Newtek Bank Reviews 377

The customer service rep was very knowledgeable and helpful!

The experience I had trying to open an account with Newtek Bank was somewhat strange, as the application was not particularly user-friendly, and I had to try several times, including calling customer service. Fortunately, I was assisted by Kimberly, who was extremely courteous and precise, and thanks to her help I was finally able to complete the process. For that, I am very grateful.

Customer service has been great the couple of times I have had to call them.

Opening an account was easy, secure, and quick. The only pain was that there was no mention of what the username would be. Let me explain - Newtek did send an email with the specifics of the account opening but did not mention that they would choose the username and did not reveal the user name in communication. Thus, when I went to log on, I had to call support to figure out what my user name is. Setting up a funding source to transfer funds into the account was straight forward. Where I had a problem and the reason I decided to close the account was two fold.
1) You are not allowed to add additional funding sources or accounts to easily move your funds around - you are allowed only 1 linked account. This was not revealed and I was actually allowed to add an additional account only to get a message from Newtek that they deleted the link and then explained why. I have several accounts that I want to be able to move money to/from (banking account, brokerage account, other savings, etc). Not being able to do this effectively broke the deal for me as other wise I'd have to stage money through more than one account hop.
2) If you want to change funding sources, you can. But I was told in a message from support that would need to provide evidence of closing the current external funding source account and provide a statement from my new funding source for Newtek's evidence. This was unacceptable to me because I will not allow a company to dictate how I am to manage accounts of no relevance to them. Had my original funding source been my primary bank's checking account and I was expected to close it first would have caused severe disruption.

This model was the deal breaker for me. To be constrained by my money movements, unable to change sources without first closing the linked account, and providing proof which would have revealed confidential information, proved to be unrealistic, untenable, and unnecessary. My recommendation to Newtek is to provide an ease-of-movement experience comparable to industry norms, such is my user experience with other financial companies.

Their customer service was good - responses were quick and on point. No problems there. Just the above would not work in my situation.

Good luck.

Kimberly was fantastic. Dealing with me, she had the patience of a Saint. What a pleasurable experience. Such a nice person.

As a Newbe to this sort of savings etc...Kimberly was more than kind and walked me through everything I needed. Great Experience. She was extremely efficient.

Katie was very knowledgeable and professional, helped me to understand requirements and complete transactions.

I recently opened a CD with Newtek Bank for the second time, and once again, Michael Mann made the process seamless. He is responsive, knowledgeable, and incredibly efficient, explaining each step clearly and following through exactly as promised.
What stands out most is Michael’s professionalism paired with genuine care. Opening a CD can feel transactional, but he takes the time to ensure everything is handled correctly and that you feel confident in your decision. That level of consistency is why I returned to Newtek Bank and why I would not hesitate to work with him again.
If you’re considering a CD with Newtek Bank, Michael Mann is someone you want handling it.

I really appreciate the level of customer service. I worked with Michael Mann to handle a request for my CD. Michael was clear, patient, and advocated for my needs.

Ja’Kira was the extremely helpful and patient in resolving my technical issues. From start to finish the process took over a week and she made sure to follow the process through completion and reach back out with information as it came available. Great job 👏 from a frustrated customer. 🥰

Everytime I call for help they are all super helpful. Very impressed so far

I have a 6 month CD that came due 12/5/25, and immediately requested the CD be closed and the funds deposited to my local bank. They said it takes up to four business days, yet we are on day six and I still don't have my money, nor does the bank have any answers.

Went on the online banking website, waited a few minutes, then got an immediate call as I selected. Within a few minutes, by providing all relevant info, the customer responder transferred the full amount from my matured CD into my designated external bank. They are really helpful, highly recommend Newtek Bank due to fast service, immediate results, and willing to listen to questions from customers.

I needed to effect a transfer from my Newtek savings asap. Kimberly was very helpful in advising me how to get this done. She was knowledgeable , patient, kind and I very much appreciate her service today. Kudos to her and I hope Newtek has many more employees with her same expertise and understanding

Mark S., a bank help expert, was extremely helpful, patient and kind with me as I've had difficulty with all the security, pass code and pass ID requirements. He ensured everything was to my approval before disconnecting. I really appreciate his customer support.

Mark S. was terrific and helped me get back into my account after I was locked out. I appreciate the great service.

Dave M

Yessica helped me with everything and setting up my account! I’m really looking forward to earning money thank you so much!

Yessica is incredibly patient, knowledgeable, and helpful. I couldn’t recommend more. 10/10

Ja'Kira was very knowledgeable. She made me feel like a buddy, not just a customer. She deserves access to the options she was unable to utilize and a salary increase. She also has a soothing voice that made me want to keep talking! I hope Newtek Bank appreciates Ja'Kiras dedication.