NewDay Reviews 11,332

Customers service not that great - was trasnfered to the wrong department 4 times in succession. Also whoever coded there offer page should be shot as the calculations for transfers are totally inaccurate and have not been resolved despite raising this 5 times now over the last 18 months

I have never had a problem with Aqua, and when I have needed customer service it has been excellent!
The app is easy to use and helps knowing I can check the balance and purchases at any time

I tried to contact to speak about an issue with their new Argos pay- 30 mins on phone - with send around in circles with their answering system unable to speak to someone- chat similar experience hanging on and no agent - extremely poor experience for someone new to this company- already missing the easy of the Argos system.

I have never had any issues with the account.

It’s a very useful resource to do my daily spendings, easy payments and interest

Thorough but easy to follow. The response was timely too.

Good costumer services handled in question a professional manner very straightforward answer

I telephoned and got straight through. I explained my queries, and it was dealt with efficiently and with these I would definitely recommend a credit card company to perspective public.

Sorry to say that I will be reporting both Newday & Argos to the Financial Conduct Authority for the manner at which they transferred the Argos accounts. I specifically took out 12 month plans because I had the ability to pay chucks off those plans whenever I felt like it in a manner that avoided all interest. Since Argos sold their credit arm to Newday Newday have removed this ability & broken the terms that I entered in to.
It is disgraceful behaviour by both Argos & Newday.
The original credit agreements with Argos needs to be honoured, as does the ability to pay them off as & when chosen within the length of time entered in to.
Absolutely shocking & there is no excuse for it other than a money grab.

The follow up communiction and easy of interaction with customer service team
Feel my online transations are quicly processed and app give me full control.From application to service payment very clean transitions

It was easy to contact newday with regards to my credit card. Chas was polite, friendly & resolved my query promptly & efficiently.

The card is simple to use and the customer service behind the card is excellent

I'm a new customer but everything is looking good, I've taken advantage of the current 0% promotion on balance transfers, and hopefully enhance my credit status, and progress with Marble in the future. The customer advisors are amongst the best I've come across in my considerable experience! Namedrop: 'Miah' and 'David' 👍

Very good and helpful staff there with genuine payment holidays for who needs it the most and want to pay off balance with some interest. The interest rate is too high though. Credit Limit is high. I would have IG Trading (officially) as not a gambling and stock brokerage and should be a purchase please but that is at NewDays discretion. Application, payment and service has been outstanding. Thank you

Why on earth Argos have left us with this company is beyond me. I have three payment plans at present which until this week I have managed very well, I like to pay, usually weekly to whichever plan I choose to. I’ve always paid my BNPL plans early to avoid paying interest. I can’t do this now as NewDay have removed this facility. It’s not a big deal but I liked the old Argos app and the way I paid plans. The live chat is also crap! I hate this company already. I’m going to pay my balance off as quickly as possible and close my account, it’s a shame really because my first port of call for expensive electricals has always been Argos but not anymore and I’ve been an Argos customer for a lot of years.

after installing the new argos pay app im bombarded with text messages and mail to my private adress, bearing in mind i have not registered on this app or provided it with any personal details, still awaiting reply to the 2 emails sent to newday as to how they can presume to, know my emails and phone number,Exactly what information is this app extracting from my phone without consent,eh no il be calling nobody you seem already to have my email without consent so i suggest you use it to explain how an app that i have never given any personal details knows my number and personal email and in fact has communicated it to your company

Despite repeated attempts to register on new Argos Pay, transferring from the excellent Argos Card app, have still not received an ORN. Requested multiple times now but no email received. Phone lines at capacity so no chance of resolving. Disaster of a launch.

When argos closes for good ( the way they are going probably this time next year )The frank spencer inspired idea to scrap the popular and smooth running argos card system will quite likely be up there among the worst and stupidest ideas in history if not at the very top of the list. Theres always one clown sat in an office somewhere that thinks he /she knows what they are doing isnt there?.Received the letter with the orn code its useless - details not recognised - tried resetting it on the app - it says email sent - (it hasnt ) . Im not even going to attempt to ring them up i dont have 2 days to spare. Really glad i paid off my bill in full several months ago because i had a feeling something like this might happen.I have been an argos customer for nearly twenty years but will take my custom elsewhere now, Adios!

Excellent service with a good communication network for customer feedback.