I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
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Company details
- #38 of 51 best companies in Property management company
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
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Ongoing issues unresolved for two years
I have been paying newton Inverness office for almost three years. I reported the issue that its contractor damaged my property during gutter cleaning in November 2023 with evidence submitted. The Newton staff promised in Owners Group AGM meeting in front of owners that it would be fixed by newton and its contractor. However, between November 2023 and now (end march 2026), it has not been fixed, and the third new staff has been appointed to manage our properties and working on solving it since April 2025. They missed the opportunities of fixing it in 2025 and now the damaged part around the gutter seem to be rotting. I have been giving the staff that chances to fix it. The staff emailed me that the contractor would contact me in February 2026. I waited for another month and no one (from its contractor and its office) contacted me.
When you try to find complaint procedures online, it’s not clear. There is no alternative email beyond Inverness office email to seek advice and intervention.
I emailed a few time to clarify what services I am receiving from newton by paying factor fee, and no response has been provided to clarify it.
25 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Sophie,
Thank you for taking the time to raise your concerns, and we are sorry for the frustration this situation has caused you. We recognise that the length of time taken to resolve the damage to your property is unacceptable, particularly given that the issue was reported with supporting evidence in November 2023 and assurances were given that the matter would be addressed.
We acknowledge that changes in property management personnel can cause disruption, and we regret that continuity was not maintained in this case. We are also concerned to hear that opportunities to resolve the issue were missed and that further deterioration may now have occurred.
We apologise that you were advised a contractor would contact you in February 2026 and that this did not happen, and that you did not receive timely responses to your follow‑up correspondence. This does not reflect the level of service we aim to provide.
We also note your comments regarding the lack of clarity around our complaints procedure and escalation routes. We accept that this should be clearer and more accessible, and we will review how this information is presented to ensure owners know how to seek advice or intervention when issues remain unresolved.
Regarding your query about the services provided in return for the factoring fee, we acknowledge that you should have received a clear response, and we apologise that this was not provided. This will be addressed as part of our follow‑up.
Your concerns are being escalated for review, and we will ensure that a senior member of staff oversees the matter to bring it to resolution as quickly as possible. We will contact you directly to confirm next steps and provide a clear update on the repair and any remedial actions required.
Thank you for your patience to date, and we appreciate you bringing this matter to our attention.
Kind regards,
The Team @ Newton
Tamur Raza Unnisa helped me with a…
Tamur Raza Unnisa helped me with a problem with rats at a development in Glasgow.
He was so helpful and the matter resolved very helpful.
30 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Paula,
Thank you for your kind feedback. We’re pleased to hear that Tamur was able to assist you effectively and resolve the issue promptly. We will be sure to pass on your comments to him. Your feedback is greatly appreciated and helps us continue to provide a high standard of service.
Kind regards,
The Team @ Newton
Reply from Newton Property Management
Good morning Gary,
Thank you for your review. We’re really pleased to hear that your repairs were completed promptly and to a high standard. Your feedback means a lot to us, and we’re glad you had a positive experience.
Kind regards,
The Team @ Newton
In short they imposed late charges for…
In short they imposed late charges for two years before I signed the contract with or even knew about their existence. (The majority vote gave them access. I’m an oversees landlord)
I've never contested the money owed for services, but I couldn’t understand a liability for late fees before a contract was signed or I knew about their existence.
I think at a minimum its a liberty and most likely a clause which they benefit from regularly. In what other context can you be charged by a company before signing a contract or agreeing terms?
Thankfully, they are no longer in the building after a majority vote to get them out, which they made as painful as possible for all involved. Overll not at all a positive experience.
24 March 2026
Unprompted review
Reply from Newton Property Management
Good morning David,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve described regarding the late charges and the difficulties you encountered. Without any account information we’re unable to look into the specifics of what happened, but we understand how concerning it must feel to be held liable for fees relating to a period before you were aware of the service or had signed a contract.
If you would like us to review anything further, we’d be happy to help—please feel free to contact us directly with your details so we can look into it properly.
Kind regards,
The Team @ Newton
Euan was very helpful and dealt with…
Euan was very helpful and dealt with the issue really quickly. I was able to speak to Euan by phone at the first attempt which was appreciated.
20 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Pamela,
Thank you for sharing your feedback. We’re delighted to hear that Euan was able to help so quickly and that you reached him on the first call. We really appreciate you taking the time to let us know, and we’ll be sure to pass your kind words on to him.
Kind regards,
The Team @ Newton
MUCH IMPROVED
I always try to review the service when I see a big swing in service in either direction. Last time I reviewed was Sept 2024 and I wasn't happy. Particularly with the admin team who took forever to respond and invoices often needed a lot of vigilance to ensure they were corrected. Since then the service has much improved. I've had experience of a fair number of Factors in the past and I've seen how bad it can get. Newton has never been the worst but I'm glad to see they've realised they had room for improvement. Linda Thomson is a fabulous Property Manager and I feel that goes a long way. I've been in touch numerous times in the past few months, she is always prompt polite and caring. And I have faith that she will bring results, even for the little things that make a difference but are not always attended to. Our complex has had various large scale works undertaken over the past 18 mths with new carpets and decorating. These have been handled really well by Newton and spread out to ensure the payments are as manageable as possible. I feel in a good place with their service and I'm pleased to say they have pulled their socks up across the board. Communication is clearer than ever and invoicing has settled down.
