I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
Company replied
Company details
- #38 of 51 best companies in Property management company
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Response
I had a query, emailed Newton office June responded and had sorted within a few hours.
10 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon
Thank you for taking the time to share your feedback. We’re really pleased to hear that June was able to pick up your query quickly and resolve everything within a few hours. Providing prompt and helpful service is important to us, and it’s great to know she made such a positive impression.
We appreciate your review!
Kind regards,
The Team @ Newton
Tamur Raza
Your Property Assistant Tamur Raza. He was well spoken, polite and efficient. Problem dealt with very quickly. He is a credit to your company.
Also the maintenance duo who attended.
29 January 2026
Reply from Newton Property Management
Good afternoon,
Thank you so much for your kind feedback. We’re delighted to hear that Tamur provided such polite, efficient, and well‑spoken support, and that your issue was resolved so quickly. He will be thrilled to know his efforts made a positive difference.
We also really appreciate your recognition of the maintenance team who attended — they work hard behind the scenes, and it’s wonderful to see their efforts acknowledged.
Thank you again for taking the time to share your experience.
Kind regards,
The Team @ Newton
Abby very helpful and quick to respond
9 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Simon
Thank you for your feedback. We’re really pleased to hear that Abby was so helpful and quick to respond. We’re glad she was able to support you, and we appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
Kate was very helpful and supportive
Kate was very helpful and supportive. She handled my queries quickly and efficiently. Really happy with the service!
9 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon PK
Thank you so much for your lovely feedback. We’re delighted to hear that Kate was able to support you so quickly and efficiently, and that you felt well looked after throughout. Providing helpful and responsive service is really important to us, so it’s wonderful to know she made such a positive impression.
We truly appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
***AVOID***** Complaint ongoing since…
***AVOID***** Complaint ongoing since August 2024. Despite me constantly chasing I am no further forward. Electricity bills constantly incorrect. Charges for cleaning etc duplicated on invoices. Historic bills appearing on invoices years later. Incorrect billing for the number of flats in the block. I have not had one invoice from them in years that is actually correct. I could go on and on. I have not spoken to one person who has received any type of service from this company never mind a good experience. If you read the bad reviews it's the same thing over and over again. The rating for this company is not correct trust me.
9 February 2026
Unprompted review
Brandon was excellent
Brandon was excellent! I emailed over the weekend and the issue was sorted with the drains on Monday. I forget to email back about the indoor issues and he chased this up promptly with me in order to get the issue sorted. I felt supported and listened to. 5* service and asset to any company! Thank you!
2 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you so much for your wonderful feedback. We’re delighted to hear that Brandon was able to assist you so quickly after your weekend email and that he followed up to ensure the indoor issues were resolved as well. Providing support that makes our customers feel listened to and cared for is incredibly important to us, so it’s great to know that he delivered exactly that.
Your 5‑star review means a lot, and we completely agree — Brandon is a real asset to our team. Thank you again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Efficient and Professional Service
I cannot fault the efficient and professional service provided by June at Newton Property Services when my property had a badly blocked drain which if left unattended, would have caused a major sewage issue. A contractor appeared at my property within an hour after I lodged my concerns and June kept me updated on progress both by email and telephone calls.
5 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you so much for taking the time to share your experience. We’re delighted to hear that June was able to support you so promptly and professionally during what could have become a much more serious issue. Ensuring our customers feel informed and looked after is incredibly important to us, so it’s wonderful to know her updates and quick action made such a positive difference.
We truly appreciate your feedback and are always here if you need anything in the future.
Kind regards,
The Team @ Nwton
Paula Blair was very supportive
Paula Blair was very supportive, patient and kind when dealing with a distressing and difficult matter. She handled everything swiftly and communicated clearly throughout. She is a perfect example of what customer service should be.
2 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Victoria,
Thank you so much for taking the time to share your feedback. We’re truly pleased to hear how supportive, patient, and kind Paula was during such a difficult and distressing situation. She is dedicated to providing clear communication and swift assistance, and it’s wonderful to see that reflected in your experience.
Paula is indeed an excellent example of the standard of customer service we strive to deliver. Your kind words mean a great deal, and we’ll be sure to pass them on to her. If you ever need any further support, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
Lana Andrejevs is my Property Manager
Lana Andrejevs is my Property Manager at Newton Management. Lana is a pleasure to work with answers emails and Questions timely and always finds an answer to my issue . I 100% prefer speaking to Lana directly than the system you tried generating a number . Lana is much more efficient and reliable.
Selina - Aberdeen
2 February 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Selina,
Thank you so much for your kind feedback. We’re delighted to hear that Lana has been such a great support to you. Providing timely, clear and reliable communication is incredibly important to us, and it’s wonderful to know that Lana consistently delivers this.
We appreciate your preference for speaking directly with her, and we’re glad her efficiency and dedication have made such a positive difference. If you ever need anything further, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
The Team @ Newton
Absolutely brilliant
Absolutely brilliant. I had a query about insurance for our flat at Tornagrain and Leigh sent me an excellent response that explained the situation very clearly. I was very pleased.
