UPDATE to my previous complaint: The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress. I continue to r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving... See more
Company replied
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wai... See more
Company replied
Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Sa... See more
Company replied
Company details
Written by the company
NewLucky Casino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins: Access promo codes for free spins, giving you more chances to win big on your favorite slots. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@newlucky.com. Are you ready for a fantastic online gaming experience? Look no further than NewLucky Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Curaçao
- newlucky.com
Breach of guidelines
Great bookmaker with a lot of slots
Great bookmaker with a lot of slots
18 July 2026
Unprompted review
Reply from Newlucky
Dear Amir Cehic,
Thank you for your wonderful 5-star review!
We are delighted to hear that you enjoy our sportsbook and our wide selection of slot games. Your positive feedback means a lot to us and motivates us to continue providing the best possible gaming experience.
If you ever have any questions or need assistance, please feel free to contact our support team at support@newlucky.com. We are always happy to help.
Best Regards,
NewLucky Casino Team.
I cannot recommend this casino based on…
I cannot recommend this casino based on my experience so far.
I requested a withdrawal of €6,500, but the payment has still not been received. The casino keeps telling me that the issue is with my bank. However, I contacted my bank directly, and they confirmed that they are not blocking, holding, or rejecting any incoming transfers.
I have already contacted NewLucky support by email and submitted the withdrawal request again.
At this point, I have lost confidence that I will receive my money. If the withdrawal is eventually processed and I receive the funds, I will update this review accordingly. Until then, I can only advise others to proceed with caution.
UPDATE: After one week i've received 2K. Other withdrawls still 'pending'.
17 June 2026
Unprompted review
Reply from Newlucky
Dear Lennert Veldkamp,
Thank you for sharing your feedback.
We sincerely regret that you have experienced difficulties with your withdrawal request. Please be assured that we take such matters seriously and always aim to resolve any payment-related issues as quickly as possible.
We would like to kindly ask you to contact our support team directly at support@newlucky.com so we can review your case in detail and assist you further.
We appreciate your patience and cooperation and hope to resolve this matter for you as soon as possible.
Best Regards,
NewLucky Casino Team.
Scam!!!! 33.000 winnings and refusing to pay out
After I won 33 000 euro. They are refusing to pay out and stole my winnings. They say that I'm not the one who was playing and scammed the slotmachine🤣🤣🤣 How is that even possible. Luckily I recorded and screenshotted everything.
I have an attorney and we're gonna sue this online casino and discuss it further in court.
They will loose even more money, including there license.
I won. And they can't stand people who win and do everything to prevent that.
To be continued... 🫡
1 June 2026
Unprompted review
Reply from Newlucky
Dear Zina,
We are sorry to hear about your concerns. We take all player claims seriously and always review such cases carefully in accordance with our Terms and Conditions and security procedures.
We kindly invite you to contact our support team at support@newlucky.com so we can review your case and provide further clarification regarding the matter.
Best Regards,
NewLucky Casino Team.
I've been waiting for 32 hours right…
I've been waiting for 32 hours right now only to do KYC, which they had to do before making a deposit.
Not even the withdrawal itself. If they solve this today I might change it to 3 and 4 if I get paid.
40 hours later: they stole 60 from my balance (now I only have 40 left from the 100) out of nowhere it got taken. 40 was my deposits and they are saying they will refund the deposits.
I'll keep it updated.
Don't play here.
This is to Newlucky, I'll be coming for it all.
1 June 2026
Unprompted review
Reply from Newlucky
Dear Dille,
Thank you for taking the time to provide us with valuable feedback.
We really appreciate your honesty, and we are sincerely sorry to hear about your negative experience and the frustration you have been experiencing recently regarding the KYC process and your balance adjustments.
We carefully review all complaints, and we would like to address the points you have mentioned.
First, regarding the KYC waiting times, please accept our apologies for the delay.
While we always aim to review documents as quickly as possible, standard verification checks can sometimes take longer during periods of high queue volumes. Please understand that regulatory compliance requires us to conduct these checks thoroughly to maintain a secure environment.
