A very well organised tour from start to finish. Our tour guide, Beverley, was excellent. She is very knowledgeable on Krakow and her delivery is very engaging and humorous. Bev always went above and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had 5 days in Krakow thanks to Newmarket compensating us with vouchers after our Peru trip in 2025 had issues beyond Newmarket’s control. Very generous of them. Our Newmarket agent in Krakow wa... See more
Company replied
We really enjoyed it from start to finish. The booking process was easy. Everything was really well organised. We were always collected on time and reached each destination on schedule. Our hotel was... See more
Company replied
Our tour manager , Ellie Cipollina, was the best tour guide we have ever had. She worked so hard all week. Her organisation skills were brilliant. Her attention to detail ensured that everything ran... See more
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Company details
- #51 of 146 best companies in Tour operator
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really enjoyed the trip to Edinburgh
Really enjoyed the trip to Edinburgh, our tour guide Tony was amazing. Always enjoy our holidays with new market
24 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Lisa!
Thank you for your wonderful 5-star review! We're delighted to hear you thoroughly enjoyed your trip to Edinburgh and that Tony made such a positive impression. We always strive to make our holidays enjoyable.
Gigi
The customer service lady was very…
The customer service lady was very helpful and explained everything
26 August 2026
Reply from Newmarket Holidays
Hi Karin!
We are so pleased to hear that our customer service team was helpful and explained everything clearly. We truly appreciate your positive feedback!
Gigi
Joyce was very pleasant and efficient
Joyce was very pleasant, patient and efficient in dealing with my call. She took all the hassle of checking in on our trip to Italy by doing the whole thing for us and forwarding the boarding passes to us. Throughout she was cheerful and understanding. A very satisfactory interaction fro which she deserves credit.
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Chris!
We are delighted to hear about your very satisfactory interaction. It's wonderful to know that Joyce was pleasant, patient, and efficient, taking the hassle out of checking in for your trip and forwarding your boarding passes. We appreciate your kind words about their cheerful and understanding service.
Gigi
Holiday enquiry
Spoke with Linda regarding our dietry requirements for upcoming holidays and visa information. Linda was friendly, knowledgeable and very helpful.
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Romford!
We're so pleased to hear that Linda provided such friendly, knowledgeable, and helpful assistance regarding your dietary requirements and visa information. Thank you for sharing your positive experience!
Gigi
It was a problem ref a direct debit not…
It was a problem ref a direct debit not being set up. I was dealt with efficiently and very politely - and the issue was sorted straight away. Thank you
20 August 2026
Reply from Newmarket Holidays
Hi Anne!
We're so pleased to hear that the direct debit issue was resolved efficiently and politely for you. It's wonderful to know that our team was able to sort everything out straight away. Thank you for taking the time to share your positive experience!
Gigi
Quite easy to navigate
Quite easy to navigate, good & plentiful info for holiday. Prompt response once booked.
30 August 2026
Reply from Newmarket Holidays
Hi Jill!
We're so pleased to hear that you found our navigation easy and the holiday information plentiful. It's wonderful to know you received a prompt response after booking. Thank you for your feedback!
Gigi
Helpful knowledgeable staff when booking
28 August 2026
Reply from Newmarket Holidays
Hi Miss Pauline!
We're happy to hear that our staff provided helpful and knowledgeable assistance during your booking. We appreciate your positive feedback!
Gigi
British Travel Awards 13 years in a row.
Newmarket Holidays is by far the most professional and reliable firm I have used for my holidays, setting a high standard among travel agencies. This should help potential travellers feel assured about their choice.
We have booked a holiday with Newmarket Holidays for October as a birthday gift. The booking process is straightforward and designed to help you navigate easily, with helpful support available if needed, making planning your trip hassle-free.
Therefore, I am now also looking at Newmarket's prestigious sporting events; the Wimbledon Tennis Break for July 2027 looks like an incredible deal.
I can understand why Newmarket Holidays is an award-winning service.
31 August 2026
Reply from Newmarket Holidays
Hi Michael!
Thank you for your wonderful review! We are delighted to hear that you find our services professional and reliable, and that the booking process for your October holiday was straightforward. We're especially pleased that you're considering our sporting events and recognize our award-winning service. We look forward to welcoming you on many more adventures.
Gigi
Useful Assistance
I needed to add travel insurance details and I was having a problem. So I phoned the Newmarket Holiday number on a bank holiday and spoke to Joyce. She was very helpful and efficient.
