UPDATE to my previous complaint: The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress. I continue to r... See more
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I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving... See more
Company replied
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wai... See more
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Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Sa... See more
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Company details
Written by the company
NewLucky Casino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins: Access promo codes for free spins, giving you more chances to win big on your favorite slots. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@newlucky.com. Are you ready for a fantastic online gaming experience? Look no further than NewLucky Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Curaçao
- newlucky.com
Breach of guidelines
The bonuses are pretty sweet
The bonuses are pretty sweet, but the wagering is a bit steep. It's a lot of work to clear them.
15 January 2025
Unprompted review
Reply from Newlucky
Dear Maarten Hoekstra,
Thank you for sharing your feedback! We’re glad to hear you enjoy our bonuses. We understand that wagering requirements can sometimes feel challenging, and we truly appreciate your patience and effort. Your feedback helps us continuously improve, so we’ll definitely take it into consideration for future updates.
If you have any further suggestions or questions, please don’t hesitate to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team
good casino nice promotions
19 January 2025
Unprompted review
Reply from Newlucky
Dear Peter Witteveen,
Thank you for your kind words! We’re thrilled to hear that you’re enjoying our casino and promotions. Your satisfaction means a lot to us, and we’ll continue working hard to provide you with the best experience possible.
If you ever have any questions or need assistance, feel free to reach out to our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team
I play first time hier .I dind know…
I play first time hier .I dind know what code is mean 2FA.so I dind know and I have delete.I write almost 10 emails dat it was mistake,because hou I close my accound if I have win 430 euro? I dind know what is mean with drouewal to replay voor my monny.the costumer servises say every time different things.
The emails explained everithing
Activieren my accound because they blocked and i know now what is FA5 is.
They dond care they do nothing.
Is so i am angry and is not nice casino to play the servises is very very bad
19 January 2025
Unprompted review
Reply from Newlucky
Dear Klant,
Thank you for sharing your feedback. We are truly sorry to hear about your frustrating experience. We understand how upsetting it can be to face account issues and feel unsupported during the resolution process.
Please know that we take your concerns seriously. We recommend contacting our support team again at support@newlucky.com, ensuring all relevant details and documentation are included in your message for further review. Your case will be escalated to ensure it receives the attention it deserves.
We appreciate your patience and hope to resolve this matter promptly to restore your confidence in our services.
Best Regards,
NewLucky Casino Team
Big payout? Long wait..
Love the games and website! But watch out, when you win a little bigger they'll let you wait 10((!!) days to prove withdrawals, so it's gonna take you more time then they mention in there terms.
I'll probable get a reaction here, to need contact support blah blah. But they aren't any help!
17 January 2025
Unprompted review
Reply from Newlucky
Dear Jeroen van Rooijen,
Thank you for sharing your thoughts and for being a valued player at NewLucky Casino. We’re thrilled to hear you enjoy our games and website!
We understand your frustration regarding the withdrawal process and apologize for any inconvenience caused. While we strive to process all withdrawals as quickly as possible, larger payouts may require additional verification in accordance with regulatory requirements. This is to ensure a safe and secure gaming environment for all our players.
We’d love to assist you further and address your concerns. Please feel free to contact our support team at support@newlucky.com, and we will do our utmost to provide a resolution.
Thank you for your patience and understanding.
Best Regards,
NewLucky Casino Team
I'm having a good time at this casino
I'm having a good time at this casino. It's a fun place to play and relax. Sometimes you win, sometimes you lose. That's just the nature of gambling
9 January 2025
Unprompted review
Reply from Newlucky
Dear Bram Smits,
Thank you for sharing your feedback with us. We're glad to hear you're enjoying your time at our casino and having fun while playing.
If you ever have any questions or need assistance, please don't hesitate to reach out to our support team at support@newlucky.com. We're here to help 24/7 to ensure you have the best possible experience.
Best Regards,
NewLucky Casino Team
I am very happy about this online…
I am very happy about this online casino. Lots of good an fun games. And the withdrawal time is fast
1 January 2025
Unprompted review
Reply from Newlucky
Dear Sebastiaan,
Thank you for your wonderful feedback! We're delighted to hear that you're enjoying our fun games and that our fast withdrawal process has met your expectations. Your satisfaction is our priority, and we appreciate your support.
If you ever need assistance, feel free to reach out to us at support@newlucky.com.