Regarding the reduction of your balance, we want to clarify that such adjustments, where winnings are removed and the remaining amount is set for a deposit refund, only occur after a strict review by our compliance team. This typically means a specific rule in our Terms and Conditions was unfortunately not met during gameplay. That said, we completely understand your frustration and want to double-check this for you to ensure no mistake was made.
We always want to ensure that every case is handled fairly and transparently.
To help us route your complaint to the appropriate department that can address your concerns in full detail, we would be grateful if you can provide us with additional details regarding your experience by reaching us via our email: support@newlucky.com .
We would gladly look into the reason for your frustration further, as we are always open to help.
Moreover, for qualified assistance regarding this issue, we would recommend you to contact our support service, which is available 24 hours a day.
Best Regards,
NewLucky Casino Team.
UPDATE to my previous complaint:
UPDATE to my previous complaint:
The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress.
I continue to receive identical template responses with no actual outcome.
My case is also currently in ongoing court proceedings.
Public warning: avoid this casino.
11 May 2026
Unprompted review
Reply from Newlucky
Dear Ice Hristovski,
We are sorry to hear that you are dissatisfied with the current status of your case. Please note that some investigations may require additional time depending on their complexity and the verification procedures involved.
We would like to review your situation once again and provide further assistance. Kindly contact our support team at support@newlucky.com with your account details and all relevant information regarding your case.
Best Regards,
NewLucky Casino Team.
I received a free spin
I received a free spin. I cleared the wager and requested my winnings! What a absolute run around. I was asked to verify. I proceeded to do the only verification available the kyc. Stated my account us now verified. Once again cancelled stating I was not verified! I sent an email with screenshots stating I was verified I received an apology so requested withdrawal for the 4th time then it was yet again cancelled stating my account was not verified. I was then informed the verification was not working on the sites and to send a document via email. I did then informed verified. Then received an email 2 days later asking for my bankcard details I sent then asked not to blank out my cvc etc! This is highly irregular and goes against every other casinos I play at. Seems like a scam and I am highly disgusted by the invasion of privacy and the time I have wasted trying to receive my small winnings. Don't play here it's such a time waster and they state fast withdrawals what a joke! I will be contacting the casino ombudsman
10 March 2026
Unprompted review
Reply from Newlucky
Dear Desirae,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and want to address your concerns carefully.
First, we would like to apologise for the frustration and inconvenience you have experienced with your free spin winnings. We understand how time-consuming and confusing the verification process has been for you, and we truly regret that it has led to such a negative impression.
Please allow us to clarify the situation: the verification procedures, including KYC and document submission, are in place to ensure the security of all players and to comply with regulatory requirements. Unfortunately, there has been a temporary technical issue affecting the verification system, which has caused repeated delays and cancellations of your withdrawal requests. This is not intentional, and we want to assure you that your winnings are safe and that there is absolutely no intention to withhold them.
Regarding the request for bank card details, we only ask for information that is necessary to verify your account for withdrawals and to comply with financial regulations. We never ask for sensitive details such as full CVC codes or passwords, and your privacy and security are extremely important to us.
We completely understand your concerns and your frustration with the repeated attempts to process your withdrawal. Our technical and support teams are actively working to resolve these issues as quickly as possible. Once the verification system is fully functional, your withdrawal will be processed without further complications.
For immediate assistance and to ensure your case is prioritized, we kindly ask you to contact our support team directly at support@newlucky.com.
They will be able to review your account in detail and help finalize your withdrawal as soon as possible.
We deeply regret the inconvenience this situation has caused and truly appreciate your patience while we work to resolve it. Your feedback is very important to us and helps us improve our services for all players.
Best Regards,
NewLucky Casino Team.
Total scam
Total scam, you will not win/get anything on this site.
1. Laggy site
2. Bonus games (gates) never reaches 20€ above.
3. They charge 20€ withdrawal costs.
4. You can buy stuff in the store with coins, you only don't get it, contact customer service and they said it was allready run out😂
5. When u actually win some, which is quite impossible, they will limit you.
Complete scam, protect yourselfs and don't play here.
