If I could give zero I would. To get to the page where you can cancel you subscription requires a separate sign in (I was logged in to my account, had to log in again) and required not only my account... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm cancelling my print subscription after two years, entirely because of their customer service. All I wanted was to renew one of my two household subscriptions at the promotional rate they'd ema... See more
Among the worst websites that I have had to deal with. The website does not allow me to change the address of the print edition. It also does not allow me to cancel the automatic renewal. I should... See more
I subscribed to the New Yorker via Condé Nast who is their parent company I guess and was supposed to get the 100 anniversary New Yorker tote as part of that subscription. It’s been nearly 6 months a... See more
Company details
Information provided by various external sources
The New Yorker is an American magazine featuring journalism, commentary, criticism, essays, fiction, satire, cartoons, and poetry.
Contact info
Fulton Street 285, 10007, New York, United States
- newyorker.com
1.2
Bad
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service
Bought a subscription including a free tote bag. I was told that it would go through customs. The problem is that I didn't so now I need to pay extra taxes to get it. At first, they send it again saying it would go through, but it didn't. And now they say they won't do anything about it. I paid for a subscription from them to also get the gift. And now I can’t get it, that is completely unacceptable and I will never subscribe to them again. I am so sad that a respected and great magazine like the New Yorker would have such bad customer service. I’ve bought their magazine many times when I travel. I will not anymore.
10 July 2022
Unprompted review
Never received my subscription
Never received my subscription, and customer service was terrible. I'm shocked that such a well-known magazine is run so poorly. Incredibly frustrating experience, and I won't be wasting money with them again.
11 November 2021
Unprompted review
the supscription services were not…
the supscription services were not consistent and. massive disappointment!
7 April 2021
Unprompted review
Useless client services
Since 3 month I never receive anything, because the address is wrong in their system!
I try to contact the client services many times but they are useless, they don’t understand anything! A 5 years old child could change the address!!!
Don’t register to this newspaper, you pay and you receive nothing ...
24 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.