Newtek Bank Reviews 373

I've had several online banking accounts. Newtek surpass them all by flying colors. First their customer service they know what they're talking about. I have been extremely satisfied. Like most things there's a ways of fee for a wire transfer not with newtek it's just another perk becoming a member. They offer the highest high yield interest rates and some of the best CD rates. Number one you won't beat their customer service they have always called me when I left a message. Highly recommended.

⭐☆☆☆☆

Extremely disappointing customer service experience.

I have been trying to do a wire and encountered repeated delays, unclear instructions, and contradictory information through the bank’s secure messaging system. Despite multiple requests, I was never provided with the correct form or clear steps to initiate the wire.

Out of concern, I called customer service and was told that everything looked fine and that my wire request was already being processed. More than 48 hours later, I was informed otherwise, which was both confusing and frustrating, and causing further delay.

I bank with multiple institutions and have never experienced this level of inefficiency or difficulty accessing my own money. I am very familiar with DocuSign, but one cannot sign documents that are never sent.

This process was unnecessarily stressful and unprofessional. I would not recommend this bank to anyone who values timely, clear, and reliable customer service.

I'd give a zero star if I could.

I was having difficulty with the online portal and needed help. I accessed the chat assistant, and was connected to Gina L. After going back and forth with questions, Gina offered to call me!! Then we talked as I navigated around the portal with her coaching. Gina was extremely knowledgeable and could not have been more pleasant. She represents the company respectfully and professionally , and most importantly answered all my questions. She was Great!

I had some questions regarding an account I have with Newtek and Katie was the agent that responded. She was professional and answered all my questions and sent the necessary forms I need to complete. I have been very happy with the service I have received.

JA'KIRA was excellent. She was able to resolve my login issue within minutes. Patient, courteous and very helpful. Great service.

Michael Mann provided excellent customer service. Patient and informative. After speaking with him I knew Newtech Bank was the right choice for me. Thanks again Michael!!

They were quick in resolving the issue of my CD. That being said Newtek was not at fault, I failed to instruct them in a timely manner and it was corrected. No complaints about Newtek Bank.

I had an issue transferring money and Ja'Kira walked me through it. She was extremely patient and helpful and easily solved my problem

I had the privilege of being helped by Christopher. Not only was he so kind but very patient with me in trying to help me. He was very professional and I appreciate his dedication in helping me resolve my issue.

While opening a new account, I initially had problems with the website. I requested a callback from customer support and Ja'Kira called me back promptly. She very patiently made sure that everything was set up properly and answered all my questions.

Ja’Kira was excellent and very patient with me… her service made my transaction smooth!!

Started off great. I thought this was going to be a company i could work with long term on many different service, but they turned out to be very dishonest and misleading. I didn't want to waste a month submitting documents only to be told they couldn't help me. They assured me my situation was something they 100% could do but they are just as dishonest as every other company selling people a bunch of BS just to drag you along and then go back on all the things they said they could do. Do better and stop wasting peoples time and money

I just had the most amazing customer service experience yesterday and today. Newtek has been the online bank I've used for several years to benefit from its excellent interest rates on high yield savings accounts. When I realized that I had forgotten to transfer sufficient funds for my son's college tuition due tomorrow, I called Newtek to arrange a wire transfer. (Incidentally Newtek provides free wire transfers!) My very friendly customer service representative Ja'Kira stayed with me through several calls yesterday and today to ensure that the wire transfer went through, even when I screwed up the wire transfer form with my fat fingers and incorrectly input my own street numbers. (SMH--I am getting old.) In any case, big kudos to Newtek for their outstanding customer service.

Relieved College Mom

Ja’Kira was an awesome representative. She made activating my old closed account so easy. Thank You dear Ja’Kira for your awesome help.

JA'KIRA WAS PLEASANTLY HELPFUL AND OPEN TO MY ASSISTANCE WITH TECHNICAL WORDS. It may be my best rapport with any bank support gal or guy to date. Thanks for her patience and the start of this move. (She helped with the application toward acceptance. :)

Katie (Tier 2 Support Agent) was friendly, helpful, and informative. I enjoyed my interaction with her and prompt action.

Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempts.
I am very grateful the grace she showed me.

I decided to open a HYSA but was hesitant to have one solely with a digital bank. When I initially tried to open it yesterday (01/06/26) I ran into some issues and tried calling customer service numerous times over several hours. Each time I was put on a long hold & even got disconnected which was extremely frustrating. I tried again today (01/07/26) and was pleasantly surprised. I was connected fairly quickly to representative, Ja’Kira, and she was AMAZING! She was the true definition of positive customer service…extremely helpful, patient, polite and knowledgeable! She resolved the issues from the prior day, helped me complete the account set up process, and even walked me through the features on the system. Ja’Kira is most definitely a huge asset to Newtek Bank, and she deserves all the kudos & praise for her excellent work and assistance! I cannot thank her enough for taking the time to assist and ultimately change my mind about Newtek Bank and their level of customer service! I am a new customer and hope this great level of service continues (if and/or when needed).

So far, so good. I was corresponding with Michael Mann, who answered all my questions promptly and thoroughly, and helped me with a few concerns I had upon setting up our new account. I do wish the transfer and joint-owner setup processes were quicker, but I can live with the reality that everything is taking about a week. Overall we are pleased.

I had really high hopes for NewTek given the reviews. But they make it hard. In their HYSA, they only allow you to attached ONE external account and it must be your original source. And they will not let you change it in the first 90 days. Why would they make it so inconvenient? I affectively have to transfer things from other externals to my checking to then transfer it into NewTek? Who has time for that? No thank you. I will park my cash somewhere where's not hard to get money in or out.