22 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Katie,
Thank you so much for taking the time to share such a thoughtful and balanced review. We’re genuinely pleased to hear that you’ve noticed the improvements in our service since your last experience. Your feedback has played a part in helping us get there.
We’re especially glad to hear that Linda has made such a positive impact. She takes great pride in supporting our communities, and your comments will mean a lot to her. We’re also delighted that the recent large‑scale works and the improvements in communication and invoicing have helped build your confidence in our service.
We really appreciate your continued engagement and your willingness to highlight both challenges and progress. It helps us stay accountable and keep moving in the right direction.
Kind regards,
The Team @ Newton
Awful company
I absolutely hated Newton the entire time we lived in our previous building. Factor fees were too expensive, they were happy to take money from us and not really fix the issues in the building, would take weeks to get back to usz if ever. Awful company.
Some of the folk I dealt with on the phone were fine but I'd bet the people who run the company are criminals.
7 January 2026
Reply from Newton Property Management
Good morning Cameron, ,
Thank you for taking the time to share your experience. I’m sorry to hear that you felt let down during your time in the building — we never want anyone to feel ignored or unsupported, and I appreciate you highlighting the areas where things didn’t meet your expectations.
It may be helpful to note that your property formed part of a large listed building with complex maintenance requirements. This often means repairs and approvals can take longer than in standard developments, and unfortunately that can impact response times and the pace of visible progress.
Regarding costs, all contractor invoices are passed directly to owners at the exact amount charged — there is no markup applied. We understand that service charges can feel high, especially in older or listed buildings, but they reflect the genuine cost of maintaining the fabric and safety of the property.
I’m glad to hear that some of the team you spoke with were helpful, and I’m sorry that your overall experience didn’t reflect the standard we aim to deliver. Your feedback is taken seriously, and it helps us continue improving how we support the developments we manage.
We wish you best wishes in your new home.
Kind regards,
The Team @ Newton
I have dealt with Leigh at the…
I have dealt with Leigh at the Inverness branch on a number of occasions and she could not be more helpful and courteous.
19 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Ronnie,
Thank you for sharing such a lovely review. We’re delighted to hear that you’ve had consistently positive experiences with Leigh at our Inverness branch. Her helpfulness and courteous approach are qualities we’re very proud of, and your feedback means a great deal to us.
Kind regards,
The Team @ Newton
Leigh is always quick to respond to a…
Leigh is always quick to respond to a query.Staff always helpful if calling by telephone.
17 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Shona
Thank you so much for your kind words. It’s wonderful to hear that Leigh has been quick to assist and that our team has been helpful over the phone. We truly appreciate you taking the time to share your experience and look forward to supporting you again.
Kind regards,
The Team @ Newton
I am a landlord for several properties…
I am a landlord for several properties that Newton manage (all in one location) Ryan has been extremely helpful with explaining how the invoicing system works for me to pay quarterly statements and I’m now all set up via direct debit he has also set up a portal for me to view anything or print anything I need for my accounts… all in all Ryan has made my life so much simpler in the world of being a landlord… people think it’s easy being a landlord but trust me it’s not a walk in the park! Thank you Ryan for your quick responses to my many questions and your extremely professional and patient manner in which you explained everything!
16 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Susan,
Thank you so much for taking the time to share this wonderful review. We’re delighted to hear that your experience has been so positive, and it’s great to know that Ryan has been able to make things simpler and clearer for you.
Managing multiple properties is no small task, and we’re glad the invoicing support, direct debit setup, and online portal have helped make the process smoother. Ryan will be thrilled to hear your kind words — his professionalism, patience, and quick responses are exactly what we aim to deliver.
We truly appreciate your trust and look forward to continuing to support you.
Kind regards,
The Team @ Newton
On-going poor communication
I wrote a review very recently highlighting poor communication from this Company and in a helpful reply from the Owner it was stated that my Property Manager would be in touch with me to discuss. That was over a week ago and still I’ve heard nothing. Very, very disappointing.
17 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Ian,
Thank you for taking the time to update your review. I’m very sorry to hear that no one has followed up with you after our reply — that’s understandably disappointing, especially when you were expecting direct contact. This isn’t the level of communication we aim to provide. I’d really like to help get this resolved for you, and I’ll make sure your feedback is passed on so someone can reach out promptly. Thank you again for your patience.
Kind regards
The Team @ Newton
5 stars
I have been dealing with Yvonne Mathers and have to give Yvonne a 5 star review for her attention to any enquiry regarding our development. The enquiry is actioned on and carried out efficiently and professionally. She is excellent at her job.
