I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
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Company details
- #38 of 51 best companies in Property management company
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Newton Property Management
Good morning Rachel,
Thank you so much for your lovely review! I’m really glad to hear you found everything helpful and easy. It was a pleasure assisting you, and if you ever need anything in the future, I’m always here to help!
Kind regards,
The Team @ Newton
Leigh’s Project Management
Leigh organised a project at our property. It involved contacting and liaising with all tenants and a contractor. There were difficult issues along the way but Leigh sorted them all out in a timely and professional manner, keeping us all informed along the way. I thoroughly recommend Leigh’s services.
23 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Paul,
Thank you so much for your wonderful feedback! We’re delighted to hear that Leigh was able to organise the project so effectively, keeping everyone informed and handling the more challenging issues with professionalism and care.
We truly appreciate your recommendation and will make sure your kind words are passed on to Leigh.
Thanks again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Great help
Great help. Sandra helped with my query and it was resolved quickly thank you
25 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Lauren,
Thank you for your feedback! We’re delighted to hear that Sandra was able to help with your query and get everything resolved quickly. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to her.
Thanks again for choosing us!
Kind regards,
The Team @ Newton
Cary was very helpful know what the…
Cary was very helpful know what the issue was and checked up on the information and explained very clearly the extra charges on the invoice.
You have very nice member of staff in Cary
26 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Saleem,
Thank you so much for your lovely feedback! We’re delighted to hear that Cary was able to clearly explain the issue and walk you through the extra charges on your invoice. Providing clear and helpful support is really important to us, and it’s great to know Cary made such a positive impression.
We truly appreciate you taking the time to share your experience — we’ll make sure your kind words are passed on!
Kind regards,
The Team @ Newton
Horrific company
Horrific company, ridiculously expensive charges for sub standard level of ‘service’ obviously a lot of fake reviews and bots on this site, don’t believe what you read here and if your considering a property managed by this outfit think long and hard before buying. You have been warned!
3 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Shaun,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel this way, and we understand how frustrating it can be when expectations aren’t met.
We’d like to reassure you — all reviews on this platform are genuine, and we take every comment seriously, including yours. Providing a high standard of service is extremely important to us, and we’re disappointed to learn that this hasn’t been your experience.
We’d really appreciate the opportunity to look into the issues you’ve raised in more detail so we can understand what went wrong and how we can put it right. If you’re willing, please get in touch with us directly at your convenience, and we’ll do everything we can to help.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Team @ Newton
Portal Query…
Couldn't access Portal to view my bills and all it took was 1 email and it was sorted.
Kaitlyn replied in good time and helped me access the portal with all the information I needed.
Great service. Thank you.
24 February 2026
Unprompted review
Reply from Newton Property Management
Good morning James,
Thank you so much for your lovely review! We're really glad to hear that you were able to get access to the portal quickly and that Kaitlyn was able to assist you with everything you needed.
We know how important it is to view your bills without any hassle, so it’s great to hear the issue was resolved with just one email.
Thank you again for taking the time to share your experience — we really appreciate it!
Kind regards,
The Team @ Newton
Hanna has been exceptionally helpful in…
Hanna has been exceptionally helpful in dealing with our queries.
She, Hanna, has been the best portfolio manager we have had so far.
17 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Ida,
Thank you so much for your wonderful feedback!
We’re delighted to hear how helpful Hannah has been in supporting you with your queries. It’s fantastic to know she’s made such a positive impact and has been the best portfolio manager you’ve had so far. We’re very proud to have her on the team.
If there’s ever anything more we can assist with, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
Great service as always
Great service as always, very polite and quick to remedy my query. Thank you 😊
24 February 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you so much for your lovely review!
I’m really pleased to hear you received great service and that we were able to resolve your query quickly. Your kind words truly mean a lot. If you ever need anything else, we’re always here to help!
Kind regards,
The Team @ Newton
AWFUL... AVOID...
I was a customer of Newton Property Management for 7 years. The charges for simple repairs were always very high. Even paying £100 per month was insufficient to cover their bills. I moved out to a new property in Ocotber 2025. I still have yet to receive the money they owe me, including a £300 float. They don't pay interest on the money they hold, even though I ceased to be a customer four months ago.
24 February 2026
Unprompted review
Reply from Newton Property Management
Good morning Ashley,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.