30 January 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Absolutely brilliant. I had a query about insurance for our flat at Tornagrain and Leigh sent me an excellent response that explained the situation very clearly. I was very pleased.
Kind regards,
The Team @ Newton
Promptly organised contractor's to…
Promptly organised contractor's to carry out the repair works
29 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Peter,
Thank you for your review! I’m glad to hear the repair works were organised promptly for you. If you need anything else or have any further questions, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
The Team @ Newton
Difficulty logging onto online Forum
I was having difficulty getting onto the online Forum for our development, and after mentioning it to our Property Manager at our AGM, I quickly received a telephone call from Rhea, a bright and friendly Property support person who advised me what to do. She promised an email would be sent with instructions. I received it immediately and have now successfully logged on.
I am delighted with my response from Newton and that they have such a lovely & efficient person dealing with their customers!
28 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Alison,
Thank you for taking the time to share your experience! We’re so pleased to hear that Rhea was able to help you get logged into the online forum so quickly. It’s wonderful to know her friendly manner, clear guidance, and prompt follow‑up made the process smooth for you.
We’re delighted you’re now successfully logged on, and we truly appreciate your kind words about both Rhea and Newton. Supporting our customers with efficiency and care is incredibly important to us, and feedback like yours means a lot.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
Kind regards,
The Team @ Newton
Recently dealt with Abbey at Newton and…
Recently dealt with Abbey at Newton and she has been super helpful, professional and prompt in her replies - a delight to deal with!
12 January 2026
Unprompted review
Reply from Newton Property Management
Good morning
Thank you so much for your lovely feedback! We're thrilled to hear that Abbey at Newton was super helpful, professional, and prompt in her replies. She truly is a delight to work with, and we’re delighted you had such a positive experience.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out!
Kind regards,
The Team @ Newton
Prompt servuce
26 January 2026
Reply from Newton Property Management
Good morning Moira,
Thank you so much for your review! We’re glad to hear you were happy with our prompt service. We appreciate you taking the time to share your feedback and hope to assist you again soon!
Kind regards,
The Team @ Newton
I found
I found jamie- Lee McKelvie to be responsive and helpful in any dealings I've had with Newton
1 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Jasmin,
Thank you so much for your kind feedback. We're delighted to hear that Jamie-Lee McKelvie has been responsive and helpful in your dealings with Newton. We’ll be sure to pass your comments along to her — feedback like this truly means a lot to the team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Excellent service from Lauren
Excellent service from Lauren. She resolved my query quickly and kept me updated throughout the process. Professional, efficient, and very easy to deal with. Thank you!
26 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Jonathan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Lauren provided you with excellent service and was able to resolve your query quickly while keeping you updated throughout the process. It’s great to know you found her professional, efficient, and easy to deal with. We’ll be sure to pass on your kind words. If you need anything further, we’re always here to help!
Kind regards,
The Team @ Newton
Reply from Newton Property Management
Good morning Lori,
Update: On discussing with the property manager, it seems that the issue was the delays caused by the contractor due to their scheduling and weather issues, we apologise for this and note our team kept you advised of our efforts to chase the contractor to attend. We note that the work is complete.
I’m really sorry to hear that your experience wasn’t a positive one. This is certainly not the level of service we aim to provide. We would appreciate the chance to look into what happened and make things right. If you’re open to it, please reach out to us directly so we can address your concerns and improve moving forward.
Thank you for your feedback — it genuinely helps us do better.
Kind regards,
The Team @ Newton
Reliable and efficient
My contact Jamie-Lee has always responded to my emails in a prompt fashion and done everything in her power to resolve issues.
23 January 2026
Unprompted review
Reply from Newton Property Management
Good morning
Thank you so much for your kind words. We’re delighted to hear that Jamie‑Lee has been able to support you promptly and effectively — she’ll be thrilled to know her efforts made a difference. If there’s ever anything more we can do, please don’t hesitate to reach out. We truly appreciate your feedback!
Kind regards,
The Team @ Newton
Jim at Newtons has been so helpful and…
Jim at Newtons has been so helpful and absolutely brilliant. He was patient and understanding and sorted everything out for me. Ten out of ten : )
22 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Ellie,
Thank you so much for your wonderful review! We’re delighted to hear that Jim was able to support you so well. His patience, understanding and commitment to getting things sorted make him a real asset to our team.
We truly appreciate your ten‑out‑of‑ten feedback — it means a lot!
Kind regards,
The Team @ Newton
ALiesha O’Brien was super helpful and…
ALiesha O’Brien was super helpful and very professional and friendly. Dealing with my query very quickly
Kind Regards
20 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Helen,
Thank you for your lovely feedback. We’re delighted to hear that Aliesha was helpful, professional, and friendly throughout your interaction, and that your query was handled quickly. We appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
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