15 March 2026
Unprompted review
Reply from Newlucky
Dear Erwin,
Thank you for taking the time to share your feedback with us, we truly appreciate your honesty.
We are very sorry to hear that your experience did not meet your expectations and that you were left with such a negative impression.
We would like to address the concerns you mentioned.
Please kindly note that all games on our platform are provided by licensed game providers and operate on certified RNG (Random Number Generator) systems, meaning that outcomes are completely random and cannot be influenced.
Winning results, including in bonus games, are based purely on luck.
Regarding website performance, we are continuously working on improving stability and speed. Occasional lag may depend on device, connection, or temporary technical issues, and we are always ready to investigate such cases.
As for withdrawal fees and payment processes, please understand that these may depend on several factors such as payment providers, banking policies, and regional restrictions. We always aim to keep the process as transparent as possible and inform players in advance.
Concerning store purchases and rewards availability, some items may indeed be limited in quantity. However, we agree that this should be communicated clearly, and we will pass your feedback to the relevant team to improve this aspect.
We are especially concerned about your statement regarding winnings and limitations. Our goal is to provide a fair and enjoyable experience for all players, and we would really like to review your case in detail to clarify what happened. At the moment, we were unable to identify your account based on this review alone.
To help us investigate and assist you properly, please contact our support team at support@newlucky.com with your account details and a description of the issue. Our team is available 24/7 and will gladly look into your case and provide you with a detailed explanation.
We sincerely apologize for any inconvenience caused and hope to have the opportunity to resolve this situation for you.
Best Regards,
NewLucky Casino Team.
For months I have attempted to resolve…
For months I have attempted to resolve this issue through every reasonable channel available. I have sent numerous emails and engaged in multiple live chat conversations. All of these efforts have been ignored or deliberately delayed. This behavior is unacceptable, unprofessional, and in clear violation of basic consumer protection standards.
Let me be absolutely clear: I demand that my full refund be processed and returned to me today. No further delays, no excuses, no additional “processing time.” This matter has already dragged on far beyond any reasonable timeframe.
If this refund is not completed immediately, I will begin formal legal action without any further warning.
Your companies’ ongoing failure to resolve this issue may also constitute breach of contract and unfair commercial practice, and I am fully prepared to pursue these claims to the fullest extent of the law.
This counts for all your sites: Chacha.bet, Lala.bet, Newlucky and Booms.bet
The scam sites are registered in Costa Rica under 3-102-897762 LTDA, while Luckywayz Limited B.V. in Curaçao is listed as the parent company. Luckywayz Limited is directed by Jelizaveta Jakuseva, born in Latvia, Riga on January 15th 1999
12 March 2026
Unprompted review
Reply from Newlucky
Dear Lars,
Thank you for taking the time to share your feedback with us.
We truly appreciate players who openly express their concerns, as this helps us review situations and improve our service.
We are very sorry to hear about the difficulties you describe and the frustration this situation has caused you. Please understand that it is never our intention to ignore or delay player requests, and customer satisfaction remains one of our top priorities.
Sometimes certain issues, especially those related to payments or account verification, may require additional checks from the relevant departments, which can take some time to complete.
At the moment, we were unable to identify the exact case described in your review based on the information provided. For this reason, we would genuinely appreciate the opportunity to investigate your situation in detail and assist you properly.
To help us review your case and provide you with accurate support, we kindly ask you to contact our support team directly and share the relevant information about your account and the issue you are experiencing.
Please reach out to us via email at support@newlucky.com, and our specialists will carefully review your request and do their best to assist you.
We sincerely apologize for the negative experience you have described and hope to resolve this matter for you as soon as possible.
Best Regards,
NewLucky Casino Team.
I have now been waiting for a refund…
I have now been waiting for a refund from NewLucky Casino for over eight months due to my CRUKS registration. Despite sending more than 30 emails over the past ten weeks and repeatedly reaching out via the chat, I have still received no proper response.
The lack of communication is extremely concerning. This is no longer just a delay it is a complete failure to uphold responsible gambling obligations and customer rights. I previously saw a review from someone in a similar situation, but that review has since been removed, which suggests their issue was resolved. I am still hoping for the same outcome, but so far I have had no luck.
