. I returned to the store after purchasing an icandy peach 7 nearly a year later and was greeted again by David who was exceptional at helping us select our travel system. He was very honest with his reviews and advice. Would definitely recommend friends/ family to speak with David about future purchases.

Do not be fooled by the friendly customer service in this shop! We bought a pram under the premise of it being delivered by end of November (baby due 23rd December). A member of staff reassured us it would be with us by end of November and if not we can cancel the order and get a full refund.
A few days after paying in full for the pram we got an email saying it would not be in stock and ready for delivery until 30th December. We have tried to cancel the order and get a refund which is just being ignored. We said that we were told in person we could cancel, which they said this was untrue so we asked for the instore CCTV so we can review it and they refused. We have been blocked on their Instagram and no one is getting back to us. AVOID THIS STORE! Save yourself the stress and shop elsewhere.

Wish I could give less than 1 star. This company is a scam, they will take your money and change dates, they won’t reply to any of your emails or calls and will not refund you. The staff in the store, Dave, lied directly to my face to get me to part with money and refused to take any responsibility. The company finance team do not reply. I am looking to take this company to small claims court.