I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more
Company replied
I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more
Company replied
so I was shortlisted and was invited to have a test shoot assessment at impact digital photography studio. I must say I was excited but also sceptical before I arrived . The photoshoot was great. Ever... See more
Company replied
Company details
Written by the company
New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/
Contact info
71-75 Shelton street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02073900457
- info@newidolmodel.co.uk
- newidolmodel.co.uk
4.5
Excellent
624 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All staff were welcoming and very…
All staff were welcoming and very helpful
³
Photographer was experienced, kind and encouraging
7 June 2026
Unprompted review
Reply from New idol Model
Thank you, Leah, for your lovely review! We're delighted to hear that you found our team welcoming and helpful throughout your visit. It's wonderful to know that your photographer's experience, kindness, and encouragement helped make your experience a positive one. We truly appreciate your feedback and hope to welcome you back again soon!
Plain honest review here
Plain honest review here, I explained in autistic and have a neurological disorder and they were all so amazing, kind and supportive. Very honest with chosing images and what feels right with you.
THIS PLACE IS LEGIT GUYS
7 June 2026
Unprompted review
Reply from New idol Model
Thank you so much for your honest and heartfelt review. We're truly grateful that you felt comfortable sharing your needs with us, and we're delighted to hear that our team made you feel supported, respected, and at ease throughout your experience.
We believe every client deserves a welcoming and positive environment, and it's wonderful to know that our honest guidance helped you choose images that felt right for you. Your kind words and recommendation mean a great deal to us.
Thank you for trusting us, and we hope to welcome you back again in the future!
Yeah it's good and enjoy
7 June 2026
Unprompted review
Reply from New idol Model
Thank you for your review! We're so pleased to hear that you enjoyed your experience with us. We appreciate you taking the time to share your feedback and hope to see you again soon for another great experience!
59th Birthday Photo shoot.
Had a great experience today, with wonderful staff and atmosphere. Everyone made me feel comfortable and relaxed. 🙂
7 June 2026
Unprompted review
Reply from New idol Model
Thank you so much for your lovely review! We're delighted to hear that you had a great experience celebrating your 59th birthday with us. It's wonderful to know that our team helped you feel comfortable, relaxed, and welcomed throughout your photo shoot. We hope the photographs serve as a beautiful reminder of this special occasion. Thank you for choosing to celebrate with us, and we wish you a very happy birthday!
I have had a wonderful experience from…
I have had a wonderful experience from the second I walked in the door. Feeling slightly anxious, I was made to feel totally at ease with Kirsten , Ewa and the makeup artist.
Everything was explained and talked through with me every step of the way , making sure I was happy with everything which was so lovely and very much appreciated.
Fabulous team of wonderful ladies , thank you.
Sarah
7 June 2026
Unprompted review
Reply from New idol Model
Thank you so much for your wonderful review, Sarah! We're delighted to hear that you had such a positive experience from the moment you arrived. We understand that photo shoots can sometimes feel a little daunting, so it's wonderful to know that Kirsten, Ewa, and our makeup artist helped you feel comfortable and at ease throughout the process.
We're pleased that you felt well informed and supported every step of the way, as ensuring our clients feel confident and happy with their experience is very important to us. Your kind words mean so much to the entire team.
Thank you for choosing us, and we hope to welcome you back again in the future!
Excellent experience
Excellent experience, excellent service! Very reassuring.
7 June 2026
Unprompted review
Reply from New idol Model
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience and received excellent service. It's especially rewarding to know that our team helped you feel reassured throughout your visit. We truly appreciate your feedback and look forward to welcoming you back again in the future!
Great atmosphere
Great atmosphere! Easy going and friendly people. Professional environment.
7 June 2026
Unprompted review
Reply from New idol Model
Thank you for your kind review! We're so pleased to hear that you enjoyed the atmosphere and found our team easy-going, friendly, and professional. Creating a welcoming environment where our clients feel comfortable is very important to us. We truly appreciate your feedback and hope to see you again soon!
Very friendly staff and humble.humble…
Very friendly staff and humble.humble and kind .very informative .thanks to the makeup ,photographer and the lady who showed me the pictures.Ive left very happy..tha kyou very much! Highly recommended x
7 June 2026
Unprompted review
Reply from New idol Model
Thank you so much for your lovely review, Amina! We're delighted to hear that you found our team friendly, kind, and informative throughout your visit. It's wonderful to know that the makeup artist, photographer, and viewing consultant all helped make your experience such a positive one.
We're especially pleased that you left feeling happy and confident. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we hope to welcome you back again soon!
Very well organised outfit
Very well organised outfit, and user friendly too.
7 June 2026
Unprompted review
Reply from New idol Model
Thank you for your kind review! We're delighted to hear that you found the experience well organised and user-friendly. We work hard to ensure everything runs smoothly and that our clients feel comfortable throughout the process. We truly appreciate your feedback and hope to welcome you back again in the future!
Great day fantastic experience
Great day fantastic experience , very nice photographer
7 June 2026
Unprompted review
Reply from New idol Model
Thank you for your lovely review! We're so pleased to hear that you had a great day and a fantastic experience with us. It's wonderful to know that you enjoyed working with your photographer and that they helped make your visit a positive one. We truly appreciate your feedback and hope to welcome you back again soon!
Easy to talk to people
Easy to talk to people, good communication. On the day was fast pacing but enjoyable. And I got signed in so that’s a bonus. Can’t wait to get to work with them.
