I would've given a -0 star if I could I would've given a -0 star if I could. They advertise an Adidas tracksuit online. I ordered it and received something someone made in their basement. I tried t... See more
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I had the same experience as other reviewers here. I hope these guys get EXPOSED. They need to stop scamming people with really poor quality stuff. Ordered a hoodie. Terrible quality, not as described... See more
Company replied
Ordered on dec 1st with expected ship date of 16th. No information available on 19th and after contacting them noone responds. Finally managed to get to speak to someone who told me expected ship date... See more
Company replied
Our friends and I trust in Newchic 'cause this website store has shown up its honest in selling products or items it has introduced and always keeping its promise. Thank you, Newchic. JC Note: Sure... See more
Company replied
2.5
Poor
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Didn't seem to be able to go to the…
Didn't seem to be able to go to the check out but the on line chat with Ben helped me loads. Would recommend this person to anyone. Thank you.
30 August 2022
Unprompted review
Reply from Newchic
Dear Lorik Agolli,
We apologize for any inconvenience caused.
Here you may refer to this comprehensive guide: https://www.newchic.com/help_center/order-faq167.html
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Reply from Newchic
Dear Grannies Lovin Life,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Reply from Newchic
Dear JOSEPHINE FLANAGAN,
Thank you so much for your great comment! It means a lot to us!
Good no problems
29 August 2022
Unprompted review
Reply from Newchic
Dear D J Moore,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
Reply from Newchic
Dear Javier Ponce Perez,
We apologize for any inconvenience caused.
If the product you have received does not meet the information including the size on the product page, please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
the shoes are good and comfortable for…
the shoes are good and comfortable for walking
29 August 2022
Unprompted review
Reply from Newchic
Dear ka Fatt chan,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Lovely shoes
Lovely shoes, pretty and comfortable. The blouse i ordered according to size guide should have fit with room to spare but it was too small and wouldn’t do up,
29 August 2022
Unprompted review
Reply from Newchic
Dear Janice Levingbird,
We apologize for this inconvenience.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If the product you have received does not meet the information including the size on the product page, please contact us with the details of the issue you're having by email to vipservice@newchic.com.
Best regards,
Newchic Team
Reply from Newchic
Dear Elsie,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
On time and complete order.
28 August 2022
Unprompted review
Reply from Newchic
Dear Bronwyn Morgan,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
shoes had odd insoles but fit ok
28 August 2022
Unprompted review
Reply from Newchic
Dear Christine,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Ripoff
Delivery was slow, quality was cheap, and the sizing is far too small
28 August 2022
Unprompted review
Reply from Newchic
Dear Jonathan Phillipson,
We apologize for this inconvenience.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
We are focusing on providing high-quality items for you. For the material, you can check it in the description of the product page.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If the product you have received does not meet the information including the size on the product page, please contact us with the details of the issue you're having by email to vipservice@newchic.com.
Best regards,
Newchic Team
Reply from Newchic
Dear Stephen Stallone Thomas,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
awful quality of fabric
order two jumpers and a shirt, just got the two jumpers and they are not cotton polyester as advertised and are thiner than most shirts i own. would not recommend misleading images on the items show as if the items are thick and good quality items, they are not.
27 August 2022
Unprompted review
Reply from Newchic
Dear Nash Tank.
Thank you for placing the order on Newchic. We are sorry for the inconvenience caused.
We are focusing on providing our customers with quality items and services. And item material info is available right from the description on the product page. Please be rest assured that there are guaranteed after-sales services.
If the product you received has any quality problems or doesn't meet the info shown on the product page, please contact us by email at vipservice@newchic.com with order details. We will provide you with a reasonable solution.
Best regards,
Newchic Team
The items are great
The items are great
I am enjoying all of the items
27 August 2022
Unprompted review
Reply from Newchic
Dear LILLIAN NESBITT,
Thanks for letting us know about your happy shopping experience so we can show recognition where it is due. Happy day!
The shrit is great and came in perfect…
The shrit is great and came in perfect state. The only bad thing about the purchase was the delivery due to time (more than 1 month).
26 August 2022
Unprompted review
Reply from Newchic
Dear Carlos De Sousa,
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
If you have not received the parcel after the estimated shipping time next time, you could contact us at vipservice@newchic.com.We will be happy to help!
We will seek better logistics providers to cooperate to provide high-quality services to customers around the world.
Reply from Newchic
Dear Dora Puharić,
Sorry to hear the sizes are small for you.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If the product you have received does not meet the information including the size on the product page, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Refund process not user friendly!
Nice shoes for the money but a size too small. Lots of hassle getting refund and still in progress and up in the air!
26 August 2022
Unprompted review
Reply from Newchic
Dear David Ellis,
We receive your disappointment.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If the product you have received does not meet the information including the size on the product page, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
1 month of nothing
I ordered something 30 days ago and did not receive my item. I email Newchic about this and they tell me that the item I ordered was discontinued. I don't care that i didn't get the thing I ordered the thing I care about is that Newchic advertised the clothing and now after 30 days of nothing they don't even inform me about it and I had to ask about it before being told. Just terrible just remove those items if you don't even sell them anymore.
25 August 2022
Unprompted review
Reply from Newchic
Dear Joe Papa,
We receive your disappointment.
Our apologies! Some products are in great demand and cannot be dispatched immediately. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.
We are trying to improve our service. We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact customer to provide the solution.
We take the security of your personal information very seriously, you could contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Cheap stuff and 2nd order not received yet
Hi I did order last month two items one jacket and one red top they split my order. I received only jute jacket but still I didn't received my top.
When I received my jute jacket it's really poor quality, I didn't like this stuff, now I want to return this because I waste on it $100.
So please help me .
25 August 2022
Unprompted review
Reply from Newchic
Dear Rupinder grewal,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers. Item material info is available right from the product page.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Newchic Team
I received my orders early than…
I received my orders early than expected, thank you...
25 August 2022
Unprompted review
Reply from Newchic
Dear Mzwandile Gcelu,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
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