Newton has new systems in place and they are much improved. I am happy with the service from them and would recommend as your choice of Factor.
16 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Fiona,
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that Yvonne has been able to support you so effectively — her professionalism and attention to detail are qualities we value greatly. It’s also wonderful to know that our new systems have improved your experience. We truly appreciate your recommendation and are glad to have earned your confidence as your Factor.
Kind regards,
The Team @ Newton
Quick response to my request
Quick response to my request, nice manners on the telephone.
16 March 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you so much for your kind words. I’m glad I could assist you quickly and that you had a pleasant experience over the phone. Your feedback means a lot.
Kind regards
The Team @ Newton
Abbey Sutherland is very polite and…
Abbey Sutherland is very polite and helpful regarding works done within my development usually works done with appropriate tradesmen within 24 - 48 hours. Kate Bulloch is our property manager and Abbey is her assistant both. Work well together
9 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Brian
Thank you for sharing your feedback. We’re delighted to hear that Abbey has been so polite, helpful, and efficient in coordinating works within your development. Ensuring that the right tradespeople attend within 24–48 hours is something we take pride in, and it’s great to know this has been your experience. Kate and Abbey make a strong team, and we’ll be sure to pass along your kind words to them both. We truly appreciate you taking the time to leave this review.
Kind regards,
The Team @ Newton
Greenock office - RHEA INKSTER
First class customer service from Rhea.
Personable, friendly, professional and customer focused.
12 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Max,
Thank you so much for your wonderful feedback. We’re delighted to hear that Rhea made such a positive impression. Her personable, friendly, and customer‑focused approach is exactly what we strive for, and we’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Leigh was very helpful with an…
Leigh was very helpful with an insurance issue we had.
12 March 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for your feedback! We’re so pleased to hear that Leigh was able to assist you with your insurance issue. We’ll be sure to pass your kind words along — they’ll really appreciate it. If there’s anything else you ever need, we’re always here to help.
Kind regards,
The Team @ Newton
Trusted property management
Newton property management took over the apartment block I stayed in after our previous factor quit on us. We always had many issues with things not being addressed with our previous factor and there was a very noticeable improvement once Newton took over. Concerns raised were dealt with quickly and the communal area was vastly cleaner.
I have recently moved out from my apartment to a house and I am so pleased to know that Newton will be my property manager there.
If you need a property manager then I would highly recommend Newton
12 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Janette,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you noticed a real improvement after we took over the management of your apartment block. Ensuring issues are addressed promptly and maintaining clean, welcoming communal areas are priorities for us, so it’s wonderful to know that made a positive difference for you.
Congratulations on your move to your new home! We’re genuinely pleased to continue supporting you there, and we look forward to providing the same level of service you’ve experienced so far.
We truly appreciate your recommendation — it means a great deal to our team.
If you ever need anything, we’re always here to help.
Kind regards,
The Team @ Newton
Avoid at all cost
Really poor service, it takes them months to solve simple issues. They take long time to reply to messages, several issues with accounting.
A few concrete examples:
Once we got an insane electricity bill since they were not managing the contract properly with the electricity provider.
It took them more than 2 months to send me a bill that I requested since the charge was nonsensical (>100£ per month only in communal electricity charges), and they charged me late payment fees in the meantime
9 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Pablo,
Thank you for taking the time to leave a review. We're always keen to look into any concerns, but unfortunately there isn't enough information here for us to identify you as a customer.
If you could get in touch with us directly, we'd really appreciate the opportunity to understand what happened and resolve any issues. Please contact your local office.
Kind regards,
The Team @ Newton
I recently dealt with Leslie Scott…
I recently dealt with Leslie Scott regarding a fence within the development that had broken away from the fence posts. I received great email communication from him to advise what action was being taken. The work was undertaken by contractors soon after, and the fence is fully repaired and looks fantastic. Leslie followed up with a further email to confirm what works had been carried out. My dealings with Newton has always been positive, with them always quick to action any repairs.
5 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Tracey,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Leslie was able to support you so effectively and keep you updated throughout the repair process. It’s great to know the contractors were able to resolve the issue quickly and that you’re pleased with the result.
We truly appreciate your kind words about your experiences with Newton. Providing prompt, reliable service is something we take pride in, and it’s wonderful to hear that reflected in your interactions with us.
Kind regards,
The Team @ Newton
Great Customer Service From Ross At The Aberdeen Office
Great service provided by Ross at the Aberdeen Office, had a small query about our estate and Ross dealt with it promptly and professionally to ensure we had a successful outcome. Many thanks Ross for your assistance in this matter
4 March 2026
Unprompted review
Reply from Newton Property Management
Good morning Scott
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Ross at our Aberdeen office was able to assist you promptly and professionally with your estate query. Ensuring a smooth and successful outcome for our customers is always our priority, and it’s great to know Ross delivered that for you. We’ll be sure to pass on your kind words. Many thanks again for your feedback!
Kind regards,
The Team @ Newton
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