Best Regards,
NewLucky Casino Team
I can’t cashout the money that I won
I can’t cashout the money that I won, can somebody help me with this. I never going to use this site again
27 December 2024
Unprompted review
Reply from Newlucky
Dear Cas,
We’re very sorry to hear about the difficulties you’ve encountered with cashing out your winnings. We completely understand your frustration.
Please reach out to our support team directly at support@newlucky.com, and they will be happy to assist you with your withdrawal process. We are committed to resolving this issue for you as quickly as possible.
Thank you for your patience, and we hope to regain your trust.
Best Regards, NewLucky Casino Team.
Good casino
Good casino. Lot of cool slots, easy play. Fast payout… like it!
26 December 2024
Unprompted review
Reply from Newlucky
Dear Eisse Beerda,
Thank you for your wonderful feedback! 🌟
We're thrilled to hear that you're enjoying our wide selection of slots, seamless gameplay, and speedy payouts. Your satisfaction means the world to us!
If you ever have any questions or need assistance, feel free to reach out to our support team at support@newlucky.com — we're always here to help.
Best Regards,
NewLucky Casino Team
Deposited on 22 november
Deposited on 22 november, didnt receive it. They started investigating it, to this day I still havent received any funds or money back. I have since self excluded and today gotten an e mail back that it is still being investigated.
24 December 2024
Unprompted review
Reply from Newlucky
Dear Bruce Schreurs,
Thank you for bringing this to our attention. We deeply regret the inconvenience you have experienced regarding your deposit on November 22. Please rest assured that our team is thoroughly investigating the matter to ensure it is resolved as soon as possible.
For further assistance or updates, we kindly recommend reaching out to our support team directly at **support@newlucky.com**. They will be happy to provide you with the latest information.
Best Regards,
NewLucky Casino Team
good bonus good casino
21 December 2024
Unprompted review
Reply from Newlucky
Dear Earlybas,
Thank you for your positive feedback! We’re delighted to hear you enjoyed our bonuses and had a great experience at our casino.
If you have any suggestions or need assistance, feel free to contact us at support@newlucky.com. We’re always here to help and improve!
Best Regards,
NewLucky Casino Team
You can see in the previous post the…
You can see in the previous post the exact reaction they give you when you want to get the KYC approved.
18 December 2024
Unprompted review
Reply from Newlucky
Dear MediaTiks,
We are sorry to hear about your experience with the KYC process, and we truly appreciate your feedback. We understand that it can be frustrating, and we strive to make the verification process as smooth and efficient as possible.
If you are encountering any issues with your KYC approval, we recommend reaching out to our support team at support@newlucky.com. Our team will be happy to assist you and resolve any concerns you may have.
Best Regards, NewLucky Casino Team.
⚠️ warning
⚠️ warning, Missing the first deposit, Bandit Bandit Bandit Bandit Bandit Bandit Bandit BanditBandit Bandit Bandit BanditBandit Bandit Bandit BanditBandit Bandit Bandit Bandit.
14 December 2024
Unprompted review
Reply from Newlucky
Dear Lolo,
Thank you for sharing your feedback. We are sorry to hear about your concerns and would like to assist you further. Please reach out to our support team at support@newlucky.com, and we will do our best to resolve any issues you have encountered.
Best Regards,
NewLucky Casino Team
New lucky has a lot of bonus and the…
New lucky has a lot of bonus and the support is nice. Nice casino keep fort😄
12 December 2024
Unprompted review
Reply from Newlucky
Dear Kaylee Bakker,
Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying our bonuses and that our support team has been helpful. Your satisfaction means a lot to us. If you ever need assistance, don't hesitate to reach out to us at support@newlucky.com.
Best Regards,
NewLucky Casino Team
Very good casino with all the top games…
Very good casino with all the top games available to play. The service from the live chat is also very helpful and quick and it’s very fun to play here!
7 December 2024
Unprompted review
Reply from Newlucky
Dear Luc Boere,
Thank you so much for your wonderful feedback! We are thrilled to hear that you're enjoying our selection of games and the service provided by our live chat team. Your satisfaction is our priority, and it's great to know you're having fun playing at NewLucky Casino.
If you ever need assistance, feel free to reach out to us at support@newlucky.com.
Best Regards, NewLucky Casino Team.
After receiving my money I will change to 5 stars
Login is working again, now waiting for my withdrawl and then it will be ok
Never use this casino!!!!!! After you put money on it and you win, they close your account for no reason and I’m waiting for an answer and solutions for almost 4 weeks now.
I’ve put my lawyer on the case now to get my money back.
