New Home Quality Control LTDReviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, who are described as knowledgeable, friendly, and efficient. Many highlight the thoroughness of the inspections, with detailed reports provided quickly, often within 24-48 hours, which proved invaluable for identifying issues that customers would not have noticed themselves. The value for money is frequently mentioned, with people feeling the cost was well justified by the discoveries made and the peace of mind gained. However, some people were dissatisfied with the service, mentioning poor communication and unresponsiveness to basic questions. There was also occasional confusion regarding scheduling and appointment times.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the thoroughness and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick turnaround for... See more

Value for money

People report positive experiences with value for money, consistently stating that the service is well worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Tayl... See more

Rated 5 out of 5 stars

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received... See more

Rated 5 out of 5 stars

Helen was very thorough during her visit for our post-completion snagging. She took her time to evaluate both external and internal snags, taking photos along the way. We were very impressed by the fi... See more


Company details

  1. Licence Office

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(355)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So worth the money

Tony and the team were fab from start to finish! They came out promptly on day of survey and completed a thorough inspection and was also friendly whilst at the property!
Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, and noticed a lot of things I didn’t. They were also very flexible and accommodating with finding a time that worked best for me. They also got the report to me quicker than I expected, which was great.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service from start to finish. I contacted them on the Friday and within a week a survey was organised and the report given to me. I'd highly recommend their services.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended!! Thank you Helen! 🤍

I would like to sincerely thank Helen for conducting our Snagging Survey. Working with New Home Quality Control was a very smooth experience, and the team communicated clearly and effectively throughout the process.

Helen kept us updated regularly and the survey results were thorough, well-organized, and easy to understand. She was extremely helpful in explaining aspects that we initially found confusing.

Thank you, Helen, for all your support and guidance. We truly appreciate your assistance!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Arranging the survey was very straightforward

Arranging the survey was very straightforward. Johnny got in touch to confirm and arrived when he said he would. He picked up little things that I would have missed and put them all in a clear concise report that I can give the builder and ensure they are all ticked off. Johnny was very friendly and helpful.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Never phoned back

Never phoned back , also some points are not valid such as lead upstands are fine at 75mm and ground levels should be .225mm below damp course. Any future customer will find this firm does not like to answer the phone and are rude when they reply to E mails.

12 November 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

Hi there,
We take all feedback seriously, but in this case we feel it’s important to clarify a few points for accuracy.

Firstly, regarding the technical comment: the damp-proof course (DPC) in relation to external ground level should be 150mm, in line with accepted building regulations. The 225mm figure refers to the cavity below the DPC, not the ground level itself. We are clarifying this to avoid any confusion for genuine customers.

We also have no record of this individual ever using our inspection services. To our knowledge, the reviewer has not been a customer, and therefore the comments made do not reflect any first-hand experience of our work.

It may also be helpful to note that the reviewer had previously contacted us regarding a job opportunity. We responded to his enquiry, and after assessment we decided not to progress with an application. As no working relationship was established and no service was provided, the details in the review do not relate to any actual inspection or customer interaction.

We remain fully committed to providing accurate, professional, and independent reports to all genuine clients. If anyone has genuine concerns or wishes to discuss our services directly, we are always happy to help.

Rated 5 out of 5 stars

Very detailed and diligent

Very detailed and diligent. Explained the process and was all round a great experience.
It is a must to have your house snagged giving the current crop of home developers we have.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Really good detailed report provided at…

Really good detailed report provided at the end, with pictures for everything and clear references to NHBC requirements. Very helpful and good value for money. Only slight criticism, email communication could be a bit more courteous (very short, to-the-point answers given only).

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’m really glad I found New Home Quality Control for my pre-completion inspection. The booking process was very easy, and Tony was amazing at his job — professional, friendly, and very knowledgeable. Communication throughout was excellent, and the inspection report was incredibly thorough, including detailed notes and clear photos of every little issue. I highly recommend this company to anyone looking for a reliable and professional home inspection service.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and very thorough

Great communication and very thorough. Tony was very efficient and talked us through the whole process. He was happy to answer any questions we had, and accomdating to our situation. Report was sent quickly and was very detailed. Highly recommend

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Snagging report by Helen

Our snagging report by Helen was thorough and clear, and put us at ease knowing that a professional has reviewed the property to the correct standards. Thank you Helen for your work.

15 October 2025
Unprompted review

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