Because of the continued inaction, my bank has now initiated a formal investigation into the transactions made to NewLucky Casino. The disputed funds are currently under review, and I do not have access to them while the investigation is ongoing. This would not have been necessary if the casino had handled the situation responsibly from the start.
I strongly urge NewLucky Casino to take responsibility, provide a full refund, and address this matter properly. The ongoing lack of transparency and action is unprofessional and raises serious concerns for other players.
25 February 2026
Unprompted review
Reply from Newlucky
Dear Sharon,
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback.
First of all, we are sincerely sorry to hear about the frustration and stress this situation has caused you. Waiting for a resolution regarding a refund, especially in connection with a CRUKS registration, is understandably upsetting. We deeply apologize for any inconvenience caused by the delay and for the lack of clear communication you described.
Please note that cases related to responsible gambling regulations and self-exclusion registers require careful review and verification in accordance with legal and compliance procedures. This may sometimes extend the processing time, particularly if additional checks are required. However, this does not mean your case should go unanswered, and we are very concerned to hear that you feel your emails and chat requests were not properly addressed.
We would genuinely like to investigate your case in detail and provide you with a clear and transparent update. To help us route your complaint to the appropriate department and review all relevant information, we kindly ask you to contact our support team directly at support@newlucky.com with your account details and a brief summary of your situation. This will allow us to locate your case and handle it as a priority.
Please understand that formal investigations initiated by banks follow their own procedures and timelines, which are outside of our direct control. Nevertheless, we remain fully open to cooperating and resolving this matter properly.
Customer satisfaction and responsible gambling obligations are extremely important to us, and we take such concerns very seriously. We truly hope to have the opportunity to clarify the situation and work toward a fair resolution.
Best Regards,
NewLucky Casino Team.
Disgusting company
Hello,
I want to tell all of you what kind of casino this is. Obviously casino’s out there are in the game to make money. But this casino in particular together with all the other casino’s in the same building aren’t playing it fair. Usually you need kyc at registration. These casino’s perposely don’t ask that whenever you make an account or deposit money. They only ask your kyc when you want to withdraw money. This casino is so unfair in it’s schemes it disgusts me. I’ve been trying to get in contact with them about my case. I was able to deposit €1750 won a total of €5100. Infortunatly it seems that i already have another account which i did not realise so they failed my kyc. I explained this to them but did not get any answers. Casino’s have to ask this while you make the account or deposit money. Not after letting me play for hours at the cash out. My money is now stuck and i won’t get any answers. I’m gonna sue this company and make sure nobody else falls victim to those kinds of unfair behaviour. I got all the screenshots and screenrecordings of my attempts for contact. Dont play here! Better, don’t gamble at all. Because this company owns alot of online casino’s.
I also like to add that the support team does not react to emails. I’ve been waiting for a week now?
11 February 2026
Unprompted review
Reply from Newlucky
Dear Hayati Guven,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how frustrating this situation must feel.
Please allow us to clarify that identity verification (KYC) procedures are a standard regulatory requirement designed to ensure the safety and security of all players, as well as to comply with applicable laws and anti-fraud policies. In many cases, verification is requested prior to withdrawal, which is a common practice across the industry. This process helps protect both the player and the platform.
Regarding multiple accounts, please note that having more than one account is typically restricted under casino Terms and Conditions. If our system detects duplicate accounts, this may lead to a verification review. Each case is assessed individually in accordance with our internal policies and regulatory obligations.
We take all player concerns seriously, and we would like the opportunity to review your case in detail. Kindly contact our support team directly at support@newlucky.com, providing all relevant information so that we can investigate the matter thoroughly and assist you accordingly.
We remain committed to fair play, transparency, and responsible gaming.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Benjaminhoss,
Thank you for your feedback. We are sorry to hear that you are still experiencing this issue. To help us investigate your case and resolve it as quickly as possible, we kindly ask you to contact our support team directly via email at support@newlucky.com with your account details and a brief description of the situation.
Our team will be happy to assist you and provide an update.