Regarding the return of your float and the finalisation of your account, we would like to reassure you that in the letter sent to your solicitor, we advised that issuing a final invoice can take up to six months. This timeframe ensures that all contractors’ and suppliers’ invoices have been received and allocated correctly before the final balance is calculated.
We also wrote to you on 2nd February to confirm that we expect the February invoice to be your final one, and that no payment should be made until that final invoice has been issued.
Once all outstanding costs for the development have been received and reconciled, any remaining balance — including your float — will be returned promptly. We appreciate that waiting can be frustrating, but finalising the account accurately helps ensure all owners are charged fairly.
If you would like us to review your account in more detail or provide an update on the current position, please contact our team with your property address or account reference and we will be happy to assist.
Kind regards
The Team @ Newton
Euan Kelly our Property Manager has…
Euan Kelly our Property Manager has been very helpful with several situations relating to our property. Always willing to listen and strives to ensure that we have a desirous environment, often coming up with innovative solutions to deliver a positive outcome. Many thanks
20 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon David
Thank you for taking the time to share your feedback. We’re delighted to hear that Euan has been so helpful in supporting you with the various situations relating to your property. His willingness to listen, combined with his commitment to maintaining a positive environment and offering innovative solutions, is something we truly value.
We’re glad his approach has made such a positive difference, and we really appreciate your kind words. Many thanks again for your review.
Kind regards,
The Team @ Newton
Room for improvement
I'm going to try to be fair here. Newton property keeps your wider property area extremely clean and well-preserved; there is no doubting that. When I lived in a property factored by them, the place was immaculate.
However, this is unfortunately cancelled out by the truly horrendous customer service experience they provide. Your invoices are impossible to read or work out, and I had instances where my invoices had dates on them from previous years, and when I queried this, nothing ever really happened. I was just told it would be offset on subsequent invoices and actually left me with more questions than answers.
The invoices also got insanely high and dwarfed any other bills I had, which is crazy when you think about how high energy bills are.
Overall, you can't fault the work they carry out, but the invoices and customer service cancel that out, which is a shame.
19 February 2026
Reply from Newton Property Management
Good afternoon Pat,
Thank you for taking the time to share your honest feedback. We’re pleased to hear that the development was consistently well‑maintained during your time with us — our teams take great pride in keeping communal areas clean and well‑presented, so your positive comments are very much appreciated.
We’re sorry to hear, however, that your experience with invoicing and customer service did not meet expectations. Clear and transparent billing is extremely important, and we understand how frustrating it can be when invoices feel confusing or inconsistent. Please note that some invoices may show earlier dates due to when we receive the original documentation from our suppliers, but they should always be presented clearly.
On review of the account, there does not appear to have been a lot of communication regarding the invoice issues you mentioned. We appreciate that this may have contributed to your concerns, and we recognise the importance of clearer explanations and more proactive support. We note that your final invoice has been completed and we are processing the credit on your account to be returned to you. Your feedback will help us improve how we respond to and follow up on billing queries going forward.
Thank you again for sharing both the positive and challenging aspects of your experience. Your comments are invaluable in helping us provide better service.
Kind regards,
The Team @ Newton
Customer service
Prompt, efficient, helpful, polite service from Ross S
18 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received prompt, efficient, helpful, and polite service from Ross. We truly appreciate your kind words and are glad he was able to support you so well.
Kind regards,
The Team @ Newton
***AVOID***** Complaint ongoing since…
***AVOID***** Complaint ongoing since August 2024. Despite me constantly chasing I am no further forward. Electricity bills constantly incorrect. Charges for cleaning etc duplicated on invoices. Historic bills appearing on invoices years later. Incorrect billing for the number of flats in the block. I have not had one invoice from them in years that is actually correct. I could go on and on. I have not spoken to one person who has received any type of service from this company never mind a good experience. If you read the bad reviews it's the same thing over and over again. The rating for this company is not correct trust me.
##UPDATE They don't even acknowledge bad reviews on this page and still havent contacted me about my complaint. And today they announce increase in management fees for my account which they have never managed properly. Says it all. Last review of 9th Feb 26 did not receive a response. This is clearly as they cannot explain why they are unable to provide a service. Avoid avoid avoid. They just aren't interested. Zero customer care!!
18 February 2026
Unprompted review
Professional, excellent service, clarity
Newton have been my property manager for only a short period of time, but during this time they have been very professional and provided excellent service, and answered my questions with clarity.
