New Capital Financial  Reviews 

5,336
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, pleasant demeanor, and willingness to go above and beyond to assist with debt resolution and financial guidance. Many highlight the exceptional customer service, noting that representatives explain everything clearly, patiently answer questions, and make the process easy and comfortable. The service provided is often described as excellent, with consumers appreciating the transparency, efficiency, and the feeling of being supported in their financial journey. However, some people mentioned feeling uncomfortable during the enrollment process regarding feedback requests. A few other people also felt that while the program might be helpful for some, it was not the right fit for their individual needs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, beyond... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as a pleasure to work... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction with reduced monthly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tawnia Sapp is very knowledgeable about her job. She is very pleasant and she over and beyond to help us with our debt resolution. We highly recommend her.

Rated 5 out of 5 stars

Jorge De Santiago is awesome he throughly explained everything about the program and he took the time to explain everything to me so that I was comfortable with my decision

Rated 5 out of 5 stars

Tyeson was so helpful when doing our loan consolidation. He explained everything so simply for me and made it so easy to sign up. We can't thank him enough, and I would recommend this program to anyon... See more

Rated 5 out of 5 stars

Jorge De Santiago is absolutely amazing. He is professional, shows genuine care, and has been a tremendous blessing to my family. I'm very grateful for having called and him answering all of my questi... See more


Company details

  1. Loan agency

About New Capital Financial

Written by the company

With an array of products that can be tailored to each borrowers needs, there is a solution.

Our focus is on accelerating your success with an offering of benefits to help struggling borrowers and businesses get ahead. New Capital financial has helped thousands of borrowers obtain financing for a wide range or purposes at a time when lenders are being tight with money and lending.

Our team of finance professionals are committed to helping consumers and businesses obtain loans faster, easier, and with straightforward, manageable terms that work for the borrower.

When you need help in getting approved for a loan, New Capital can help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,336)

2,060 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had some major life changes and a…

I've had some major life changes and a lot of poor financial decisions, I finally decided to swallow my pride and ask for help. Zaid was extremely helpful in guiding my through to a solution. I appreciate all the help I've received to getting my life moving forward again

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Travis was great talking me with today

Travis was great talking me with today. He made me feel very comfortable about this process of consolidation. We had some laughs and talked about tornadoes. I really trust him and glad to have met him.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Tawna was so sweet and helpful

Tawna was so helpful. We were originally enrolled with Freedom Debt Relief and Tawna made our transition smooth and very professional. I will recommend her to everyone I know that has debt. She was so sweet I wish I could hug her.

10 June 2026
Unprompted review

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