Best Regards,
NewLucky Casino Team.
I am waiting for a withdrawal
I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving updates
31-1: no withdrawal yet@newlucky thats true but this times everything is done correct verification and all.
1-2: withdrawal still pending ( weekend )
2-2: still nothing but a delay
3-2: nothing
4-2: they paid me out 2k withdrawal! Adjusting to 3 stars
30 January 2026
Unprompted review
Reply from Newlucky
Dear Cem Atli,
Thank you for taking the time to leave your review and for sharing your experience. We understand your concern regarding the withdrawal process, especially after the initial request was canceled due to incorrect IBAN details.
Once all information is submitted correctly, withdrawal requests are processed in accordance with our standard procedures. Processing times may vary depending on the payment method and account verification status.
If you would like us to review your withdrawal or provide you with a more detailed update, please feel free to contact our support team at support@newlucky.com. We will be happy to assist you.
Best Regards,
NewLucky Casino Team.
I losed a lot of money here for two…
I losed a lot of money here for two reasens when you make a withdrahwel the casino waiting so long that you cancel your request . I ask 8 times to closed my account and the casino said me contact your vip manager but the vip manager no respons . Then i ask
Aigain in the mail and the suport told me your vip manager is busy . DONT PLAY HERE THIS IS A CORRUPT CASINO . Because the casino dont closed my account i losed all my money there . The casino takes the responsable not sirieusly
18 January 2026
Unprompted review
Reply from Newlucky
Dear Cornelis,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how upsetting this situation must have been. Please note that withdrawal requests and account closure requests are handled according to our procedures, and delays may sometimes occur due to verification or operational checks.
We take requests for account closure and responsible gaming very seriously, and it is never our intention to ignore such requests or cause inconvenience. We would appreciate the opportunity to review your case in detail and clarify what happened.
We kindly recommend that you contact our support team directly at support@newlucky.com , providing all relevant information, so we can investigate the matter and assist you properly.
Best Regards,
NewLucky Casino Team.
I have waited for more than 17 days for…
I have waited for more than 17 days for my money. I have contacted services for over 10 times and they kept saying the same thing.
3 January 2026
Unprompted review
Reply from Newlucky
Dear Ruben,
Thank you for your feedback. We are sorry to hear about the delay and understand how frustrating it can be to wait for a withdrawal while receiving the same response. Please accept our apologies for the inconvenience this situation has caused.
Withdrawal processing times may vary due to verification or payment provider checks, but we would like to review your case in detail and provide you with a clear update.
We kindly recommend contacting our support team at support@newlucky.com , so we can look into this matter and assist you as soon as possible.
Best Regards,
NewLucky Casino Team.
So i put in 100$
So i put in 100$, won around 600$, wanted to take everything out but they told me i still had to gamble around 140$, decided to gamble around 300$~, withdrew 300$. I thought it took some time due to it being a weekend, but i decided to check just next day and it said my withdrawal got ''refunded'' contacted the support (which uses google translate, ofcourse, cant explain anything to these robots, sent the same screenshot 5 times)
They told me i had to confirm my email (crazy it didnt warn me about that when withdrawing btw)
So i did, and then i attempted to take out my 300$ again, but it told me i had to wager 160$ before taking it out, and there was absolutely nothing they could do about it apparently, according to the support she ''sent it to the right team and will come back to me within a few days through email''
I ended up wagering 160$ and took out 140$, im not gonna wait a week due to their kindergarden management of the website. This website is a MASSIVE scam and MAJORITY of other gambling sites are miles better, doesnt have a ''required wager'' outside of bonus credits, and offer better support.
STAY AWAY!
31 December 2025
Unprompted review
Reply from Newlucky
Dear kim schill,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with your withdrawal and the email confirmation process. Please note that withdrawal requirements, including any wagering conditions, are outlined in our Terms and Conditions to ensure fair and secure transactions for all players.
We recommend contacting our support team directly at support@newlucky.com
so they can review your account in detail and provide assistance with any remaining questions.
Best Regards,
NewLucky Casino Team.
Great place to be...