18 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Lukas,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Newton so far has been positive, and that our team has been able to provide professional service and clear answers to your questions. We truly appreciate your confidence in us and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Newton Property Management
I have received such great support and communication from Lana at the Aberdeen branch in relation to issues we have been experiencing with the private car park at our development.
She has done everything that she can in regards of getting this resolved which has been greatly appreciated.
Any issues that we have had, have been dealt with care and communication has been quick and concise.
16 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Jamie,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Lana has been providing such great support and communication regarding the issues with your development’s private car park. It’s clear she has been doing everything she can to move things toward a resolution, and we truly appreciate you recognising her efforts.
We’re also pleased to know that any issues raised have been handled with care, and that communication has remained quick and concise throughout. Your feedback means a great deal to us, and we’re grateful for your patience and collaboration as we work to resolve these matters.
Thank you again for your kind review.
Kind regards,
The Team @ Newton
Prompt and helpful advice and answers…
Prompt and helpful advice and answers to questions
16 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you for your feedback. We’re glad to hear that you received prompt and helpful advice, and that your questions were answered clearly. We appreciate you taking the time to share your experience!
We would appreciate you advising which office your review relates to.
Kind regards,
The Team @ Newton
Kate Buloch's handling of the issue I…
Kate Buloch's handling of the issue I presented her and her ongoing communication with me has been nothing short of perfect
I really appreciate her very 'human' touch, her common sense approach and understanding of the issues
1 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Christopher,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Kate’s handling of your issue — along with her ongoing communication — has been nothing short of perfect. Her human, understanding approach and her strong common‑sense attitude are qualities we value highly, and it’s wonderful to know they made such a positive difference for you.
We truly appreciate your kind words and are pleased that Kate was able to support you so effectively.
Kind regards,
The Team @ Newton
Prompt reply to my request
Prompt reply to my request. The problem I reported was dealt with effectively and efficiently.
10 February 2026
Reply from Newton Property Management
Good afternoon Frances,
Thank you for your feedback. We’re pleased to hear that you received a prompt reply and that the issue you reported was resolved effectively and efficiently. We appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
very helpful customer service
Tamar Raza Unnisa was extremely helpful and courteous when I phoned about our property account and sent me the forms to set up a direct debit which we have now done. Thanks!
4 February 2026
Reply from Newton Property Management
Good afternoon,
Thank you for taking the time to share your feedback. We’re delighted to hear that Tamar Raza Unnisa was so helpful and courteous when assisting you with your property account. It’s great to know that she was able to provide the information you needed and support you in getting your direct debit set up smoothly.
Kind regards,
The Team @ Newton
Newton are great Factors, Amanda is our best Kingsley Court property manager!
Amanda our Kingsley Court Property Manager, respects our email feedbacks or requests whenever I bring up an issue on site for maintenance or repair . Her responses are timely, her actions to mitigate problems are accurate!
I value the way ourcNewton Properly Manager Amanda has established a working relationship with the residents and owners / landlords which makes her very approachable, supportive and helpful.
Because of her very valuable Factoring background from APL and furtback and her timely communication skills and approachable friendly manners, I am very pleased to cooperate with her to continue to raise any site issues without fear of rejection but solely to improve the quality of life at the Kingsley Court.
We are very lucky to have Newton and our skilled Property Manager Amanda’s continued support and timely attention to issues at the Kingsley Court , Aberdeen Scotland .
Thank you
11 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Ali,
Thank you so much for sharing such a thoughtful and detailed review. We’re delighted to hear how greatly you value Amanda’s support as your Property Manager at Kingsley Court. Her timely communication, knowledgeable approach, and genuine commitment to building strong relationships with residents and owners are qualities we’re incredibly proud of, and it’s wonderful to see the positive impact this has on your community.
It’s especially encouraging to hear that her background and experience continue to contribute to effective problem‑solving on site, and that her approachable and supportive manner helps you feel confident raising any concerns. Creating a safe, well‑maintained, and welcoming environment is at the heart of what we aim to deliver, and feedback like yours reassures us that we’re moving in the right direction.
We are truly grateful for your kind words and are very fortunate to have Amanda as part of our team — as well as residents like yourself who work collaboratively with us to maintain the quality of life at Kingsley Court.
Kind regards,
The Team @ Newton
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