The answer below is bullshit, sensed more then 30 emails and every time the same reaction and no solution!!!!!!’n
6 December 2024
Unprompted review
Reply from Newlucky
Dear Arnoud Boer,
Thank you for your feedback. We deeply regret hearing about your recent experience. Please be assured that we take all concerns seriously and are committed to resolving any issues with our users.
For assistance, we highly recommend reaching out to our support team at support@newlucky.com. They are available to investigate your situation and provide you with a solution.
Best Regards, NewLucky Casino Team.
Chances of winning here isvery very…
Chances of winning here isvery very low, dont waste your money here please!!! Look for another one but no, not this one!
19 November 2024
Unprompted review
Reply from Newlucky
Dear Willem,
We’re sorry to hear about your experience and understand your frustration.
We are committed to providing fair and enjoyable gaming, and we’d like to look into your concerns further. Please feel free to reach out to our support team at support@newlucky.com, and we will be happy to assist you.
Best Regards, NewLucky Casino Team.
Newlucky paid all my winnings. I see withdrawal difficulty. But they pay out when you win. Nothing wrong with that.
So, I was new on this site. I carefully put an a small amounts. But I make a big win. When I want to withdrawal 600 euros I was surprised that it was not so easy as deposit my money. I think, there you have it. To good to be true. But it was disappointing and I looked up trust pilot. I could find a lot of bad review about that newlucky was fake and not an honest website. Again I thought. There you go. I could have know it and I had to look up earlier.
But then again. It was a big disappointment because I thought I was a little bit lucky this time and wel you know the feeling of losing. Because otherwise u do not gamble🤓☝️.
But I took a little bit of effort and I stay positive when I asked them for help how to withdrawal. And yes. Do not spend your winnings while waiting. It's hard. I know. But do not do that. You know they will try. And you try to win. So stay of of your winnings.
In then and I spent 100 euros while waiting a couple of days and finding out how I could withdrawal.
But when I finely could withdrawal it was very fast on my bank account. And I won 8 times I put on when I start.
So I am very honest here. I was surprised. And I understand the first withdrawal make you feel hopeless. When I finish the proces of verification and withdrawal, there where no problems. I definitely can say there are not fake. The paid my winnings. And that was there lost because it was my first time here. And I am not sponsored. I only telling you my proces and for me was a 4 out of 5 stars.
So thank you newlucky and I will play again. With the risk i can lose. But that's part of The game.
2 November 2024
Unprompted review
Reply from Newlucky
Dear MM,
Thank you for your detailed review and for sharing your experience with NewLucky!
We’re glad to hear that, despite some initial concerns, you were able to complete the withdrawal process successfully and enjoy your winnings. We understand that the verification process can sometimes feel like an extra step, but it’s in place to ensure a safe and secure environment for all our players. If you ever need assistance or have questions in the future, please don’t hesitate to reach out to us at support@newlucky.com. We look forward to seeing you back, and we wish you the best of luck!
Best Regards, NewLucky Casino Team
Great casino with a lot of games en…
Great casino with a lot of games en good rtp, i play everyday in this casino.great live support en bonuses.
28 October 2024
Unprompted review
Reply from Newlucky
Dear Ruben,
Thank you for your wonderful review and for being a loyal player at our casino!
It’s fantastic to know you’re enjoying the variety of games, favorable RTP, live support, and bonuses. Your satisfaction with our service means a lot, and it’s always a pleasure to receive such positive feedback from our players.
If you ever have more feedback or suggestions, don’t hesitate to reach out.
Best regards,
New Lucky Casino team
Scam
Scam!
Never ever didnt win on this site,
Bonus bonus bonus, came operator and You lose everything one by one deposit!!
9 October 2024
Unprompted review
Reply from Newlucky
Dear Looser,
We understand that gameplay experiences can be frustrating, especially when things don’t go as hoped. Our games operate on certified random number generators to ensure fairness, and we strive to create a balanced environment for all players. If you have any questions about how games or bonuses work, our support team is here to help clarify and assist with any concerns.
Best regards,
NewLucky Casino
Very good casino lovely costumer servis…
Very good casino lovely costumer servis and big win
21 October 2024
Unprompted review
Reply from Newlucky
Dear Damian Gradziuk,
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our customer service and enjoyed your big win. Your satisfaction is our priority, and we are always here to assist you. If you ever need any support, feel free to reach out to us at: support@newlucky.com.
Best Regards, NewLucky Casino Team
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