To all the haters and scammers its been a genuinely great experience spinning with WINLUCKY...Right from deposit to withdrawal to the prompt customer service everything has been on point...GREAT EXPERIENCE AND FUN PLAYING....
12 December 2025
Unprompted review
Reply from Newlucky
Dear Kuku Fernandes,
Thank you very much for your kind words and for taking the time to share your positive experience with us. We are truly happy to hear that you enjoyed playing at NewLucky Casino and that everything from deposits and withdrawals to customer support met your expectations.
Your feedback motivates our team to continue delivering a reliable, entertaining, and high-quality service for all our players. If you ever have questions, suggestions, or need any assistance, please don’t hesitate to contact us at support@newlucky.com
— we’re always glad to help.
Best Regards,
NewLucky Casino Team.
I would not trust this casino i feel like i was scammed.
So first of all. I deposit and get my first welcome bonus ( which i could only withdraw 50% of my winnings ) i did not know this because its not very common. And if you do choose to deposit raw money without a bonus your gonna have to wager money to be able to cash this out to. Make sure you read their rules before playing. ( i would not be surprised if it’s even more rigged then other casinos. Stay safe people!
10 December 2025
Unprompted review
Reply from Newlucky
Dear Emil Olsson,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that some of the bonus and wagering conditions felt unclear to you.
Please note that all bonus terms, including withdrawal limits and wagering requirements for both bonus and non-bonus deposits, are clearly outlined in our Terms and Conditions and are available for review before gameplay. We always encourage players to familiarize themselves with these rules to avoid any misunderstandings.
If you feel that something was applied incorrectly in your case or if you would like us to review your situation in detail, we kindly ask you to contact our support team at support@newlucky.com. Our specialists will be happy to check your account and provide a clear explanation.
Best Regards,
NewLucky Casino Team.
Scam Tactics – Withdrawal Cancelled After KYC and No Way to Get My Money Back
This site is running classic scam tactics. I deposited $538, completed full KYC with my passport, and when I tried to withdraw my $3,000 winning balance, they instantly cancelled my withdrawal with no explanation.
They ONLY offer MiFinity as a withdrawal method, which doesn’t even work for me in Australia, and they refuse to send money back to the same Commonwealth Bank Mastercard they happily took deposits from.
So they can TAKE my money, but not return it? That’s pathetic.
Support gives the same copy-paste excuses and provides ZERO actual solutions.
A legitimate casino does NOT block every withdrawal method and trap your money behind a payment system the customer cannot use.
Right now, NewLucky is refusing to release my funds, ignoring their own policies, and hiding behind broken withdrawal options. If this doesn’t get resolved immediately, I am filing a chargeback with my bank and reporting this platform for fraudulent behaviour.
Players deserve to know exactly how this site operates.
Fix this NOW and release my withdrawal
4 December 2025
Unprompted review
Reply from Newlucky
Dear Joseph Lian,
We are sorry to hear about your experience and understand your concerns. For any issues regarding withdrawals or account verification, we kindly recommend contacting our Customer Support team directly at support@newlucky.com
so they can assist you and help resolve the matter.
Best Regards,
NewLucky Casino Team.
Am still waiting for my first…
Am still waiting for my first withdrawal it only says it should get approved in 24 h but it has been 4 days now that’s bad …
24 November 2025
Unprompted review
Reply from Newlucky
Dear Philip Bergkvist,
We are sorry to hear about the delay with your withdrawal and understand your frustration. For assistance with your pending withdrawal, we kindly recommend contacting our Customer Support team directly at support@newlucky.com
so they can provide you with an update and help resolve the issue.
Best Regards,
NewLucky Casino Team.
They dont let you withdraw
Dont pay out withdraws. Do not play here if you want to be able to withdraw your winnings...
26 November 2025
Unprompted review
Reply from Newlucky
Dear Daniel,
We are sorry to hear about your experience and understand your concern. For any issues regarding withdrawals, we kindly recommend contacting our Customer Support team directly at support@newlucky.com
so they can assist you and help resolve the matter.
Best Regards,
NewLucky Casino Team.
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