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Malcolm!
We're delighted to hear that Joyce was so helpful and efficient, especially when you needed assistance on a bank holiday. Thank you for sharing your positive experience!
Gigi
Quality assured
Having travelled with Newmarket holidays several times before, we are confident the quality will continue with our next Nwmkt holiday, a trip to Ireland.
The travel times are good, with the included trips good value.
The web site is informative and easy to use.
31 August 2026
Reply from Newmarket Holidays
Hi Robert!
We're so pleased to hear that your previous travels with us have given you confidence in your upcoming trip to Ireland! It's wonderful to know you appreciate the travel times, value of the included trips, and the ease of use of our website. We look forward to welcoming you on another memorable journey.
Gigi
The Human Touch!
First time I've used them and I had some queries which required me talking to someone. They have a great 'request call back' system and I was speaking to a knowledgeable human within seconds of the request. My queries were easily sorted and I booked. Very impressed and I hope the holiday is as good as their booking service.
24 August 2026
Reply from Newmarket Holidays
Hi Martin!
Thank you for your wonderful feedback! We're delighted to hear that our call-back system worked so efficiently for you and that your queries were quickly resolved by a knowledgeable team member. We hope your holiday is every bit as enjoyable as your booking experience!
Gigi
Reply from Newmarket Holidays
Hi Dawn!
We are so pleased to hear you enjoyed our wide selection of holidays and found our website easy to navigate. Thank you for your wonderful feedback!
Gigi
Had the pleasure this p.m
Had the pleasure this p.m. of speaking with JOYCE at Newmarket Holidays. I was unable to proceed with my holiday booking via Jet2; probably because of my computer illiteracy! She did everything for me and took a great deal of weight off my old man shoulders. What a bonus it was talking with someone whom appeared to take an interest and solved my issue. THANK YOU JOYCE.
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Charles!
We are absolutely delighted to hear about your positive experience and how Joyce was able to assist you with your holiday booking. It's wonderful to know that they took the time to understand your needs and resolve your issue, making the process much smoother for you. We'll be sure to pass on your kind words.
Gigi
Friendly and professional
There was a slight problem with the website. Newmarket phoned me back in a minute , sorted the problem and helped me through the booking process. Friendly and professional.
30 August 2026
Reply from Newmarket Holidays
Hi Stephen!
We're so pleased to hear that our team was able to quickly resolve the website issue and assist you through the booking process in a friendly and professional manner. Thank you for sharing your positive experience!
Gigi
Helpful with on line issue
I had an issue with checking in on line with Ryanair and Joyce was extremely helpful in solving it for me
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Colin!
We're so pleased to hear that Joyce was extremely helpful in resolving your online check-in issue. It's wonderful to know you received such positive support.
Gigi
Reply from Newmarket Holidays
Hi Karen!
We appreciate your feedback regarding the ease of booking and information access.
Gigi
Reply from Newmarket Holidays
Hi Marian!
We are so pleased to hear that you found our online booking system easy to navigate. Thank you for taking the time to share your positive feedback with us!
Gigi
Online booking
The holiday I booked online and paid in full for was not available had a call two hours after booking to tell me this. Customer service operator said a refund would take 4/6 working days which is unacceptable when they take your money right away.
27 August 2026
Reply from Newmarket Holidays
Hello
The only booking that we have for you appears to be live and confirmed.
We will get a member of the team to give you a call to clear up any confusion.
Jill
Very helpful,good customer service
29 August 2026
Reply from Newmarket Holidays
Hi Nigel!
Thank you so much for your wonderful review! We are thrilled to hear that you found our service helpful and that you had a positive experience with our customer service. Your feedback means a lot to us, and we appreciate you taking the time to share it.
Gigi
Edinburgh Tattoo & Loch Lomond.
Good to have gone up to see the Edinburgh tattoo during this traditionally busy time with Newmarket. Everything went to the well documented plan. For me transfer details from airport to hotel in Glasgow could have been made more clear. Otherwise the guide and driver, Irene and Dave, were friendly and helpful. A success!
17 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi!
We're delighted to hear you enjoyed your trip to the Edinburgh Tattoo and that our plan was well-executed. It's wonderful to know Irene and Dave were friendly and helpful. We appreciate your feedback regarding the transfer details and will consider this for future improvements.
Gigi
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