New Home Quality Control LTDReviews 

Helen was very thorough during her visit for our post-completion snagging. She took her time to evaluate both external and internal snags, taking photos along the way. We were very impressed by the final report and she spotted so many things that we would not know to look for.

From booking, to rescheduling to Helen’s visit… Everything was smooth and easy and has put my mind at ease knowing the inspection was done in such a professional maner. I cannot thank the back office team and Helen enough! Thank you for taking care and being super thorough, luckily everything is being worked on to rectify.

The surveyor was friendly & professional. He checked the whole house in detail and followed up with a very detailed and easy to read report. This was great as I could then run through it with the building manager to get the various snags resolved.

Bought a new build in Lancashire and had Will come round from New Home Quality Control. Arrived on time, really pleasant guy and very much knew his stuff. He had top of the range gear with him and identified plenty that I wouldn’t have seen/ known about.

Received the detailed report within 24 hours.

Stephen - Carried out my house inspection on 02/01/2026 and he was very knowledgeable and professional.

He found out most of the minor issues (scratches, paint drips) and luckily no Major Issue found in my house. And he listed all minor Issue in the report with a photos to show where they locate.

I felt that the inspection was worth of the cost also as agreed the report was delivered within the promised timeframe.

Anthony - Very thorough, explained everything before leaving, friendly, very knowledgeable. Worth every penny for peace of mind in our new build home!

New Build Quality Control (NBQC) delivers an exceptionally professional service that I would strongly endorse to anyone purchasing a new home. Engaging a snagging company is, in my opinion, essential, and I cannot commend NBQC highly enough for the outstanding job they do.

Their flexibility was particularly impressive when the house builders altered the move-in date; NBQC were extremely accommodating.

On the day of the inspection, NBQC's representative, Johnny, arrived promptly and was notably personable and approachable. It was immediately clear that his priority was not only to represent NBQC but also to advocate on our behalf, ensuring our interests were at the forefront throughout.

It was reassuring to have a company genuinely committed to safeguarding our investment, which for most is the most significant expenditure we will ever make. While the site manager was helpful, his obligations ultimately lie with the house builder, and any concerns raised stem from his oversight.

Following the initial handover conversation, I was uneasy when the site representative informed us that we had only seven days to highlight any issues and that we should consider which problems we could “Live with”; this, to me, suggested a reluctance to fully address potential defects. Ideally, the need for a snagging company would not exist, but reality has proven quite different.

Johnny conducted a thorough inspection, identifying 70 separate items, including leaks, dents, scratches, damages, misalignments, and poor workmanship. The resulting report was exemplary: professionally formatted, clear, and ready to present to the site manager immediately. It contained comprehensive photographic evidence and referenced the relevant NHBC quality standards for each item, ensuring expectations were transparent and justified.

In summary, NBQC provided a thorough and flexible service, identifying numerous issues and delivering a clear, professional report that made it easy to address all concerns with the builder.

Joe was really helpful and polite throughout the appointment. He explained the report to us, and advised that we got the seals on our bath checked before Christmas.

Very pleased, and would recommend the friends/family.

Joe was sent to do my inspection. He explained the procedure very well with clear instructions. Did not in any way feel rushed. Inspection was thorough.
Very respectful to myself and my surroundings.

Fantastic service!
The entire team at New Home Quality Control were amazing from start to finish. Getting my inspection booked in way so easy and fit in with my needs. On the day, Will was great. He called beforehand to keep me informed of his ETA and arrived as advised. Super friendly and was always on hand to explain every step being taken to ensure my needs were looked after. After, the report came through within a couple of days and was everything I needed. Absolutely fantastic service all around and really can't recommend them enough.

Great service, put our minds at ease, on time and worked around our mess to provide a quality report. Much recommended.

I have been watching videos of New home Quality Control for a number of years so was already a big fan, we finally had the opportunity to buy a new build, I was already won over but the added value and peace of mind to use such an independent snagging building expertise is priceless, the price you pay is defiantly worth the investment, and a must have for any new build, highly reccomended.

We had a home snagging inspection carried out by Orlando and we honestly couldn’t be happier with the service. He was extremely thorough with the inspection.

Orlando identified a major leak that resulted in flooding to the downstairs hallway that could have turned into a huge problem for us had it gone unnoticed. Catching this saved us from a potential disaster and we’re incredibly grateful.

He explained his findings clearly and provided a detailed report that gave us confidence moving forward. We would absolutely recommend this company to anyone purchasing a new build — the peace of mind is worth every penny.

Thank you again for your excellent service.

The booking process was straight forward and easy. We had Tony snag our property before completion and he noticed many things that we would never realise ourselves. His report was well informed and included pictures for everything and referencing the correct legal standards. Fantastic communication before and after the survey so very happy with the service.

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received a detailed report within 24 hours! I paid £350 which is a lot of money but I assume the 66 issues identified would cost me a lot more to sort out if I had to pay for them. Would highly recommend for peace of mind, thank you for a smooth service from start to finish.

I had my new-build home snagging inspection carried out by Orlando, and I honestly couldn’t be happier with the service. He was absolutely amazing, incredibly thorough, professional, and knowledgeable from start to finish.

Orlando walked me through everything I needed to understand, including the relevant NHBC standards, and explained each issue clearly and calmly. He also reassured me on a few concerns I had, which really put me at ease. The final report was extremely detailed and has given me a solid foundation to go back to my developer and demand the level of quality I’ve paid for.

I would 100% recommend Orlando and the company to anyone needing a snagging inspection. Brilliant job all round. Thank you again to Orlando and the whole team!

Great service, had a short notice call for a pre completion snagg meeting. New Home Quality Control had availability and did a great job gaining site access and produced a brilliant report. I throughly recommend them! It’s certainly worth getting a professional!

All for simple, from booking to final report smooth and quick no hassles. Surveyor excellent, on time, methodical in approach, answered all questions clearly and listened to us. No hesitation in recommending them

Very detailed inspection. Johnny spotted snags we would never have picked up in a million years. Good to know that our house is a good build in general.
Booking was easy and we received formal report the next day. So thank you😊

Absolutely brilliant service and report.
For the small cost it provides evidence to support conversations which otherwise may be more tricky.
Worth every penny and some.