6 June 2026
Unprompted review
Reply from New idol Model
Thank you for your wonderful review! We're delighted to hear that you found our team easy to talk to and that the communication throughout the process was clear and helpful. It's great to know that you enjoyed the experience, even with the fast pace of the day.
Congratulations on getting signed, and we're excited for the opportunities ahead! Thank you for choosing us, and we look forward to being part of your journey.
Very easy process
Very easy process, photos quicker than I thought, but friendly staff and a good experience.
6 June 2026
Unprompted review
Reply from New idol Model
Thank you for your kind review, Ian! We're delighted to hear that you found the process easy and that the experience exceeded your expectations. It's great to know that our friendly team helped make your visit enjoyable and that everything ran smoothly. We truly appreciate your feedback and hope to welcome you back again in the future!
Reply from New idol Model
Thank you for your lovely review! We're so pleased to hear that you enjoyed the relaxing atmosphere and found our team kind and supportive. Creating a comfortable and welcoming experience is very important to us, so your feedback truly means a lot. We really appreciate you taking the time to share your experience and hope to see you again soon!
Well the shoot was perfect
Well the shoot was perfect. But when it comes to my appearance refund £50,it comes in the form of 1 image not monetary format. If you don't stump up £550.00 minimum on the spot for a portfolio it's goodbye and thanks for coming.
It appears money making at the final discussion.
30 May 2026
Unprompted review
Reply from New idol Model
Hi Hidehi,
Thank you for your feedback.
We're pleased to hear that you enjoyed your photoshoot experience and found the shoot itself to be perfect.
To clarify, the £50 booking deposit paid when securing an appointment is not a portfolio fee. As explained at the time of booking, the deposit is fully refundable or can be used towards image purchases on the day. Clients who choose not to purchase a portfolio are still able to redeem the value of their deposit against an image.
There is absolutely no obligation to purchase a portfolio package. All portfolio options, products and pricing are discussed after the photoshoot experience, allowing clients to make an informed decision based on the images produced. Many clients choose to purchase a package, while others simply enjoy the experience and redeem their deposit against an image.
We're sorry if you felt uncomfortable during the final consultation, as that is never our intention. We appreciate your feedback and wish you all the best moving forward. We noticed you left some great feedback as well which the team are very happy about. We would love to see you back at the studio in the future!
Best Wishes,
New Idol Model
Great experience and enjoy the shooting…
Great experience and enjoy the shooting and makeover time here!
30 May 2026
Unprompted review
Reply from New idol Model
Thank you for your lovely review! We're so pleased to hear that you had a great experience and enjoyed both the shoot and makeover. It's wonderful to know our team helped make your time with us comfortable and enjoyable. We really appreciate your feedback and hope to see you again soon!
Reply from New idol Model
Thank you for your lovely review! We're so pleased to hear you had a fantastic day with us. It's great to know that all the staff made such a positive impression. We really appreciate your feedback and hope to see you again soon!
Amazing day
It went amazing and It felt very comfortable the people were really nice and they helped a lot.staff were incredible good set up and well looked after
30 May 2026
Unprompted review
Reply from New idol Model
Thank you for your wonderful review! We're so pleased to hear that you had an amazing day and felt comfortable throughout your experience. It's great to know that our team made you feel well looked after and supported, and that you enjoyed the setup and overall service. We really appreciate your kind words and hope to see you again soon!
Reply from New idol Model
Thank you for your review! We're glad to hear you found everything smooth and well set up, and that you were happy with the overall experience. We really appreciate your feedback and your kind words—well done means a lot to the team! Hope to see you again for more photos in the future.
Had a really good experience
Had a really good experience, people was lovely felt really comfortable
30 May 2026
Unprompted review
Reply from New idol Model
Thank you for your lovely review! We're so pleased to hear that you had a really good experience and felt comfortable throughout your visit. It's wonderful to know our team helped make your time with us enjoyable. We truly appreciate your feedback and hope to see you again soon!
Tread with CAUTION! Not an agency & awful aftercare.
This company is good at producing marketable photos and attracting customers using the wow factor. Following the contract sign up and receiving payment everything goes downhill. Very poor aftercare and no response to emails or queries for months. DO NOT BE PRESSURED into signing their contract without going through the fine print in detail. They come across like being an agency that will find you work but they are not. They will simply give your details to other agencies to sign you up who will charge their own fees. Tread with caution.
1 December 2025
Unprompted review
Reply from New idol Model
Hi Imtiaz,
We are sorry to hear that you feel disappointed with your experience. We have tried to contact you multiple times,
We would like to clarify that New Idol Models is not a modelling agency, and we do make this clear throughout our website, booking process, and documentation. We are a modelling support and portfolio development company that helps aspiring models build professional images and gain exposure to agencies and industry contacts.
We are pleased that you were happy with the quality of the photography, although we are disappointed to hear your comments regarding aftercare and communication. This is certainly not the level of service we aim to provide, and we take all feedback seriously as we are always looking to improve our client experience.
We also encourage all clients to carefully read through any agreements and documentation before making a purchase decision, and our team are always available to answer questions before any commitment is made.
We would genuinely welcome the opportunity to look into your concerns further and resolve this properly. Please contact our customer care team directly with your booking reference so we can investigate this for you.
We wish you all the best moving forward.
Best Wishes,
New Idol Model.
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